Honda of Princeton

Buyer Beware while the internet has done wonders for car buyers , The car company's have now found a way to use it against the consumer ..Please be sure to ask and Or read all information posted , call the dealership and ask about if the price post has any disclaimers I found a price online but when I went to see the car , their were prices , the internet price , the sticker price and the Managers special price what they fail to disclose is the internet price must be financed...and if you choose not towell you go back to sticker price it like a bait and switch be careful

[redacted] *ancellation check will be mailed out tomorrow Honda of Princeton apologizes for the delay in processing this request The Business Manager, ***, who was handling the cancellation is no longer employed at Honda of Princeton Our General Sales Manager and Accounting department processed the check today for the amount of $1, It will be mailed to [redacted] home address Our General Sales Manager, [redacted] will personally call [redacted] to apologize and let him know the check is in the mail.Thank you, [redacted] VP/GM Honda of Princeton [redacted]

[redacted] brought her Honda Accord into Honda of Princeton's service department to have her battery checked on November 30, As per the manufacturer's (Honda) recommendation we do a complimentary multi-point inspection to every car that enters our service department During the multi-point inspection our technician did a thorough brake inspection on Ms***'s car The calipers were taken off in order to read the brake pad measurements After the inspection, upon putting the calipers back on the technician failed to pump the brakes to reset the brake pads Subsequently the brakes failed when the technician backed out of the service bay causing the accident Once again, this is a brake inspection as part of the multi point inspection American Honda recommends we complete for all service customers Honda of Princeton did not start an unauthorized repair nor did we "disconnect a brake line" as alleged by the customer Ms***'s Accord backed into the vehicle that was being serviced in the bay behind hers That car fell off the lift, hitting one of our technicians who was pinned between the car and his workbench Thankfully our technician didn't suffer any major injuries, short of a broken wrist and torn ligaments in his knee Police arrived on the scene with EMS, and he was transported to the hospital via ambulance for a full check up Ms***'s Accord incurred damage to the rear end We outsourced the vehicle to a professional body shop that we use regularly once the insurance adjusters gave us the OK to send it out Even though the insurance companies involved were not willing to use genuine Honda parts for the repair Honda of Princeton ordered ALL genuine Honda parts to repair the vehicle as per the request of the customer In addition, we offered to replace her battery at no charge (normally $98.00) We also completed a full brake job at no charge (normally $1,519.00) This included new front brake pads, front rotors, rear brake pads, rear rotors, a new left front caliper and a brake flush Honda of Princeton also provided Ms [redacted] a Honda Accord, free of charge, while we completed the body shop repairs, as well as the brake job and battery replacement This loaner vehicle normally would cost $1,for her time in service Ms [redacted] was in constant communication with our Service and Parts Director as well as our General Sales Manager via phone and e-mail There was not an e-mail or voicemail that was not replied to in a timely manner throughout this week process Ms [redacted] told our Service and Parts Director along with our General Sales Manager that she would be traveling for the holidays and would be back in the area on January 5th Her Honda Accord was returned from the body shop on Monday January 6, The only delay in getting her car back sooner was the fact that we ordered all genuine Honda parts to complete the repair as per the customer's request It is our belief we went above and beyond our customer's expectations as we always do no matter who the customer is Honda of Princeton's central belief is the customer experience, in fact we go out of our way to make women feel welcome at our dealership While the accident that occurred in our service department was our fault, we corrected the situation in the most professional and timely manner possible Beyond that, our General Sales Manager promised Ms [redacted] in writing that when it came time for her to trade in her Accord on a new or used car we would not penalize the customer for the depreciation that the accident caused to the value of her Honda Accord In fact, he also promised Ms [redacted] that Honda of Princeton would purchase the vehicle from her in the event of her purchasing a vehicle from a different manufacturer When our General Sales Manager appraised the vehicle and ran the carfax report he found that Ms***'s Accord was in a pretty severe accident in April of which caused the front airbags to be deployed and the vehicle was towed This of course impacts the vehicles value It was not until the past hours that Ms [redacted] filed a complaint to our dealership, to Honda, or to any social media outlets after letting us know that she was seeking legal council All in all, Honda of Princeton satisfied all responsibilities in a professional manner

