Honda Universe

The customer never came to me with this issueHere at Honda universe our goal is to keep and make every customer happyPlease have the cusomter contact me and I would be happy to give them their $back thank you!! *** [redacted] General Sales Manager [redacted]

The customer was notified that the floor mats and the seat was orderedEven though new mats are not required we informed customer that we will give them new floor mats when the seat come inThe dealership never had problem fixing the customer issues

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI heard from the Honda dealer, thanks to you I will be getting a rental car to drive until my car is fixed Currently the parts aren't inI am satisfied with this solution

To whom it may concern [redacted] credit score is a on one credit report and on one credit reportSo the salesman did not lie We do apologize if for any reason one of our managers got into a argument with the customerI see what the customer want us to do to make them happyHere at Honda universe our goal is to make and keep every customer happyUnfortunately the things that are being ask for I can do[redacted] is calling the customer to apologize for their phone conversationI understand the customer wanted miles instead of milesI can't change the customer contract so in turn to keep the customer happy I'm willing to give the customer $which would equal miles over the term [redacted] ***

Complaint:
***
I am rejecting this response because: that is exactly the problem I was told that the seat was orderedInitially I was told that it would of been fixed the day that that I was buying itThen I was told that it was going to be fixed at a later date but that happen several times, each time promising a different dateOn more than one occasion it was coming from a different part of the U.SOne day it was coming from Florida then another time it was coming from snowed in up state NewYorkThen regarding the mats when you buy a certified pre-owned car the least you can expect are mats that aren't worn out and that belong to the type of car your buying not mats that belong to another type of vehicleCar was sold on pure deceptionIf I would of known that it would of taken this long, over a month and several trips down to the dealership I would of bought another car that was ready and most likely another dealership.
Regards,
*** ***

Please have the customer schedule an appointment to bring the vehicle to the dealership and rectify the situation with our Service Department.
Our goal at Honda Universe is 100% customer satisfaction!

I explained to the customer that we a price is giving out from our Business Development Center which is in a different location that we try our best to honor the priceThe price the this customer receive was without taxesI ask if the customer would pay and she replied to me in a very loud and
rude voice noAt the point in time there was no reason for me to keep trying to explain and bend over backwards for the customerHere at Honda universe we try our best to make every deal and sometimes we just can't

Complaint: ***
I am rejecting this response because:
Yes they returned the car to me today after weeks of no response and the day I submitted a claim with the Revdex.com The car has an extra $4,miles on it and even after being cleaned still reeks of cigarettesJohn was great, even gave me gas money out of his own pocket bc my fuel light was on upon receiving the vehicle but still no one knew where my vehicle was or why it took so long to get returned to the dealershipThey still sold the vehicle to an auction without paying off Acura, making me late on my payments, which acura is aware off and also called the business several times with no responseFloor mats were also promised bc they were missing from the vehicle but who knows if or when they will show up to the dealership So yes I am happy I have my vehicle back, but I am not happy with how it went about and that nothing can be done about the excess miles or missed payments.
Regards,
*** ***

The customer receive their car back in better condition than when it was traded inThe customer requested that we detail their car and give them brand new acura floor mats which we didThere was no compliant when the customer leftThe dealership did everything that the customer asked at that time.'
*** ***

I would like to first apologize for the misunderstandingThe key to key mailer is design exchange the customer from one vehicle to another oneThis program is not design to keep the customer payment the sameI'm sorry that someone told the customer that but there is nothing I can do
about itThe customer shopped us with a trade and without a trade which in turn was giving two different answersThis could be the mix up with the customer

I am rejecting this response because:
The manager is twisting around my complaint.  I sent a complaint because I specifically called about the key to key exchange program and was told I was eligible for a trade in.  furthermore, the attached letter specifically states they can put you into a new vehicle at the same price you are currently paying.  If I was not eligible they had no right to contact me, and call me back into their dealership to examine my car.  I specifically asked about my current lease and what they would trade me in for and at what price.  I was quoted that they could trade my car in and put me into a new model for a better price, with no money down and no additional fees. They falsely advertised a program and then lied to me on the phone when I inquired about it.  I specifically told them the details of my current lease, and they told me I still qualify.  In addition, when I went down there, after calling the financing company they claimed by buyout was too high, but on the letter they said I prequalified for up to $ 60,000.  My vehicle is not even worth that much new! Yet they still contacted me by mail and lied to me on the phone.  False advertisements and deceitful salesmen.  The entire Honda Universe dealership should be discredited, I was completely disappointed and disgusted with the whole ordeal.  When I dealt with a different competitor Honda dealership for my current lease, I was very happy with the service and honesty.  they told me upfront everything, they did not lie or con me into visiting their dealership, which is 30 minutes from my home. Honda Universe's behavior was unacceptable and deceitful.  I am very unhappy with their service and would not trust them.

The customer never came to me with this issue. Here at Honda universe our goal is to keep and make every customer happy. Please have the cusomter contact me and I would be happy to give them their $49.00 back..
 
 
thank you!!
[redacted]...

