Honda of Seattle

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

[redacted] , Please find attached our response to Ms [redacted] Please let me know if there is anything else needed from Honda of Seattle to close this claim Thank You Patti Thank you for taking time to contact Honda of Seattle to explain the issues [redacted] has encountered recentlyWe regret any inconvenience [redacted] has experienced, and would like to take this opportunity to respond to [redacted] ’s complaint [redacted] , came to Honda of Seattle for service on June 15, – Repair Order [redacted] , with a complaint of her vehicle’s check engine light being on and requesting to diagnose whyThe diagnostic charge includes pulling the data list with a Honda scanner and up to one hour of diagnosisMore time may be required to adequately diagnose the concernCustomer also stated that the IMA battery light is on as well During inspection of this vehicle our Honda Technician verified that the compliance bushing were excessively worn/loose and that the engine oil level was excessively lowThese items were marked as failingAt this appointment, our Honda Technician also verified the customers concernHe retrieved DTC PIMA battery deterioration was presentTechnician erased code and test drove the vehicleTechnician found DTC light reappeared on test drive and that the IMA battery was faulty and also was in failed statusTechnician recommended replacing IMA battery, replace both front lower compliance bushings, and to change engine oil and filter [redacted] , approved the replacement of the IMA battery, performing an oil and filter change and replacing the transmission fluid which was an item listed in the caution area of the vehicle’s inspection On July 1, – Repair Order 286296, [redacted] , returned to our dealership to have the driver and passenger airbag safety recall performed and stated that the transmission seems to not be engaging properly and that the vehicle’s airbag light is on During the inspection, our Honda Technician test drove the vehicle, and experience a whining noise coming from the drive train and the vehicle jerking while cruisingTechnician, did not feel any shudder from the start clutchScanned for IMA and A/T transmission diagnostic trouble codes, but did not find any stored at this timeUsing stethoscope, our Technician found that the noise was most apparent at the transmission end cover and pan areasTechnician, then inspected transmission fluid and found the fluid to be clean, but having a non-Honda ATF odorTechnician verified proper CVT fluid was replaced at last visit and level is at the top markTechnician was also informed that these symptoms were present prior to last transmission service, indication the problem did not improve with a CVT fluid replacementTechnician also diagnosed that the airbag light that was on was due to a faulty seatbelt buckle(Service Advisor, ordered seatbelt buckle) Technician recommends complete transmission replacement On July 20, – Repair order 286599, [redacted] returned to have her vehicle’s driver side seatbelt buckle replaced through warranty [redacted] also requested that she would like options for her transmission repair besides a complete replacement [redacted] , also stated that she would like to talk with Randy F [redacted] (Service Manager) about the repair costsTechnician recommended to replace transmission with a remanufactured part as the first option and possible LKQ (used transmission/junk yard) as second option [redacted] , spoke with Randy and I during this visit shared her frustration with the event of not knowing she may still need a transmission replacement at the time of her IMA battery replacement, which she incurred a cost $(RO # [redacted] ) [redacted] , stated - had she known that she may still need to replace the transmission for and additional $4000.00, she would have chosen a different optionRandy, explained that when a vehicle comes in for these type of complaints, it is a two part process, and that we would not be able to diagnose the transmission complaint without replacing the failed IMA battery [redacted] , was not happy with this response and asked to speak with, Clayton B [redacted] –Service DirectorClayton, spoke with [redacted] and stated that he would see how we could assist in the cost of replacing the transmission on her vehicle To resolve this issue, on August 8, 2016, I personally spoke with [redacted] , and offered to replace her vehicle’s transmission at no cost to herI will call her with updated information as soon as a part has been located and is on transit to our dealership Sincerely, Jennifer L [redacted] Customer Relations Manager [redacted] @hondaofseattle.com