I wanted to take a moment to thank Dave S [redacted] for all you and your company did to get my family home safe and to help my son continue to seek out and compare collagesTo have your car break down over a miles from home and not know who to go to or what can be done is a very alarming eventI don’t know if you are married or have children, but to have your family stranded and at risk strikes at the core of everything you wish for as a parent and spouseTo combine that with a very tight schedule of meeting with schools all over the country to help your child fine a collage that will meet his future needs, only raises the pressure and stressYou and the staff at Honda of Princeton took great care of us and helped us do what we had to doWe did not miss an appointment and the car is working perfectlyBecause of your help, the trip was a great successI cannot thank you enough

ALL STAFF WAS EXCELLENT,HELPFULL

I just wanted to say a very BIG thank you to Mike Diaz and Alex Fwho made our car buying experience so simple and pleasantMike followed through on all my questions and always got back to me in a timely fashionAlex worked tirelessly to get us the best deal and I appreciate his understanding with our situationI will recommend all my family and friends to Princeton Honda and even though we live almost hours away I will definitely purchase my next vehicle from Princeton Honda

Complaint: ***
I am rejecting this response because: In following up with Honda America Corporate, removing the calipers is NOT the procedure when conducting the Multi-Point visual inspection that is recommenced to each customer at time of serviceI have also checked with local Honda Dealers and they have confirmed this is not "Honda Standard Practice." A Multi-Point inspection simply includes "a detailed inspection of fluids, engine, filters and the removal of the tires." IF however, they were preforming this Multi-Point inspections they would be able to provide me with the "red, green, yellow" print out, and they did not.
The police report also states that the technician was "servicing" my breaks at time of accident, not "inspecting." When I mentioned these findings to the General Sales Manager he replied that the technician was "confused" and accused the police office of being incorrectHe did not have the police report changed, nor could he because he was not present at the time of the accident.
I had a phone conversation with the Manager of Princeton Honda and he continually asked if I was recording the phone callHe had the Shop Manager and General Sales Manager on the call without my knowledge and kept mentioning my legal council as to insult my intelligenceHe continually gloated about his amazing customer service record and how they treat women with the utmost respect, which I found to be sexist, unnecessary and inappropriateHe also downsized the severity of this accident which is appallingThankfully the man injured only sustained minor injuries, but if I had driven that car off that lot and got into an accident it could have killed people!!
To address the incorrect information provided by Honda of Princeton above: I had mentioned that I would be out of town December 24-January 3, allowing the shop extra time to complete my vehicle but received verbal assurance on December 6, that it should be complete non later than December 17, That was the last communication the General Sales Manager had with me regarding my vehicleI reached out on occasions for updates and received no response or return callI did however receive an email on December 23, from the shop manager that my "vehicle will be finished on 12/30/13."
My car was not complete on December 30, nor was it complete on January 3, when I returned from holidayIt took Honda of Princeton weeks to fix the damage they caused by crashing my carI called the General Sales Manager for updates and again he did not replyHe finally replied on Tuesday January 7, I had to call out of work to pick up my carWent to pick up my car on January 7, at 12:pm EST the technician ran my car through the car washWhen it returned from the car wash, the inside of my trunk was soaked with water because the out-sourced body shop did not fix my car correctly and a wire was leaning on a gasket causing flooding in my trunkAlso, the trunk liner was missing from my carI gave this incompetent, failing dealership another day to fix my car.
days later, on January 9, 2014, when my vehicle was finally returned to Honda Princeton, I was told that it would be delivered to my place of work so I did not have to call out of work againUnfortunately, they could not get to my work till late in the day and because I work hours away, I said I would pick my car up in the morning since it wouldn't be until after 8:pm EST till I could get to the shopRather than comply with my schedule the General Sales Manger THREATENED to call the police on me and report the rental car was stolen if I did not pick the car up IMMEDIATELY!! I had to cancel a very important meeting to comply with the rude, unprofessional attitude that has been constant with the General Sales Manager at Princeton of HondaHe berated me as if he had some entitlement and I am completely appalled with this treatmentThe shop manager then had the gall to tell me that he felt "that he was in the middle child in a divorce" referencing the communication between the General Sales Manager and myself on January 9, to that of two divorcing parents. This is pathetic treatment that no person should ever have to endure
I do NOT trust the work they did on my vehicle, I do NOT trust driving my car anymore, I DO NOT appreciate how I was treatedI put my car in for a battery and they damaged my breaks and crashed my carThey did not make me 100% whole. They are sexist, incompetent and rudeI need a full resolution and to be compensated for my loss
Regards,
*** ***

