Initial Business Response / [redacted] (1000, 9, 2014/10/08) */ [redacted] has been a loyal service customer since February Since she has been in times for her service and repair needsI have personally had the pleasure of helping Mrs [redacted] during my years of service here We have always had a very good working relationship until recently On 12/3/the Accord came in with an engine light on code Ufor VSA (vehicle stability assist which will be called VSA) loss of communication with VSA module, per American Honda's repair procedure we were to check and clean connector Cand confirm "snap fit' with connector we did perform this procedureThe customer approved charges of $for inspection and cleaning of connectorThe customer used a coupon and the final charge was $ On 1/4/the VSA and ABS light came on and had the same code stored Ufor loss of communication with VSA moduleAt this time we did clear code and let customer go to see if code once again comes back onWe did this because of the cost to replace this module is very expensive and we were trying to help our good customerThis is a year or 36,mile warranty partCustomer was not charged for any inspection work On 2/6/Accord came in for service workNoted VSA/ABS light came on while car was here and went right back offCustomer was charge for routine service only On 3/17/Accord came back in with engine lightCode Pengine misfire #cylinder and again UVSA loss communicationHonda is having issues with misfires and provide us the an inspection and repair procedure for these codesWe are to pull and inspect spark plugs replace if neededWe removed #cylinder spark plug and it was not fouledWe removed #spark plug to compare and once again it was okWe did perform an update per Honda for this misfire conditionThe VSA control module was ordered and was due to be replacedCustomer was charged for special order part onlyCustomer was not charged for any inspectionsThe charge for the part was + tax, the customer used a discount coupon for $and paid the balance of $ At this point customer contacted American Honda to reach out for Goodwill assistanceAmerican Honda called me and asked me if I thought this customer was a candidate for and goodwill assistance and stated I thought this is a good candidate for goodwill assistance due to how loyal of a customer they have been here at our store and the ongoing issue they were having with the VSAThey informed me that this was only a 3year/36,warranted part and they would cover the part onlyI agreed that Honda Of Hayward would pitch in once again and absorb the labor to install this control module We issued a refund check to customer for $on for the part in which they had pre paid for on 3/17/and I issued an in store credit for $which exceeded the amount she had paid on 12/3/ Customer came in 3/20/and had VSA control module replaced at no charge to them at all On 4/3/Accord came in with engine light onCode Pwas on againPer repair procedure from American Honda we did check #spark plug again and it was fouledWe did replace spark plug per American Honda's warranty extension for this repairThis is an issue Honda is having with the Vengines I cannot state that light won't come on again for this conditionSome customers are having to have engine rings replaced for this condition which will be the next step if light returns On 7/30/Accord came in with inop sunroofI had spoke with Mrs [redacted] about this concern and she had stated that sunroof had been having intermittent issues with not workingAt some point the unlock button on her keyless remote had been held down and the sunroof opened and would not closeI believe this was the situation but due to the time and amount of people I help on a daily basis I cannot be 100% positiveThe tech diag with bad sunroof motorThat fact that it is working is relating to Mrs [redacted] 's comment that it was imtermittly workingThis motor will eventually fail completelyShe had a routine service completed t this time alsoThe bill totaled + tax and the customer used the issued instorecredit that was issued by myself and had no out of pocket expense I believe we have gone over and above for this customerWe were able to get parts that were out of warranty covered for this customer and even refunded (in store credit) for diag that was paidThe in store credit with the repairs on 12/3/was not required but was done as a goodwill to our customer for their loyalty to our store Thank You [redacted] Service Manger Honda of Hayward
Initial Business Response / [redacted] (1000, 10, 2014/10/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @HONDAOFHAYWARD.COM [redacted] purchased a Dodge Journey from Honda of Hayward on 09/01/As stated the alignment was off and the dealership agreed to put tires on and also do an alignmentAs Mrs [redacted] states a few days later the car was brought back with a transmission problem the dealership sent the Journey to San Leandro Dodge and the transmission was repaired under the manufactures standard warranty during this time our dealership in good faith placed Mrs [redacted] in a browed car agreement, this was done on separate occasions each time trying to help best accommodate Mrs [redacted] The 1st time we put her in a Dodge Avenger that she was involved in an accident in she then requested we put her in another car Chevy Captiva that she stated was to small and requested a larger vehicle next