Revdex.com,I would like to apologize for the significant amount of time it has taken me to respond to your request regarding [redacted] , case # [redacted] Since our recent move to our new facility and the significant expansion of American Honda’s airbag safety recall campaign we have come across many difficulties in addressing additional issuesI am truly grateful for you bringing this case to our attention.As Mr [redacted] explained in his letter, his vehicles service took hoursThis is due to the services that needed to be done to Mr [redacted] ’s vehicleMr [redacted] , had his transmission serviced, oil change, rear brake pads replaced and machined the rotors, rear brake pads resurfaced and lube caliper pins, rotation of tires, spark plugs replaced, engine valve clearance inspection, and head gasket cover checked After Mr [redacted] ’s service he noticed that his check engine light came onOn Honda of Seattle performed a complimentary diagnostics to address the issue regarding the check engine light, one of Honda of Seattle’s technician’s found the EGR wire to be unpluggedThe wire was then plugged back in as of today we have had no complaints from Mr [redacted] regarding this issue.Again, we would like to apologize for the length of time we have taken to get back to you regarding [redacted] ’s caseSincerely,Jennifer L***Customer Relations Manager

Please see attached response.Please let me know if you have any questions.Thank YouPatti Dear [redacted] ***, Thank you for taking time to contact Honda of Seattle to explain the issues [redacted] has encountered recentlyWe regret any inconvenience Mr [redacted] has experienced, and would like to take this opportunity to respond to Mr [redacted] complaint Mr [redacted] purchased a Honda Accord on with 122,milesMr [redacted] also purchased a Century extended warranty with the purchase of his Honda Accord On 9.27.14, Mr [redacted] brought his vehicle in for “we-owes” that were promised at time of purchase, which include: Fix-Driver door handle is loose, inside driver door panel is hanging loose, and rock chip On 10.23.14, Mr [redacted] returned to have one of his tires patched On 11.3.14, Mr [redacted] brought his vehicle in for a regular scheduled maintenance“A” service which is an oil with filter changeMr [redacted] was charged $ On 11.12.14, Mr [redacted] brought his vechicle in to have recommended transmission fluid exchange performed and to replace two tiresMr [redacted] was charged $ On 2.16.15, Mr [redacted] returned to have his driver’s side airbag recall campaign resolved and with a request to diagnose why the check engine light is onAt this time the codes were cleared and light was reset to recreate problemProblem could not be recreated and car was running properly at this timeMr [redacted] , was not charged for diagnoses On 3.26.15, Mr [redacted] , came back to our service department with the complaint that the check engine light had come back onFound that cylinders 1, 2, 4, and were misfiringNo charge for diagnoses On 4.8.15, Mr [redacted] returned to Honda of Seattle’s service department to have front brake pads replaced and rotors machinedRear brake calipers replaced and motor mount replacedHonda of Seattle absorbed the cost for the diagnosis of brake noise concern and the replacement of rotors and brake pads On 4.24.15, Mr [redacted] , brought his car in for timing belt, water pump and drive belts replacement, front brake rotor replacementMr [redacted] was not charged for this serviceThis service was not charged to Mr [redacted] Honda of Seattle absorbed the cost of this repair internally On 6.27.15, Mr [redacted] vehicle was towed to Honda of Seattle and request diagnosis on check engine lightTechnician found 3rd pressure switch failure, shift malfunction and A/T system failureVehicle is in need of automatic transmission replacementHonda of Seattle absorbed the amount not covered by his contract due to be being maxed out Century paid for the transmission 3/warranty reman We paid the $for the rental and for the remainder of the transmission cost as his contact would only cover $Approximately one month after Mr [redacted] took possession of his vehicle, he started to experience the same issues prior to the transmission replacementHonda of Seattle took possession of the said vehicle once again and had to have it transported to [redacted] due to warranty stipulationsOnce again, Mr [redacted] was given a rental vehicle at Honda of Seattle’s expense to ensure excellent customer service When Mr [redacted] came to pick up his vehicle, he was shown to my (Jennifer L***, Customer Relations Manager) office to go over any and all concernsI went through and gathered all warranty information for Mr [redacted] and then walked him to his vehicleOnce at his vehicle, he thanked me for my time and got into his carOnce I was walking away he came to me and told me that his center console was missingWithout even a question, Clayton, Honda of Seattle’s Service Director asked me to please have one ordered and installed at no cost to Mr [redacted] Clayton B [redacted] states: “On August 18th Mr [redacted] again complained about transmission concerns with the vehicle We sent the vehicle out to the remanufacturing repair facility, at their direction They repaired the vehicle During this time Mr [redacted] was in a Honda of Seattle loaner vehicle at no charge to him When Mr [redacted] returned for pick up, he refused to take the car indicating that the shift from park to drive seemed too rough We tested the shift and felt nothing abfor this vehicle We advised that we were done with the repair and that he needed to take the vehicle At this point Mr [redacted] started to film the conversation and starting acting out of control We then called the Seattle Police Department to have him removed from the facility Mr [redacted] has a great warranty on the transmission Mr [redacted] has been provided the warranty telephone number of the remanufacturing facility if he is still having concerns with the transmission As far as Honda of Seattle is concerned, Mr [redacted] is no longer welcome at our facility.” Honda of Seattle has gone above expectations on appeasing Mr [redacted] and repairing a used vehicle bought “As Is”His vehicles mileage for his last service was 141,Honda of Seattle has absorbed cost exceeding $6, Please feel free to contact me for any additional information concerning Mr [redacted] case Sincerely, Jennifer L [redacted] @hondaofseattle.com