Buyer Beware ...
while the internet has done wonders for car buyers , The car company's have now found a way to use it against the consumer ..Please be sure to ask and Or read all information posted , call the dealership and ask about if the price post has any disclaimers ..
I found a price online but when I went to see the car , their were 3 prices , the internet price , the sticker price and the Managers special price ... what they fail to disclose is the internet price must be financed...and if you choose not to... well you go back to sticker price ... it like a bait and switch .... be careful

I want to thank Jason P[redacted] for his help (9.21.2016). I had an early appointment hoping that my car Honda CR-V would be done as planned for 1-1.5 hour. There was some delay that irritated me but Jason took care of it in a very professional way. I was very pleased with my experience.

I wanted to take a moment to thank Dave S[redacted] for all you and your company did to get my family home safe and to help my son continue to seek out and compare collages. To have your car break down over a 1000 miles from home and not know who to go to or what can be done is a very alarming event. I don’t know if you are married or have children, but to have your family stranded and at risk strikes at the core of everything you wish for as a parent and spouse. To combine that with a very tight schedule of meeting with schools all over the country to help your child fine a collage that will meet his future needs, only raises the pressure and stress. You and the staff at Honda of Princeton took great care of us and helped us do what we had to do. We did not miss an appointment and the car is working perfectly. Because of your help, the trip was a great success. I cannot thank you enough.

[redacted]ancellation check will be mailed out tomorrow.  Honda of Princeton apologizes for the delay in processing this request.  The Business Manager, [redacted], who was handling the cancellation is no longer employed at Honda of Princeton.  Our General Sales Manager and Accounting...

department processed the check today for the amount of $1,671.81.  It will be mailed to [redacted] home address.  Our General Sales Manager, [redacted] will personally call [redacted] to apologize and let him know the check is in the mail.Thank you,[redacted]VP/GM Honda of Princeton[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate [redacted] quick response and explanation as to the reason my request was not processed.  My faith in Honda of Princeton has been fully restored and I can now look forward to doing business with the dealership again in the near future.
Regards, [redacted]

[redacted] brought her 2006 Honda Accord into Honda of Princeton's service department to have her battery checked on November 30, 2013.  As per the manufacturer's (Honda) recommendation we do a complimentary multi-point inspection to every car that enters our...