was a Toyota Highlander, followed by a Dodge Grand CaravanThe dealership has done everything in our power to try and accommodate Mrs [redacted] to include prior to the deal being finalized with the bank offering to cancel the sale or sell her another vehicle and was told no that is not what she wantedAs per the complaint her request to have an extension on the first payment is not an option as a contract was signed with a first payment due date days from the date of contract and as such can't be alter as the dealership isn't the financing companyI have spoken with Mrs [redacted] and explained this also to herAny additional questions or concern's please feel free to contract me directly on my cell at XXX-XXX-XXXX or my work line at XXX-XXX-XXXX ext [redacted] GSM Honda of Hayward Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except there response they have sold me a car that is still having the same problems and they caused me to be written up at my job becsuse of all the inconvience they put me threw yes I did have an incident in the dodge because I was stressed not being able to fit all my kids I'n one trip to school this dealership has no heart when it comes to their customers I had so many loaners with them and they didn't mention how I had to bring one back because engine light came on..this has been the worst buying experience ever and the staff and assistants are very nice when they sell you a car but afterwards they it treat you like trashI didn't receive the full detail or the scratched removed either they are so not for there word I do not accept their offer the last time I called I explaoned the alignment was still off [redacted] told me I haven't driven the car enough and thanks for calling call again there's so much I can go on about how I was treated but why Honda of Hayward is not for there customers it's about who can sell more cars point blank
Initial Business Response /* (1000, 10, 2015/07/16) */
I am currently working with this customer to resolve the issueI will let you know when we are donethanks
***
Initial Consumer Rebuttal /* (3000, 12, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
they have not contacted me at all about this matter
Final Business Response /* (1000, 19, 2015/09/09) */
customer *** *** dropped off the waiver and picked up $1000check that she requested to settle this case
Final Consumer Response /* (2000, 21, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They cut me a check for 1000$ like we agreed on so I am satisfied
Took pairs of BRAND NEW panel pine bi-fold doors to have stain and varnished to match other doorsGave a great color sampleMy experience the same as the complaints on this site, very poor workmanship and qualityFirst stain was not the right color, areas not even colored with stain and I was noticing damage to the wood and runs in the finishTheir answer spray it more.Owner did nothing for over a weekHe really did not want to do anything to the doorsHe finally resprayed, color so so, still runs nicks in the wood blotchy color and splits in several doors from the screws used to hold in place while they spray itStay away from this guy, POOR WORKMANSHIP AND QUALITY PAY MORE SOMEWHERE ELSE OR DO IT YOURSELFNo sense in making a formal report this guy will not refund money or do the job right.JUST WARN PEOPLE STAY AWAY!!!!!!
Initial Business Response /* (1000, 6, 2016/01/05) */
I contacted Mr*** to discuss the caseI noticed on the picture of his invoice he submiited that his mileage was 40,At the time of sale the mileage was 33,That means Mr*** put 6,miles on the car since purchase
At time of our inspection the front tires were at 5mm depthDue to the mileage on the car I felt that paying the entire amount was not realisticI offered Mr*** $as a goodwill gesture thanking him for his businessHe accepted our offer 01/04/Honda of Hayward will be mailing him a check for $
Initial Consumer Rebuttal /* (2000, 8, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't see why the mileage is a problem I live over miles from the dealer and I work miles away from my home so like I stated to him when he called me it wasn't about the tires the air filter was my problem and now there issues with the alternator an or the battery it's not holding a charge when the light are on and I left a message for never got a call backbut I did accept the offerAnd you for taking the time to respond to this
Final Consumer Response /* (3000, 13, 2016/01/27) */
I still have not heard any type of response or correspondents or receive a check from the dealer as they stated to me at the beginning of the month that when I was contacted about this complaint I was told by "Rock" that he would be sending to paperwork over for the check to be sent outNothing has been done I have called and left messages and have not gotten a responseIf someone could please contact me reguarding this matter
This place is amazing. Family owned, easy to work with, and they aim to please. Reasonable compared to having my cabinets replaced. Highly recommended!
Initial Business Response /* (1000, 9, 2014/10/08) */
[redacted] has been a loyal service customer since February 2008. Since 2008 she has been in 24 times for her service and repair needs. I have personally had the pleasure of helping Mrs. [redacted] during my 3 years of service here.
We...
have always had a very good working relationship until recently.