Complaint: [redacted] I am rejecting this response because: To whom it may concern, I am now answering the message from Honda of Seattle as I received my car back from them hours ago I thank the team for agreeing to replace the transmission with a remanufactured option and getting it completed in two daysI also opted to pay for the new compliance bushings as recommendedWhen I was waiting to fill in paperwork, I saw a service technician kicking my back tire and then he said a nail had punctured the sideHonda put on two new tires in the same appointmentThe bushings and tire replacement amounted to a little over $after taxThe engine light is still on and I don't know it was ever addressed from the initial service except to perform the oil and filter changeI am hoping the engine light goes off within three days of driving the car normally and not because of any issues involving the transmission that needed to be replaced but wasn't until one month after filing this complaintAfter reading Honda's response, I also want to address that no one explained it was a two step process to see to the battery then the transmission before service was performedI also don't think the Honda service technicians are trained well enough to know when a car is not driving normally and they rely solely on the computersI knew there was a problem with the transmission even after the service technicians said there were no issues with it twiceThe car is driving without any bumps or hesitations in accelerating or braking as there had been before replacing the transmissionI want to thank the team again for replacing the transmission, but I will probably not return for any future service and will return to my regular mechanic.Sincerely, [redacted]

Ms*** had her Honda Civic in for service on 9/19/15. Her concerns were that her tire light was on. At that time we advised “all four tires were the same at about PSI. There’s no visible punctures in any of them. Set tire pressures to a little above recommended
pressure, which is 30psi. This should correct the problem, probably caused by low overnight temperatures and higher humidity.” We completed this adjustment at no cost. We also recommended wiper inserts and an alignment due to front and rear tow being out of specification (see attached). Ms*** authorized these two recommendations, which we performed. See documentation of alignment, before and after specifications
On January 9, Ms *** brought her vehicle in for a tire light concern. We recalibrated the tire pressure monitoring system with the on board tire computer. Ms*** feels she should be reimbursed for the alignment. We have advised Ms*** the alignment was not related to the tire light, and per the alignment print out, her vehicle required an alignment to prevent tire wear etc., which she authorized last visit. Like the first visit, Ms*** incurred no cost for us to perform this recalibration of the tire pressure system
If Ms*** is still experiencing tire light concerns, we welcome her to contact us for further assistance with that matter. As of this date, we have had no contact with Ms*** regarding her tire light concern
Sincerely,
Clayton B***
Service Director
Honda of Seattle
Store:
Cell: ***
***@hondaofseattle.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted],
Please find attached our response to Ms. [redacted].
 
Please let me know if there is anything else needed from Honda of Seattle to close this claim.
 
Thank You
 
Patti
 
Thank you for taking time to contact Honda of Seattle to explain the issues [redacted] has...