service department.
During the multi-point inspection our technician did a thorough brake inspection on Ms. [redacted]'s car.  The calipers were taken off in order to read the brake pad measurements.  After the inspection, upon putting the calipers back on the technician failed to pump the brakes to reset the brake pads.  Subsequently the brakes failed when the technician backed out of the service bay causing the accident.  Once again, this is a normal brake inspection as part of the multi point inspection American Honda recommends we complete for all service customers.  Honda of Princeton did not start an unauthorized repair nor did we "disconnect a brake line" as alleged by the customer.
Ms. [redacted]'s Accord backed into the vehicle that was being serviced in the bay behind hers.  That car fell off the lift, hitting one of our technicians who was pinned between the car and his workbench.  Thankfully our technician didn't suffer any major injuries, short of a broken wrist and torn ligaments in his knee.  Police arrived on the scene with EMS, and
he was transported to the hospital via ambulance for a full check up.
Ms. [redacted]'s Accord incurred damage to the rear end.  We outsourced the vehicle to a professional body shop that we use regularly once the insurance adjusters gave us the OK to send it out.  Even though the insurance companies involved were not willing to use genuine Honda parts for the repair Honda of Princeton ordered ALL genuine Honda parts to repair the vehicle as per the request of the customer.
In addition, we offered to replace her battery at no charge (normally $98.00).  We also completed a full brake job at no charge (normally $1,519.00).  This included new front brake pads, front rotors, rear brake pads, rear rotors, a new left front caliper and a brake flush.
Honda of Princeton also provided Ms. [redacted] a 2012 Honda Accord, free of charge, while we completed the body shop repairs, as well as the brake job and battery replacement.  This loaner vehicle normally would cost $1,833.00 for her time in service.  Ms. [redacted] was in constant communication with our Service and Parts Director as well as our General Sales Manager via phone and e-mail.  There was not an e-mail or voicemail that was not replied to in a timely manner throughout this 5 week process.
Ms. [redacted] told our Service and Parts Director along with our General Sales Manager that she would be traveling for the holidays and would be back in the area on January 5th.  Her Honda Accord was returned from the body shop on Monday January 6, 2014.  The only delay in getting her car back sooner was the fact that we ordered all genuine Honda parts to complete the repair as per the customer's request.
It is our belief we went above and beyond our customer's expectations as we always do no matter who the customer is.  Honda of Princeton's central belief is the customer experience, in fact we go out of our way to make women feel welcome at our dealership.  While the accident that occurred in our service department was our fault, we corrected the situation in the most professional and timely manner possible.
Beyond that, our General Sales Manager promised Ms. [redacted] in writing that when it came time for her to trade in her Accord on a new or used car we would not penalize the customer for the depreciation that the accident caused to the value of her 2006 Honda Accord.  In fact, he also promised Ms. [redacted] that Honda of Princeton would purchase the vehicle from her in the event of her purchasing a vehicle from a different manufacturer.  When our General Sales Manager appraised the vehicle and ran the carfax report he found that Ms. [redacted]'s Accord was in a pretty severe accident in April of 2010 which caused the front airbags to be deployed and the vehicle was towed.  This of course impacts the vehicles value.
It was not until the past 24 hours that Ms. [redacted] filed a complaint to our dealership, to Honda, or to any social media outlets after letting us know that she was seeking legal council.
All in all, Honda of Princeton satisfied all responsibilities in a professional manner.

Review: A [redacted] contract was purchased on a 2012 Honda Accord in March 2014. The vehicle was traded in for another car in June 2014. I contacted Honda of Princeton on June 16, 2014 and spoke with a [redacted] who works in their Finance Department for instructions on how to cancel the service contract. He instructed me to fax information pertaining to the contract and the Odometer Disclosure Statement. When received, the Finance Department would fax a cancellation form for me to sign. I faxed the documents on Monday, June 16, 2014. When I didn't receive the cancellation form, I faxed the information again on Tuesday, June 17, 2014. I called and spoke to [redacted] on Wednesday, June 18, 2014, because the cancellation form still had not been provided. He stated that the fax machine was on the 2nd floor and ask that I once again fax the contract information and Odometer Disclosure Statement. He confirmed receipt of the faxed documents, but, asked that I fax the Odometer Disclosure Statement again because it was too light to see the information on it. I did fax the statement again. Since I receive a copy of what is faxed on my computer, I knew that the 2nd time the document was faxed, it was very clear. Still, I did not receive a cancellation document. I called [redacted] on June 25 and 27, 2014 and left 1 voicemail and 1 message with a co-worker because he was not available. On June 30, 2014, I faxed a document to [redacted]s asking if they could cancel the contract and contact the dealer because they were not responding to my request. They did and sent a letter to the Finance Mgr and cc'd me which stated that the contract was cancelled and the rate I should receive. I received this around July 10, 2014. A 2nd letter was sent and received about 2 weeks ago indicating that I should have received a refund. As of today, August 26, 2014, I still have not received a refund nor any correspondence from Honda of Princeton concerning my request.Desired Settlement: I would like a refund in the amount of $1,568 (cost of contract $1738 - $50 fee x 92.91%).

Business

Response:

[redacted]ancellation check will be mailed out tomorrow. Honda of Princeton apologizes for the delay in processing this request. The Business Manager, [redacted], who was handling the cancellation is no longer employed at Honda of Princeton. Our General Sales Manager and Accounting department processed the check today for the amount of $1,671.81. It will be mailed to [redacted] home address. Our General Sales Manager, [redacted] will personally call [redacted] to apologize and let him know the check is in the mail.Thank you,[redacted]VP/GM Honda of Princeton[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I appreciate [redacted] quick response and explanation as to the reason my request was not processed. My faith in Honda of Princeton has been fully restored and I can now look forward to doing business with the dealership again in the near future.

