Honda of Murfreesboro

I have brought my car here many times and they were fantasticGreat Sales departmwnt alsoI HIGHLY recommend them!!!

I have had my 2003 Pilot here and get fast,great service everything. Fair pricing and great service

I recently moved to Murfreesboro and decided to take my car here for servicing. I have had 3 very negative experiences with this business. I took my car to have the oil changed here the first time I went and after an hour wait they realized that they had put the wrong oil into my car. They asked me if I would like the issue corrected.I told them yes and had to sit and wait for another hour. I paid for my services and the took $10 off of my bill for the inconvenience. They apologized and said when my oil change light came back on to come back no matter when it was and tell them to change it and that they would work it in with no wait beacuse I had to stay at the dealership for 2 hours to resolve the issue. I went to the dealership this past Saturday to get it changed and they told me they didnt have time to do it. I told them that I was suppose to let them know about my past experience and that they told me whenever I came in they would see sure to it getting done. The Rep told me whenever is a broad term and if I wanted to sit there for hours then I could and they could try to work it in no guarantees. I asked to speak to a manager and they said that there was no manager for me to speak with. Yesterday which was a Tuesday my husband took my car in after he got off working 3rd shift. I cant go during the week due to my hours. He brought my car to me at work and I looked at my ticket and immediatly noticed they had again used the wrong oil. My husband asked them to use the same oil I had requested the last time. I called the service manager and left a message. He returned my call a few hours later. He asked what happened and I told him. He proceeded to question me to why I would even request the oil I did. And then began stating that he use to work as a manager Acura and that they dont use this oil I requested in my car and insisted that what they used in my car is and would be fine. After speaking down to me and making me feel ignorant for even requesting this oil he asked me what I wanted him to do to resolve this. He stated he was putting a note on my file so next time I came in that maybe this wouldnt happen again. He stated he couldnt guarantee they would see the note but hopefully they would. I coudnt get back to the dealer and they just treated me like o well then sorry about your luck. I was so offended at this point. They had no intent to resolve the issue that they created. And yet want me to come back next time and pay for services for this to be corrected because I couldnt get back in right then. I was shocked they didnt offer to pay for this to be corrected. I now need to travel to another honda dealer to get this corrected and get my oil changed. I am sure they would change it and charge me but I dont even want them touching my car after them being so rude. I would be worried they would tamper with it after me complaining. Their service department has poor customer service. I will not be returning to this dealership for any thing.