encountered recently. We regret any inconvenience [redacted] has experienced, and would like to take this opportunity to respond to [redacted]’s complaint.
[redacted], came to Honda of Seattle for service on June 15, 2016 – Repair Order [redacted], with a complaint of her vehicle’s check engine light being on and requesting to diagnose why. The diagnostic charge includes pulling the data list with a Honda scanner and up to one hour of diagnosis. More time may be required to adequately diagnose the concern. Customer also stated that the IMA battery light is on as well.
During inspection of this vehicle our Honda Technician verified that the compliance bushing were excessively worn/loose and that the engine oil level was excessively low. These items were marked as failing. At this appointment, our Honda Technician also verified the customers concern. He retrieved DTC P1433 IMA battery deterioration was present. Technician erased code and test drove the vehicle. Technician found DTC light reappeared on test drive and that the IMA battery was faulty and also was in failed status. Technician recommended replacing IMA battery, replace both front lower compliance bushings, and to change engine oil and filter.
[redacted], approved the replacement of the IMA battery, performing an oil and filter change and replacing the transmission fluid which was an item listed in the caution area of the vehicle’s inspection.
On July 1, 2016 – Repair Order 286296, [redacted], returned to our dealership to have the driver and passenger airbag safety recall performed and stated that the transmission seems to not be engaging properly and that the vehicle’s airbag light is on.
During the inspection, our Honda Technician test drove the vehicle, and experience a whining noise coming from the drive train and the vehicle jerking while cruising. Technician, did not feel any shudder from the start clutch. Scanned for IMA and A/T transmission diagnostic trouble codes, but did not find any stored at this time. Using stethoscope, our Technician found that the noise was most apparent at the transmission end cover and pan areas. Technician, then inspected transmission fluid and found the fluid to be clean, but having a non-Honda ATF odor. Technician verified proper CVT fluid was replaced at last visit and level is at the top mark. Technician was also informed that these symptoms were present prior to last transmission service, indication the problem did not improve with a CVT fluid replacement. Technician also diagnosed that the airbag light that was on was due to a faulty seatbelt buckle. (Service Advisor, ordered seatbelt buckle) Technician recommends complete transmission replacement.
On July 20, 2016 – Repair order 286599, [redacted] returned to have her vehicle’s driver side seatbelt buckle replaced through warranty. [redacted] also requested that she would like options for her transmission repair besides a complete replacement. [redacted], also stated that she would like to talk with Randy F[redacted] (Service Manager) about the repair costs. Technician recommended to replace transmission with a remanufactured part as the first option and possible LKQ (used transmission/junk yard) as second option.
[redacted], spoke with Randy and I during this visit shared her frustration with the event of not knowing she may still need a transmission replacement at the time of her IMA battery replacement, which she incurred a cost $3317.50. (RO # [redacted]) [redacted], stated - had she known that she may still need to replace the transmission for and additional $4000.00, she would have chosen a different option. Randy, explained that when a vehicle comes in for these type of complaints, it is a two part process, and that we would not be able to diagnose the transmission complaint without replacing the failed IMA battery. [redacted], was not happy with this response and asked to speak with, Clayton B[redacted] –Service Director. Clayton, spoke with [redacted] and stated that he would see how we could assist in the cost of replacing the transmission on her vehicle.
To resolve this issue, on August 8, 2016, I personally spoke with [redacted], and offered to replace her vehicle’s transmission at no cost to her. I will call her with updated information as soon as a part has been located and is on transit to our dealership.
 
Sincerely,
 
Jennifer L[redacted]
Customer Relations Manager
206.654.6869
[redacted]@hondaofseattle.com

Complaint: [redacted]I am rejecting this response because: 
When I brought my car in to Honda of Seattle, I was hoping to get the low tire pressure light resolved in one visit.  I trusted that what the service rep (Elizabeth) said - that the wheel alignment will take care of the low tire pressure light turning on.  That's the reason why I agreed to pay for the wheel alignment.  I wanted the problem resolved even if it meant paying for it.  I bought a new 2012 Civic and have no wheel alignment issues. When Elizabeth said wheel alignment will resolve it, I believed her.  It was apparent that she was wrong because the low tire pressure light turned on, as usual, in 3-4 weeks.  My car was still under warranty so Honda of Seattle is obligated to fix this problem at no cost. I have made 2 visits and phone conversations and messages for the Service Manager.  I hold them accountable for what they say.  This is a reasonable compensation for the hassle, time and trouble I've been through with the dealer.Sincerely,[redacted]

Please see attached response.Please let me know if you have any questions.Thank YouPatti
 
Dear [redacted],
 
Thank you for taking time to contact Honda of Seattle to explain the issues [redacted] has encountered recently. We regret any inconvenience Mr. [redacted] has...

experienced, and would like to take this opportunity to respond to Mr. [redacted] complaint.
 
Mr. [redacted] purchased a 2001 Honda Accord on 6.15.14 with 122,284 miles. Mr. [redacted] also purchased a Century extended warranty with the purchase of his 2001 Honda Accord.
 
On 9.27.14, Mr. [redacted] brought his vehicle in for “we-owes” that were promised at time of purchase, which include: Fix-Driver door handle is loose, inside driver door panel is hanging loose, and rock chip.
 