On 12/3/2013 the Accord came in with an engine light on code U0122 for VSA (vehicle stability assist which will be called VSA) loss of communication with VSA module, per American Honda's repair procedure we were to check and clean connector C201 and confirm "snap fit' with connector we did perform this procedure. The customer approved charges of $285.88 for inspection and cleaning of connector. The customer used a coupon and the final charge was $243.00.
On 1/4/2014 the VSA and ABS light came on and had the same code stored U0122 for loss of communication with VSA module. At this time we did clear code and let customer go to see if code once again comes back on. We did this because of the cost to replace this module is very expensive and we were trying to help our good customer. This is a 3 year or 36,000 mile warranty part. Customer was not charged for any inspection work.
On 2/6/2014 Accord came in for normal service work. Noted VSA/ABS light came on while car was here and went right back off. Customer was charge for routine service only.
On 3/17/14 Accord came back in with engine light. Code P0303 engine misfire #3 cylinder and again U0122 VSA loss communication. Honda is having issues with misfires and provide us the an inspection and repair procedure for these codes. We are to pull and inspect spark plugs replace if needed. We removed #3 cylinder spark plug and it was not fouled. We removed #2 spark plug to compare and once again it was ok. We did perform an update per Honda for this misfire condition. The VSA control module was ordered and was due to be replaced. Customer was charged for special order part only. Customer was not charged for any inspections. The charge for the part was 967.25 + tax, the customer used a discount coupon for $96.72 and paid the balance of $948.88.
At this point customer contacted American Honda to reach out for Goodwill assistance. American Honda called me and asked me if I thought this customer was a candidate for and goodwill assistance and stated I thought this is a good candidate for goodwill assistance due to how loyal of a customer they have been here at our store and the ongoing issue they were having with the VSA. They informed me that this was only a 3year/36,000 warranted part and they would cover the part only. I agreed that Honda Of Hayward would pitch in once again and absorb the labor to install this control module.
We issued a refund check to customer for $948.88 on for the part in which they had pre paid for on 3/17/2014 and I issued an in store credit for $275.00 which exceeded the amount she had paid on 12/3/2013.
Customer came in 3/20/2014 and had VSA control module replaced at no charge to them at all.
On 4/3/2014 Accord came in with engine light on. Code P0303 was on again. Per repair procedure from American Honda we did check #3 spark plug again and it was fouled. We did replace spark plug per American Honda's warranty extension for this repair. This is an issue Honda is having with the V6 engines I cannot state that light won't come on again for this condition. Some customers are having to have engine rings replaced for this condition which will be the next step if light returns.
On 7/30/2014 Accord came in with inop sunroof. I had spoke with Mrs. [redacted] about this concern and she had stated that sunroof had been having intermittent issues with not working. At some point the unlock button on her keyless remote had been held down and the sunroof opened and would not close. I believe this was the situation but due to the time and amount of people I help on a daily basis I cannot be 100% positive. The tech diag with bad sunroof motor. That fact that it is working is relating to Mrs. [redacted]'s comment that it was imtermittly working. This motor will eventually fail completely. She had a routine service completed t this time also. The bill totaled 192.79 + tax and the customer used the issued instorecredit that was issued by myself and had no out of pocket expense.
I believe we have gone over and above for this customer. We were able to get parts that were out of warranty covered for this customer and even refunded (in store credit) for diag that was paid. The in store credit with the repairs on 12/3/2013 was not required but was done as a goodwill to our customer for their loyalty to our store.
Thank You
[redacted]
Service Manger
Honda of Hayward.
Initial Business Response /* (1000, 10, 2014/10/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@HONDAOFHAYWARD.COM
[redacted] purchased a 2013 Dodge Journey from Honda of Hayward on 09/01/14. As stated the alignment was off and the...
