Honda of Hackettstown

Complaint: [redacted] I am rejecting this response because: While I did look at two vehicles, I only looked at one Honda CRV The other was the Subaru Crosstrek with approx6k miles on it and that vehicle would not work for my situation, and cannot be confused with a Honda CRV I also have a Carfax report from [redacted] for the vehicle that now shows 15k miles on your website It shows that when you received the vehicle on it had a mileage of and that, surprisingly, is the exact number that showed up online when I was searching for cars I NEVER looked at the other CRV that you mention because I did not like the color, so it was never a consideration for me I am not confusedI know what I looked at Regardless, that in no way explains away the behavior of the staff at your establishment I should never have had my feelings belittled, nor should I have been laughed at my your general sales manager Regards, [redacted]

Hello Thank you for reaching out to us regarding a concerned customer We have investigated and discovered that our advertising company, ***, had marketed the financing rate in their error We have removed the incorrect advertising and updated it to reflect the correct terms
We apologize for the error and inconvenience this may have caused our client We have attached a letter from our advertising company regarding the error for your review We also were able to earn our client's business with a the new Civic and provided him with acceptable terms We believe the matter to be resolved as we have corrected our advertised Civic with the correct terms per our client's request Kind Regards,Ronny H***Honda of Hackettstown*** *** ***

Hello ***, Thank you for expressing your feedback regarding your visit at Honda of Hackettstown with the Revdex.com My name is Ronny H*** I am the customer relations manager at Honda of Hackettstown I understand that you had looked at two Honda during your visit, one with 15k
miles (stock # ***) and one with 13k miles (stock # *** The original vehicle you had inquired about through *** originally had 15k miles and we're happy to show you the Carfax report supporting this It is possible that you may have confused the mileage between the two Honda CR-Vs We are happy to show you both vehicles again and encourage you to return our call about your visit and to discuss your experience We apologize for any inconvenience you may have had but both vehicles are available to test drive at Honda of Hackettstown

Hello Thank you for reaching out to us regarding a concern from *** *** refund We did receive and process the refund for *** *** Per our obligation, we did issue the refund directly to the loan The check was received by the lien holder and deposited to the
loan account on 2/and cleared on 3/ Copies of the check have been attached showing it has been processed, we believe *** *** can check his loan account reflecting the same details showing the warranty refund has cleared by 3/ We processed *** *** request immediately to the warranty company per his request Honda of Hackettstown is a reseller of the warranty products, we did everything we could to facilitate the warranty refund in a timely manner If *** *** has any further questions, we welcome him to stop in and speak to our General Manager, Joseph C***, who will be happy to assist with any further concerns Kind Regards,Ronny H***Honda of Hackettstown

Thank you for contacting us regarding the concern presented by *** *** The *** *** purchased the vehicle in 'as-is' condition. The vehicle was being repaired to be a part of our pre-owned inventory in early August. ** *** expressed interest in the truck and
took delivery on 8/13/2016. *** *** did return on October 15th with the vehicle and an engine concern. As a courtesy, we had the original mechanic inspect the vehicle to diagnose the issue. The mechanic discovered the engine and previous repair were modified from their original condition The mechanic also diagnosed the issue to be unrelated to the repair. We are under no obligation to repair this vehicle as it was sold as-is, no warranties were implied or expressed at any point. The customer signed pages of documentation agreeing to this term (see attached) before taking delivery of this vehicle. The vehicle was also priced in relation to its history and condition As a gesture of good faith, the dealership will repair the vehicle at our discounted internal rate at the customer's expense. Honda of Hackettstown views customer service and the customer experience to be our number one priority. Please feel free to contact us directly at ***, extension ***. We are eager to resolve this issue as soon as possible and look forward to hearing from you. Kind Regards, Ronny H*** Honda of Hackettstown

Hello, I spoke with Vicki B*** and she informed me that refund will be mailed out by this weekIf you could close this case I would appreciate it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is
satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: we were lured in by lower financing rate based on internet advertisement but when went to dealer they replied advertisement was a mistake and had to finance car at higher rate Feel we should be given lower rate
Regards,
*** ***

Hello, I spoke with Vicki B[redacted] and she informed me that refund will be mailed out by this week. If you could close this case I would appreciate it.
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for contacting us regarding the concern presented by [redacted]  The [redacted] purchased the vehicle in 'as-is' condition.  The vehicle was being repaired to be a part of our pre-owned...

inventory in early August.  [redacted] expressed interest in the truck and took delivery on 8/13/2016.  [redacted] did return on October 15th with the vehicle and an engine concern.  As a courtesy, we had the original mechanic inspect the vehicle to diagnose the issue.  The mechanic discovered the engine and previous repair were modified from their original condition.  The mechanic also diagnosed the issue to be unrelated to the repair.   We are under no obligation to repair this vehicle as it was sold as-is, no warranties were implied or expressed at any point.  The customer signed 7 pages of as-is documentation agreeing to this term (see attached) before taking delivery of this vehicle.  The vehicle was also priced in relation to its history and as-is condition.   As a gesture of good faith, the dealership will repair the vehicle at our discounted internal rate at the customer's expense.  Honda of Hackettstown views customer service and the customer experience to be our number one priority.  Please feel free to contact us directly at [redacted], extension [redacted].  We are eager to resolve this issue as soon as possible and look forward to hearing from you.  Kind Regards, Ronny H[redacted] Honda of Hackettstown

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer will be mailed a refund check of $339.50.

Complaint: [redacted]
I am rejecting this response because:  
While I did look at two vehicles, I only looked at one Honda CRV.  The other was the Subaru Crosstrek with approx. 6k miles on it and that vehicle would not work for my situation, and cannot be confused with a Honda CRV.  I also have a Carfax report from [redacted] for the vehicle that now shows 15k miles on your website.  It shows that when you received the vehicle on 03.04.2016 it had a mileage of 13989 and that, surprisingly, is the exact number that showed up online when I was searching for cars.  I NEVER looked at the other CRV that you mention because I did not like the color, so it was never a consideration for me.  I am not confused. I know what I looked at.  Regardless, that in no way explains away the behavior of the staff at your establishment.  I should never have had my feelings belittled, nor should I have been laughed at my your general sales manager.  
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] had spoken to our sales manager Thomas G[redacted] yesterday afternoon. Immediately after speaking to him we contacted our marketing company to have him removed from any future mail . This could take 30-60 days to complete but we trust that it will be handled. As an...

apology Thom offered [redacted] a free oil change.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This customer returned the vehicle and was refunded her original deposit of $2000.00

Complaint: [redacted]
I am rejecting this response because:  While I did look at two vehicles, I only looked at one Honda CRV.  The other was the Subaru Crosstrek with approx. 6k miles on it and that vehicle would not work for my situation, and cannot be confused with a Honda CRV.  I also have a Carfax report from [redacted] for the vehicle that now shows 15k miles on your website.  It shows that when you received the vehicle on 03.04.2016 it had a mileage of 13989 and that, surprisingly, is the exact number that showed up online when I was searching for cars.  I NEVER looked at the other CRV that you mention because I did not like the color, so it was never a consideration for me.  I am not confused. I know what I looked at.  Regardless, that in no way explains away the behavior of the staff at your establishment.  I should never have had my feelings belittled, nor should I have been laughed at my your general sales manager.  
Regards,[redacted]