On 10.23.14, Mr. [redacted] returned to have one of his tires patched.
 
On 11.3.14, Mr. [redacted] brought his vehicle in for a regular scheduled maintenance. “A” service which is an oil with filter change. Mr. [redacted] was charged $53.69
 
On 11.12.14, Mr. [redacted] brought his vechicle in to have recommended transmission fluid exchange performed and to replace two tires. Mr. [redacted] was charged $347.67.
 
On 2.16.15, Mr. [redacted] returned to have his driver’s side airbag recall campaign resolved and with a request to diagnose why the check engine light is on. At this time the codes were cleared and light was reset to recreate problem. Problem could not be recreated and car was running properly at this time. Mr. [redacted], was not charged for diagnoses.
 
On 3.26.15, Mr. [redacted], came back to our service department with the complaint that the check engine light had come back on. Found that cylinders 1, 2, 4, and 5 were misfiring. No charge for diagnoses.
 
On 4.8.15, Mr. [redacted] returned to Honda of Seattle’s service department to have front brake pads replaced and rotors machined. Rear brake calipers replaced and motor mount replaced. Honda of Seattle absorbed the cost for the diagnosis of brake noise concern and the replacement of rotors and brake pads.
 
On 4.24.15, Mr. [redacted], brought his car in for timing belt, water pump and drive belts replacement, front brake rotor replacement. Mr. [redacted] was not charged for this service. This service was not charged to Mr. [redacted]. Honda of Seattle absorbed the cost of this repair internally.
 
On 6.27.15, Mr. [redacted] vehicle was towed to Honda of Seattle and request diagnosis on check engine light. Technician found 3rd pressure switch failure, shift malfunction and A/T system failure. Vehicle is in need of automatic transmission replacement. Honda of Seattle absorbed the amount not covered by his contract due to be being maxed out.  Century paid for the transmission 3/36 warranty reman.  We paid the $700 for the rental and for the remainder of the transmission cost as his contact would only cover $2675. Approximately one month after Mr. [redacted] took possession of his vehicle, he started to experience the same issues prior to the transmission replacement. Honda of Seattle took possession of the said vehicle once again and had to have it transported to [redacted] due to warranty stipulations. Once again, Mr. [redacted] was given a rental vehicle at Honda of Seattle’s expense to ensure excellent customer service
 
When Mr. [redacted] came to pick up his vehicle, he was shown to my (Jennifer L[redacted], Customer Relations Manager) office to go over any and all concerns. I went through and gathered all warranty information for Mr. [redacted] and then walked him to his vehicle. Once at his vehicle, he thanked me for my time and got into his car. Once I was walking away he came to me and told me that his center console was missing. Without even a question, Clayton, Honda of Seattle’s Service Director asked me to please have one ordered and installed at no cost to Mr. [redacted].
 
Clayton B[redacted] states:
“On August 18th Mr. [redacted] again complained about transmission concerns with the vehicle.  We sent the vehicle out to the remanufacturing repair facility, at their direction.  They repaired the vehicle.  During this time Mr. [redacted] was in a Honda of Seattle loaner vehicle at no charge to him.  When Mr. [redacted] returned for pick up, he refused to take the car indicating that the shift from park to drive seemed too rough.  We tested the shift and felt nothing abnormal for this vehicle.  We advised that we were done with the repair and that he needed to take the vehicle.  At this point Mr. [redacted] started to film the conversation and starting acting out of control.  We then called the Seattle Police Department to have him removed from the facility.  
Mr. [redacted] has a great warranty on the transmission.  Mr. [redacted] has been provided the warranty telephone number of the remanufacturing facility if he is still having concerns with the transmission.  As far as Honda of Seattle is concerned, Mr. [redacted] is no longer welcome at our facility.”
Honda of Seattle has gone above expectations on appeasing Mr. [redacted] and repairing a used vehicle bought “As Is”. His vehicles mileage for his last service was 141,974. Honda of Seattle has absorbed cost exceeding $6,000.00.  Please feel free to contact me for any additional information concerning Mr. [redacted] case.
Sincerely,
Jennifer L[redacted]
[redacted]
[redacted]@hondaofseattle.com