dealership agreed to put 2 tires on and also do an alignment. As Mrs. [redacted] states a few days later the car was brought back with a transmission problem the dealership sent the Journey to San Leandro Dodge and the transmission was repaired under the manufactures standard warranty during this time our dealership in good faith placed Mrs. [redacted] in a browed car agreement, this was done on 4 separate occasions each time trying to help best accommodate Mrs. [redacted]. The 1st time we put her in a Dodge Avenger that she was involved in an accident in she then requested we put her in another car Chevy Captiva that she stated was to small and requested a larger vehicle next was a Toyota Highlander, followed by a Dodge Grand Caravan. The dealership has done everything in our power to try and accommodate Mrs. [redacted] to include prior to the deal being finalized with the bank offering to cancel the sale or sell her another vehicle and was told no that is not what she wanted. As per the complaint her request to have an extension on the first payment is not an option as a contract was signed with a first payment due date 45 days from the date of contract and as such can't be alter as the dealership isn't the financing company. I have spoken with Mrs. [redacted] and explained this also to her. Any additional questions or concern's please feel free to contract me directly on my cell at XXX-XXX-XXXX or my work line at XXX-XXX-XXXX ext. 5124 [redacted] GSM Honda of Hayward
Initial Consumer Rebuttal /* (3000, 12, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except there response they have sold me a car that is still having the same problems and they caused me to be written up at my job becsuse of all the inconvience they put me threw yes I did have an incident in the dodge because I was stressed not being able to fit all my kids I'n one trip to school this dealership has no heart when it comes to their customers I had so many loaners with them and they didn't mention how I had to bring one back because engine light came on..this has been the worst buying experience ever and the staff and assistants are very nice when they sell you a car but afterwards they it treat you like trash... I didn't receive the full detail or the scratched removed either they are so not for there word I do not accept their offer the last time I called I explaoned the alignment was still off [redacted] told me I haven't driven the car enough and thanks for calling call again there's so much I can go on about how I was treated but why Honda of Hayward is not for there customers it's about who can sell more cars point blank
The shop had our armoire from 1/4/16 - 7/5/16. We expected this unit would be stripped & restrained in about 12 weeks. When we stopped in to check on it in April, only the doors had been stripped & the shelves were sitting against a wall at the entry of the shop getting filthy & moldy. We were livid. About 2 weeks later we called, owner's response... "too busy to get to it". We gave him 2 more weeks to get it done. Mid June it was not done, the top removed with gauges in the wood. We went 2 weeks in a row, he said he was confused with our color choice so he would just keep spraying it in front of us. Red spray all over the hinges, he would comment "oh, the red will warm it up"...not. It's a mess. There was nothing wrong with the condition of this beautiful Romweber armoire when it left our home. We just wanted a new look to it. Now it's sitting in our garage, waiting to be taken apart, assembled correctly & restained. He had the nerve to charge us $400 for this crappy workmanship. Worst mistake I've ever made!! Never take a treasured piece of furniture here.
Initial Business Response / [redacted] (1000, 9, 2014/10/08) */ [redacted] has been a loyal service customer since February Since she has been in times for her service and repair needsI have personally had the pleasure of helping Mrs [redacted] during my years of service here We have always had a very good working relationship until recently On 12/3/the Accord came in with an engine light on code Ufor VSA (vehicle stability assist which will be called VSA) loss of communication with VSA module, per American Honda's repair procedure we were to check and clean connector Cand confirm "snap fit' with connector we did perform this procedureThe customer approved charges of $for inspection and cleaning of connectorThe customer used a coupon and the final charge was $ On 1/4/the VSA and ABS light came on and had the same code stored Ufor loss of communication with VSA moduleAt this time we did clear code and let customer go to see if code once again comes back onWe did this because of the cost to replace this module is very expensive and we were trying to help our good customerThis is a year or 36,mile warranty partCustomer was not charged for any inspection work On 2/6/Accord came in for service workNoted VSA/ABS light came on while car was here and went right back offCustomer was charge for routine service only On 3/17/Accord came back in with engine lightCode Pengine misfire #cylinder and again UVSA loss communicationHonda is having issues with misfires and provide us the an inspection and repair procedure for these codesWe are to pull and inspect spark plugs replace if neededWe removed #cylinder spark plug and it was not fouledWe removed #spark plug to compare and once again it was okWe did perform an update per Honda for this misfire conditionThe VSA control module was ordered and was due to be replacedCustomer was charged for special order part onlyCustomer was not charged for any inspectionsThe charge for the part was + tax, the customer used a discount coupon for $and paid the balance of $ At this point customer contacted American Honda to reach out for Goodwill assistanceAmerican Honda called me and asked me if I thought this customer was a candidate for and goodwill assistance and stated I thought this is a good candidate for goodwill assistance due to how loyal of a customer they have been here at our store and the ongoing issue they were having with the VSAThey informed me that this was only a 3year/36,warranted part and they would cover the part onlyI agreed that Honda