Regards,

Review: The day after Thanksgiving I put my car into Princeton Honda for a new battery and an alignment. 3 1/2 grueling hours later a gentleman comes out with a shocking $1200 estimate for new brakes. After politely declining he goes back but returns 45 minutes later with disturbing news. The shop technician was performing a "complementary multipoint inspection" on my brakes, and rather than just remove the tires to check, the genius disconnected my brake lines and in doing so air got into the lines which he failed to remove properly, causing my brakes to malfunction. The genius then backed out of the spot (10-15ft @5-10mph) with no breaks and crashed my car into another car. Someone went to the hospital with a broken wrist and my car went to an outside sourced body shop to repair $5000 worth of damage. 1 1/2 months later my car still is not complete!!!!!!!!! After multiple attempts to speak with the general sales manager and general manager neither have not called me back and to be 100% honest I don't really trust the work that they're doing on my vehicle. I filed a complaint with Honda America Corporate & even they are disappointed in the treatment that I've been given from this half asked excuse for a car dealership. I could add my assumptions as to why I am being mistreated but I'll leave that for now and just provide you with the facts.

Sincerely,

Another disgruntled female in search of a reliable and trustworthy car dealership.Desired Settlement: They will never be able to replace my car nor make me 100% whole. My car is ruined. I want to be 100% whole and I want a replacement car.

Business

Response:

[redacted] brought her 2006 Honda Accord into Honda of Princeton's service department to have her battery checked on November 30, 2013. As per the manufacturer's (Honda) recommendation we do a complimentary multi-point inspection to every car that enters our service department.

During the multi-point inspection our technician did a thorough brake inspection on Ms. [redacted]'s car. The calipers were taken off in order to read the brake pad measurements. After the inspection, upon putting the calipers back on the technician failed to pump the brakes to reset the brake pads. Subsequently the brakes failed when the technician backed out of the service bay causing the accident. Once again, this is a normal brake inspection as part of the multi point inspection American Honda recommends we complete for all service customers. Honda of Princeton did not start an unauthorized repair nor did we "disconnect a brake line" as alleged by the customer.

Ms. [redacted]'s Accord backed into the vehicle that was being serviced in the bay behind hers. That car fell off the lift, hitting one of our technicians who was pinned between the car and his workbench. Thankfully our technician didn't suffer any major injuries, short of a broken wrist and torn ligaments in his knee. Police arrived on the scene with EMS, and

he was transported to the hospital via ambulance for a full check up.

Ms. [redacted]'s Accord incurred damage to the rear end. We outsourced the vehicle to a professional body shop that we use regularly once the insurance adjusters gave us the OK to send it out. Even though the insurance companies involved were not willing to use genuine Honda parts for the repair Honda of Princeton ordered ALL genuine Honda parts to repair the vehicle as per the request of the customer.

In addition, we offered to replace her battery at no charge (normally $98.00). We also completed a full brake job at no charge (normally $1,519.00). This included new front brake pads, front rotors, rear brake pads, rear rotors, a new left front caliper and a brake flush.

Honda of Princeton also provided Ms. [redacted] a 2012 Honda Accord, free of charge, while we completed the body shop repairs, as well as the brake job and battery replacement. This loaner vehicle normally would cost $1,833.00 for her time in service. Ms. [redacted] was in constant communication with our Service and Parts Director as well as our General Sales Manager via phone and e-mail. There was not an e-mail or voicemail that was not replied to in a timely manner throughout this 5 week process.

Ms. [redacted] told our Service and Parts Director along with our General Sales Manager that she would be traveling for the holidays and would be back in the area on January 5th. Her Honda Accord was returned from the body shop on Monday January 6, 2014. The only delay in getting her car back sooner was the fact that we ordered all genuine Honda parts to complete the repair as per the customer's request.