Complaint: [redacted]I am rejecting this response because:Honda of Seattle sold this vehicle to me "as is" with a report of a freshly serviced transmission, timing belt and water pump package, oil change etc (among other recently performed maintenance services). It was discovered by Honda of Seattle technician Jason H[redacted] at the dealership that these services were in fact recorded in their computer system but had no parts or job numbers associated with the work order. His visual inspection confirmed the work had never been done. At this point Honda of Seattle accepted personal responsibility for their lies and damages caused by their negligence and fraudulent claims at time of sale. Honda of Seattle took the vehicle under their care with the agreement they would fix the outstanding issues and service the car to the standards it was sold under. Only a timing belt and water pump package was competed at that time and the transmission issues stared after this visit. Honda of Seattle again agreed that they were liable. This is why they took my car again with the understanding they were again personally responsible. They then sent my vehicle off to a third party for a month without my knowledge or consent. They do not get to pass the car issues they've created off to another shop of their choosing and try to force me to do business with someone I would have never taken my car to. The service manager Clayton has lied to me repeatedly throughout this entire process and when he was faced with undeniable proof and I attempted to question him while video recording, so he would be held responsible for his words, he proceeded to tell me he was done with me and he was calling the police before he went back to his office room to shut the door. I stayed at the dealership and happily spoke with the police officers that arrived in the front parking lot, since I was in no rush to take my obviously broken car out on the roads. I don't have all the time in the world to waste trying to explain basic accountability... The simple facts are : It doesn't matter if Honda of Seattle spent a million dollars to try to fix thing if the car is still experiencing the same problems. No dealership just "absorbs" thousands of dollars worth of cost like they're claiming unless they are liable. The car is still not functioning properly, experiencing the same repeated transmission issues. I've only experienced more problems and damages to my car since this started. This situation has greatly effected my entire life with massive stress, causing loss of sleep and appetite, further causing interruptions to my work patterns resulting in detriment to my income. All previously stated desires are to be met by Honda of Seattle immediately.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
To whom it may concern,
 
I am now answering the message from Honda of Seattle as I received my car back from them hours ago. 
 
I thank the team for agreeing to replace the transmission with a remanufactured option and getting it completed in two days. I also opted to pay for the new compliance bushings as recommended. When I was waiting to fill in paperwork, I saw a service technician kicking my back tire and then he said a nail had punctured the side. Honda put on two new tires in the same appointment. The bushings and tire replacement amounted to a little over $700 after tax. The engine light is still on and I don't know it was ever addressed from the initial service except to perform the oil and filter change. I am hoping the engine light goes off within three days of driving the car normally and not because of any issues involving the transmission that needed to be replaced but wasn't until one month after filing this complaint. After reading Honda's response, I also want to address that no one explained it was a two step process to see to the battery then the transmission before service was performed. I also don't think the Honda service technicians are trained well enough to know when a car is not driving normally and they rely solely on the computers. I knew there was a problem with the transmission even after the service technicians said there were no issues with it twice. The car is driving without any bumps or hesitations in accelerating or braking as there had been before replacing the transmission. I want to thank the team again for replacing the transmission, but I will probably not return for any future service and will return to my regular mechanic.Sincerely,[redacted]

Revdex.com,I would like to apologize for the significant amount of time it has taken me to respond to your request regarding [redacted], case # [redacted]. Since our recent move to our new facility and the significant expansion of American Honda’s airbag safety recall campaign we have...

come across many difficulties in addressing additional issues. I am truly grateful for you bringing this case to our attention.As Mr. [redacted] explained in his letter, his vehicles service took 7 hours. This is due to the services that needed to be done to Mr. [redacted]’s vehicle. Mr. [redacted], had his transmission serviced, oil change, rear brake pads replaced and machined the rotors, rear brake pads resurfaced and lube caliper pins, rotation of tires, spark plugs replaced, engine valve clearance inspection, and head gasket cover checked.  After Mr. [redacted]’s service he noticed that his check engine light came on. On 6.25.15 Honda of Seattle performed a complimentary diagnostics to address the issue regarding the check engine light, one of Honda of Seattle’s technician’s found the EGR wire to be unplugged. The wire was then plugged back in as of today we have had no complaints from Mr. [redacted] regarding this issue.Again, we would like to apologize for the length of time we have taken to get back to you regarding [redacted]’s case. Sincerely,Jennifer L[redacted]Customer Relations Manager