Of Hayward would pitch in once again and absorb the labor to install this control module We issued a refund check to customer for $on for the part in which they had pre paid for on 3/17/and I issued an in store credit for $which exceeded the amount she had paid on 12/3/ Customer came in 3/20/and had VSA control module replaced at no charge to them at all On 4/3/Accord came in with engine light onCode Pwas on againPer repair procedure from American Honda we did check #spark plug again and it was fouledWe did replace spark plug per American Honda's warranty extension for this repairThis is an issue Honda is having with the Vengines I cannot state that light won't come on again for this conditionSome customers are having to have engine rings replaced for this condition which will be the next step if light returns On 7/30/Accord came in with inop sunroofI had spoke with Mrs [redacted] about this concern and she had stated that sunroof had been having intermittent issues with not workingAt some point the unlock button on her keyless remote had been held down and the sunroof opened and would not closeI believe this was the situation but due to the time and amount of people I help on a daily basis I cannot be 100% positiveThe tech diag with bad sunroof motorThat fact that it is working is relating to Mrs [redacted] 's comment that it was imtermittly workingThis motor will eventually fail completelyShe had a routine service completed t this time alsoThe bill totaled + tax and the customer used the issued instorecredit that was issued by myself and had no out of pocket expense I believe we have gone over and above for this customerWe were able to get parts that were out of warranty covered for this customer and even refunded (in store credit) for diag that was paidThe in store credit with the repairs on 12/3/was not required but was done as a goodwill to our customer for their loyalty to our store Thank You [redacted] Service Manger Honda of Hayward
Initial Business Response / [redacted] (1000, 10, 2014/10/17) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @HONDAOFHAYWARD.COM [redacted] purchased a Dodge Journey from Honda of Hayward on 09/01/As stated the alignment was off and the dealership agreed to put tires on and also do an alignmentAs Mrs [redacted] states a few days later the car was brought back with a transmission problem the dealership sent the Journey to San Leandro Dodge and the transmission was repaired under the manufactures standard warranty during this time our dealership in good faith placed Mrs [redacted] in a browed car agreement, this was done on separate occasions each time trying to help best accommodate Mrs [redacted] The 1st time we put her in a Dodge Avenger that she was involved in an accident in she then requested we put her in another car Chevy Captiva that she stated was to small and requested a larger vehicle next was a Toyota Highlander, followed by a Dodge Grand CaravanThe dealership has done everything in our power to try and accommodate Mrs [redacted] to include prior to the deal being finalized with the bank offering to cancel the sale or sell her another vehicle and was told no that is not what she wantedAs per the complaint her request to have an extension on the first payment is not an option as a contract was signed with a first payment due date days from the date of contract and as such can't be alter as the dealership isn't the financing companyI have spoken with Mrs [redacted] and explained this also to herAny additional questions or concern's please feel free to contract me directly on my cell at XXX-XXX-XXXX or my work line at XXX-XXX-XXXX ext [redacted] GSM Honda of Hayward Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except there response they have sold me a car that is still having the same problems and they caused me to be written up at my job becsuse of all the inconvience they put me threw yes I did have an incident in the dodge because I was stressed not being able to fit all my kids I'n one trip to school this dealership has no heart when it comes to their customers I had so many loaners with them and they didn't mention how I had to bring one back because engine light came on..this has been the worst buying experience ever and the staff and assistants are very nice when they sell you a car but afterwards they it treat you like trashI didn't receive the full detail or the scratched removed either they are so not for there word I do not accept their offer the last time I called I explaoned the alignment was still off [redacted] told me I haven't driven the car enough and thanks for calling call again there's so much I can go on about how I was treated but why Honda of Hayward is not for there customers it's about who can sell more cars point blank
Initial Business Response /* (1000, 10, 2015/07/16) */
I am currently working with this customer to resolve the issueI will let you know when we are donethanks
***
Initial Consumer Rebuttal /* (3000, 12, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
they have not contacted me at all about this matter
Final Business Response /* (1000, 19, 2015/09/09) */
customer *** *** dropped off the waiver and picked up $1000check that she requested to settle this case
Final Consumer Response /* (2000, 21, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They cut me a check for 1000$ like we agreed on so I am satisfied
Took pairs of BRAND NEW panel pine bi-fold doors to have stain and varnished to match other doorsGave a great color sampleMy experience the same as the complaints on this site, very poor workmanship and qualityFirst stain was not the right color, areas not even colored with stain and I was noticing damage to the wood and runs in the finishTheir answer spray it more.Owner did nothing for over a weekHe really did not want to do anything to the doorsHe finally resprayed, color so so, still runs nicks in the wood blotchy color and splits in several doors from the screws used to hold in place while they spray itStay away from this guy, POOR WORKMANSHIP AND QUALITY PAY MORE SOMEWHERE ELSE OR DO IT YOURSELFNo sense in making a formal report this guy will not refund money or do the job right.JUST WARN PEOPLE STAY AWAY!!!!!!
