Honda of the Avenues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

First I would like to apologize for the delayed responseI have fully reviewed the complaint from Mr [redacted] and discussed it with our General Manager, [redacted] *** Mr [redacted] would like to apologize for the miscommunication between the Sales Consultant and the Customer and for any inconvenience this situation has caused Mr [redacted] In regards to Mr [redacted] ’s request for the “harness,” Honda of the Avenues will order and fully install the “harness” at no cost to Mr [redacted] Honda of the Avenues values each customer and their experience with our dealership and we hope that Mr [redacted] will accept our sincere apology for this mishap

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me All funds have been refunded or are in process of being refunded.I am disappointed the General Manager of Honda at the Avenues has failed to return any phones or discuss my experience with his dealership with meThe staff he had assist me with refunds [redacted] and [redacted] were very helpful Regards, [redacted]

Ms ***,Thank you for your patience during this processI apologize for the confusion. The only funds we were waiting on were for the Road Hazard warrantyI have received these funds today and if weather permits, I will be sending out a check to your lien holder on Friday, October 7thYou will be refunded the full amount that you paid for the warranty in the amount of $plus tax that comes out to $552.12.The Maintenance and Vehicle Service Contracts have already been cancelled and the funds were sent to American Honda Finance on September 29th.If you have any further questions, please contact me.Have a wonderful day,*** ***Human ResourcesHonda of the Avenues***@hondaota.com

Dear *** *** and *** ***,I apologize for the delayed response.I have looked into this complaint and I have personally submitted the cancellation paperwork.According to the warranty carrier, the policies have been cancelled effective 9/12/They usually issue refund checks the
following week after cancellation and we expect to receive the funds Monday, September 26th.I apologize on behalf of Honda of the Avenues for any inconvenience this has caused Ms***I will be in contact with Ms.*** once I receive the funds for the cancellation.Best Regards,*** ***Human ResourcesHonda of the Avenues###-###-####

Dear *** and Mr***, Firstly, I would like to apologize on behalf of Honda of the Avenues for the lack of communication between Mr*** and our management Staff. In regards to Mr*** complaint, it is stated that there is a customer purchase price at the end of the
leaseHowever, the person who purchased the vehicle was not Mr*** but, his mother in lawTherefore, there was a dealer purchase price. The vehicle was sold as any other used vehicle would be soldIf the lease would have been bought out, it would have been the purchase price plus sales tax and inspectionTaxes must be added to the dealer fee. We apologize that Mr*** feels this way but, we, Honda of the Avenues, feels like we demonstrated good faith in our sale to Mr***. Sincerely,*** ***Human Resources

Dear Mr. [redacted],    I apologize on behalf of Honda of the Avenues for the inconvenience this has caused you. I was also not aware that you had been calling the dealership and your calls were unanswered. I completely understand your frustration.   The check from the...

warranty company was dated 4/19 but it was not mailed to us until the week after. We had just received the check from them the day you stopped by the dealership.We always ask for patience with the cancellation process as it can take up to 4-6 weeks to complete.  I personally wrote you that letter on company letter head and I made sure your check was sent out as promised. I apologize that for some reason, the check has not reached your residence. There was never any intention of withholding your check from you. We understood that you were very upset so we tried to make sure everything would go as smoothly as possible for you.  I understand that you spoke to [redacted] yesterday, our Finance Director and he informed you that we would stop payment on that check and issue you a new one. He also said that someone from the dealership will be dropping that check off to you at your residence. I am staying up to date on this process and making sure it is taken care of.Again, I apologize. If you have any further concerns about this matter please contact me. Sincerely,  [redacted]Human ResourcesHonda of the Avenues###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

For or one I am on the application as shown on the photo attached to this email.  So how could they say I did not refinance this vehicle. My whole purpose was to refinance with them and this is the fourth different answer that I have received from them. Please understand the only reason why my mother in law was on the loan was due to my credit and bankruptcy and this was disclosed to them at the dealership and there was no issue with her being on it since it was only a refinance.How could this be a purchase if I already owned the car and I am still on the loan? 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All funds have been refunded or are in process of being refunded.I am disappointed the General Manager of Honda at the Avenues has failed to return any phones or discuss my experience with his dealership with me. The staff he had assist me with refunds [redacted] and [redacted] were very helpful.
Regards,
[redacted]

First I would like to apologize for the delayed response. I have fully reviewed the complaint from Mr. [redacted] and discussed it with our General Manager, [redacted].  Mr. [redacted] would like to apologize for the miscommunication between the Sales Consultant and the Customer and for any inconvenience...

this situation has caused Mr. [redacted].
 
In regards to Mr. [redacted]’s request for the “harness,” Honda of the Avenues will order and fully install the “harness” at no cost to Mr. [redacted].
 
Honda of the Avenues values each customer and their experience with our dealership and we hope that Mr. [redacted] will accept our sincere apology for this mishap.