It is our belief we went above and beyond our customer's expectations as we always do no matter who the customer is. Honda of Princeton's central belief is the customer experience, in fact we go out of our way to make women feel welcome at our dealership. While the accident that occurred in our service department was our fault, we corrected the situation in the most professional and timely manner possible.

Beyond that, our General Sales Manager promised Ms. [redacted] in writing that when it came time for her to trade in her Accord on a new or used car we would not penalize the customer for the depreciation that the accident caused to the value of her 2006 Honda Accord. In fact, he also promised Ms. [redacted] that Honda of Princeton would purchase the vehicle from her in the event of her purchasing a vehicle from a different manufacturer. When our General Sales Manager appraised the vehicle and ran the carfax report he found that Ms. [redacted]'s Accord was in a pretty severe accident in April of 2010 which caused the front airbags to be deployed and the vehicle was towed. This of course impacts the vehicles value.

It was not until the past 24 hours that Ms. [redacted] filed a complaint to our dealership, to Honda, or to any social media outlets after letting us know that she was seeking legal council.

All in all, Honda of Princeton satisfied all responsibilities in a professional manner.

Review: I purchased a used 2008 Honda Civic from Honda of Princeton in March 2012. The sales Manager of the used car division disclosed the vehicle was in an accident, but repaired properly. I then purchased the vehicle, and a two year service agreement in case of any problems, for my 17 year old daughter. after having the vehicle for several months, we realized that there was a sever water leak in the trunk. in the area where the spare sits, hidden from plain sight. we only found the leak after my daughter complained of a strong mildew smell we could not find. Only after a large rain storm, and looking in the trunk, where the spare sits, did we detect a large pool of water. I returned the vehicle to the dealer and informed them of the catastrophic leak. they said they would investigate. They called me two days later to inform me the leak was due to the accident they disclosed to me when I purchased the car. they DID NOT IFORM ME OF THE WATER LEAKAGE, OR I WOULD NOT HAVE PURCHASED THIS VEHICLE, WHO WOULD? They then told me the cost to repair it would be $800.00, and it was my repsonsability, and not covered under the service agreement I purchased. After a long argument, the service manager agreed to pay half the bill. I'm very upset, and believe I was purposely deceived about the integrity of the vehicle and dealership. After the vehicle was repaired, I went to pick it up from the dealer. they informed we the work was done by a body shop. I asked for the body shop repair order, and they could not produce it. they said they would send it at a later date. It is my belief they are lying about the cost of the repair, and the actual damage found.Desired Settlement: I would like the dealer to refund the cost of the repair, or take the vehicle back.

Business

Response:

Mr. [redacted],

First I would like to apologize for any inconvenience you may have had in reference to the purchase of the 2006 Honda Civic in March of 2012. This is the first time most of us here are hearing about this issue although it looks like you put your complaint in August of 2013. We have had some employee changes recently but that is no excuse not to respond to you sooner. Regardless, I assure you that we are a store that prides ourselves on our reputation and normally address any customers concerns immediately.

The first thing I did is look at any history in Honda's database to see if there was anything ever reported in reference to any water leak. Then I pulled the report of the inspection of the car before you bought it reading all of the original tech notes. There was never anything it the vehicle's history about any leak and I assure you this was never done intentionally. I did also look at the Carfax trying to uncover if there was any detailed records of the history. It does show the accident which you said was disclosed to you but the information was limited and not specific enough to make any determination.

Nevertheless, the car is leaking water now and we want to help. I have thought of a few options that you may consider and that I feel would be fair.

A. We can reimburse you the $400 that you paid to contribute toward the original repair.

B. We can hire a 3rd party who specializes in water leaks to evaluate the car and repair. (This amount should be right around $400 as well)

C. We can trade you out of the car. (Trade value would be current market value + 10% based on current condition) *The current leak will not be held against current condition

Please let me know at your earliest convenience and call my direct number below if you have any questions.

Sincerely,

[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

We were very pleased with our experience in purchasing our 2015 Honda Civic at Honda of Princeton. [redacted] the Sales Manager and [redacted], our Sales Rep, were a real pleasure to work with as well as [redacted], the Business Manager. If you are considering purchasing a Honda, we would highly recommend going to this dealership. These are great guys to work with! This is 'the way it should be' every time you buy a car.