Initial Business Response /* (1000, 6, 2016/01/05) */
I contacted Mr*** to discuss the caseI noticed on the picture of his invoice he submiited that his mileage was 40,At the time of sale the mileage was 33,That means Mr*** put 6,miles on the car since purchase
At time of our inspection the front tires were at 5mm depthDue to the mileage on the car I felt that paying the entire amount was not realisticI offered Mr*** $as a goodwill gesture thanking him for his businessHe accepted our offer 01/04/Honda of Hayward will be mailing him a check for $
Initial Consumer Rebuttal /* (2000, 8, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't see why the mileage is a problem I live over miles from the dealer and I work miles away from my home so like I stated to him when he called me it wasn't about the tires the air filter was my problem and now there issues with the alternator an or the battery it's not holding a charge when the light are on and I left a message for never got a call backbut I did accept the offerAnd you for taking the time to respond to this
Final Consumer Response /* (3000, 13, 2016/01/27) */
I still have not heard any type of response or correspondents or receive a check from the dealer as they stated to me at the beginning of the month that when I was contacted about this complaint I was told by "Rock" that he would be sending to paperwork over for the check to be sent outNothing has been done I have called and left messages and have not gotten a responseIf someone could please contact me reguarding this matter
This place is amazing. Family owned, easy to work with, and they aim to please. Reasonable compared to having my cabinets replaced. Highly recommended!
Initial Business Response /* (1000, 9, 2014/10/08) */
[redacted] has been a loyal service customer since February 2008. Since 2008 she has been in 24 times for her service and repair needs. I have personally had the pleasure of helping Mrs. [redacted] during my 3 years of service here.
We...
have always had a very good working relationship until recently.
On 12/3/2013 the Accord came in with an engine light on code U0122 for VSA (vehicle stability assist which will be called VSA) loss of communication with VSA module, per American Honda's repair procedure we were to check and clean connector C201 and confirm "snap fit' with connector we did perform this procedure. The customer approved charges of $285.88 for inspection and cleaning of connector. The customer used a coupon and the final charge was $243.00.
On 1/4/2014 the VSA and ABS light came on and had the same code stored U0122 for loss of communication with VSA module. At this time we did clear code and let customer go to see if code once again comes back on. We did this because of the cost to replace this module is very expensive and we were trying to help our good customer. This is a 3 year or 36,000 mile warranty part. Customer was not charged for any inspection work.
On 2/6/2014 Accord came in for normal service work. Noted VSA/ABS light came on while car was here and went right back off. Customer was charge for routine service only.
On 3/17/14 Accord came back in with engine light. Code P0303 engine misfire #3 cylinder and again U0122 VSA loss communication. Honda is having issues with misfires and provide us the an inspection and repair procedure for these codes. We are to pull and inspect spark plugs replace if needed. We removed #3 cylinder spark plug and it was not fouled. We removed #2 spark plug to compare and once again it was ok. We did perform an update per Honda for this misfire condition. The VSA control module was ordered and was due to be replaced. Customer was charged for special order part only. Customer was not charged for any inspections. The charge for the part was 967.25 + tax, the customer used a discount coupon for $96.72 and paid the balance of $948.88.
At this point customer contacted American Honda to reach out for Goodwill assistance. American Honda called me and asked me if I thought this customer was a candidate for and goodwill assistance and stated I thought this is a good candidate for goodwill assistance due to how loyal of a customer they have been here at our store and the ongoing issue they were having with the VSA. They informed me that this was only a 3year/36,000 warranted part and they would cover the part only. I agreed that Honda Of Hayward would pitch in once again and absorb the labor to install this control module.
We issued a refund check to customer for $948.88 on for the part in which they had pre paid for on 3/17/2014 and I issued an in store credit for $275.00 which exceeded the amount she had paid on 12/3/2013.
Customer came in 3/20/2014 and had VSA control module replaced at no charge to them at all.
On 4/3/2014 Accord came in with engine light on. Code P0303 was on again. Per repair procedure from American Honda we did check #3 spark plug again and it was fouled. We did replace spark plug per American Honda's warranty extension for this repair. This is an issue Honda is having with the V6 engines I cannot state that light won't come on again for this condition. Some customers are having to have engine rings replaced for this condition which will be the next step if light returns.
On 7/30/2014 Accord came in with inop sunroof. I had spoke with Mrs. [redacted] about this concern and she had stated that sunroof had been having intermittent issues with not working. At some point the unlock button on her keyless remote had been held down and the sunroof opened and would not close. I believe this was the situation but due to the time and amount of people I help on a daily basis I cannot be 100% positive. The tech diag with bad sunroof motor. That fact that it is working is relating to Mrs. [redacted]'s comment that it was imtermittly working. This motor will eventually fail completely. She had a routine service completed t this time also. The bill totaled 192.79 + tax and the customer used the issued instorecredit that was issued by myself and had no out of pocket expense.
I believe we have gone over and above for this customer. We were able to get parts that were out of warranty covered for this customer and even refunded (in store credit) for diag that was paid. The in store credit with the repairs on 12/3/2013 was not required but was done as a goodwill to our customer for their loyalty to our store.
Thank You
[redacted]
Service Manger
Honda of Hayward.
Initial Business Response /* (1000, 10, 2014/10/17) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@HONDAOFHAYWARD.COM
[redacted] purchased a 2013 Dodge Journey from Honda of Hayward on 09/01/14. As stated the alignment was off and the...
dealership agreed to put 2 tires on and also do an alignment. As Mrs. [redacted] states a few days later the car was brought back with a transmission problem the dealership sent the Journey to San Leandro Dodge and the transmission was repaired under the manufactures standard warranty during this time our dealership in good faith placed Mrs. [redacted] in a browed car agreement, this was done on 4 separate occasions each time trying to help best accommodate Mrs. [redacted]. The 1st time we put her in a Dodge Avenger that she was involved in an accident in she then requested we put her in another car Chevy Captiva that she stated was to small and requested a larger vehicle next was a Toyota Highlander, followed by a Dodge Grand Caravan. The dealership has done everything in our power to try and accommodate Mrs. [redacted] to include prior to the deal being finalized with the bank offering to cancel the sale or sell her another vehicle and was told no that is not what she wanted. As per the complaint her request to have an extension on the first payment is not an option as a contract was signed with a first payment due date 45 days from the date of contract and as such can't be alter as the dealership isn't the financing company. I have spoken with Mrs. [redacted] and explained this also to her. Any additional questions or concern's please feel free to contract me directly on my cell at XXX-XXX-XXXX or my work line at XXX-XXX-XXXX ext. 5124 [redacted] GSM Honda of Hayward
Initial Consumer Rebuttal /* (3000, 12, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except there response they have sold me a car that is still having the same problems and they caused me to be written up at my job becsuse of all the inconvience they put me threw yes I did have an incident in the dodge because I was stressed not being able to fit all my kids I'n one trip to school this dealership has no heart when it comes to their customers I had so many loaners with them and they didn't mention how I had to bring one back because engine light came on..this has been the worst buying experience ever and the staff and assistants are very nice when they sell you a car but afterwards they it treat you like trash... I didn't receive the full detail or the scratched removed either they are so not for there word I do not accept their offer the last time I called I explaoned the alignment was still off [redacted] told me I haven't driven the car enough and thanks for calling call again there's so much I can go on about how I was treated but why Honda of Hayward is not for there customers it's about who can sell more cars point blank
The shop had our armoire from 1/4/16 - 7/5/16. We expected this unit would be stripped & restrained in about 12 weeks. When we stopped in to check on it in April, only the doors had been stripped & the shelves were sitting against a wall at the entry of the shop getting filthy & moldy. We were livid. About 2 weeks later we called, owner's response... "too busy to get to it". We gave him 2 more weeks to get it done. Mid June it was not done, the top removed with gauges in the wood. We went 2 weeks in a row, he said he was confused with our color choice so he would just keep spraying it in front of us. Red spray all over the hinges, he would comment "oh, the red will warm it up"...not. It's a mess. There was nothing wrong with the condition of this beautiful Romweber armoire when it left our home. We just wanted a new look to it. Now it's sitting in our garage, waiting to be taken apart, assembled correctly & restained. He had the nerve to charge us $400 for this crappy workmanship. Worst mistake I've ever made!! Never take a treasured piece of furniture here.