[redacted]General Sales Manager
[redacted]

To whom it may concern..  [redacted] credit score is a 590 on one credit report and 710 on one credit report. So the salesman did not lie.  We do apologize if for any reason one of our managers got into a argument with the customer..
I see what the customer want us to do to...

make them happy.. Here at Honda universe our goal is  to make and keep every customer happy.. Unfortunately the things that are being ask for I can do.[redacted] is calling the customer to apologize for their phone conversation. I understand the customer wanted 15000 miles instead of 12000 miles. I can't change the customer  contract so in turn to keep the customer happy I'm willing to give the customer $500.00 which
would equal 15000 miles over the term..
  
[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I heard from the Honda dealer, thanks to you.  I will be getting a rental car to drive until my car is fixed.  Currently the parts aren't in. I am satisfied with this solution.

The customer was  notified that the floor mats and the seat was ordered... Even though new mats are not required we informed customer that we will give them new floor mats when the seat come in... The dealership never had problem fixing the customer issues..

I'm responding to the complaint of [redacted].. she actual in my showroom now. We gave her car back to her.. She did purchase a car from us but she was not approved at the condition that she wanted to be. We did offer the car to her but she did not want to pay the payment..  So we...

return her acura gave her new floor mats and detailed it for her.. When she left the dealership she seem to be happy,,,. 
 
 
[redacted]

Review: On Oct 17, 2015, I went to Honda Universe to lease the advertised Honda Civic for 179.00 a month. [redacted] asked my credit score and I said as of Sept 15, 2015 my score is 682. He said you have a great credit score and I can get you the car for around 200 bc of taxes and fees. After talking, he came back and said my credit score was 590 and that my payment would be 300. He showed me my credit score and I said that is wrong. He said, no it can't be, this paper doesn't lie. He also told me that I would get book value for my trade in. He refused to tell my mother and me the trade in value. We agreed on 270.00 a month bc of my bad credit score. When I went to sign all the paper work about 75 min later, around 800 ish at night, [redacted] had me sign a paper stating that my credit score was 715. I said how could this be? [redacted] said it was 590. I knew he was lying. He blew me off. Then he gives me a paper saying my trade in was only 1000. I said, [redacted] said I would get book balue. [redacted] called someone on the phone who I could hear yelling my car was a piece of junk. [redacted] said that he would move some things around to get me a little more. But this time, I wanted to leave. I told [redacted] they I just wanted to leave bc I am so mad about my credit score and how I was lied to. He said that he helped me get a better trade in which still wasn't book value. I just wanted to leave. He said he couldn't help me with my credit score. I took my paper work and left. Everything was already signef. I didn't know what else to do. After a week, [redacted] . called me and I told him everything. He said he would get back to me and didn't

I called for a week and the receptionist said he was on vacation. I called on a Friday and I left a message. After a week, no response. Please help me with this case of fraud. I did speak to [redacted] after talking to [redacted] they one time and he was screaming at me, I have a witness, and he wouldn't let me talk. I finally hung up on him bc of him yelling at me like a child.Desired Settlement: A replacement car that fits the payment. A written apology for fraud. An apology from [redacted] for screaming at me. Also, 15000 miles a year, not 12000. I explained to [redacted] that I needed 15000 miles a year bc of my driving to several jobs. According to him, I would have to pay more bc of my credit score.

Business

Response:

To whom it may concern.. [redacted] credit score is a 590 on one credit report and 710 on one credit report. So the salesman did not lie. We do apologize if for any reason one of our managers got into a argument with the customer..I see what the customer want us to do to make them happy.. Here at Honda universe our goal is to make and keep every customer happy.. Unfortunately the things that are being ask for I can do.[redacted] is calling the customer to apologize for their phone conversation. I understand the customer wanted 15000 miles instead of 12000 miles. I can't change the customer contract so in turn to keep the customer happy I'm willing to give the customer $500.00 which would equal 15000 miles over the term..

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I found a 2007 Infiniti G35X for sale on cars.com from Honda Universe for $7900. A link to the dealer website page had it for the same amount. I clicked chat (1/4/2015) to see if the vehicle was still available and was told it was. [redacted] was the internet specialist I spoke to and had email correspondence with. She asked if I wanted to come look at it. I explained I was 4 hours away and knew this was the vehicle I wanted. She had me do a credit app over the internet. She called back and said there were no issue if I put a down payment down and I told her I would. Do the distance I was driving I told her it would be early next week until I could arrive. She said for a deposit of $200 she could hold the car for me. I called her the following day (1/5/2015) and gave her a $200 deposit via my credit card. She said she would call me back once it went through. 20 Minutes later I received a call from [redacted] who said he was helping [redacted]. He said the car was just discounted and a great deal. He explained the car was pulled from the lot and put into hold and would be detailed and ready for me when I arrived on Monday @ 9:30am to pick it up. He then said he knew I was driving from a distance and knew sometime people read what they wanted to. He went on to say there were additional fees (dealer prep and internet fees) and the car was $1600 more. I called back and was told there was a mini discloser on the front page buried towards the bottom which say "Pre-owned, certification,and internet fees may apply". I called back and was transferred to [redacted]. I explained these charges were not listed on the cars.com ad, or the webpage listing for the car. I also explained they were not revealed to me on my conversations before putting a deposit down. [redacted] said it was legal to only list it vaguely on the front page because their legal department said so. I said I can simply decide not to do business with them the same way they [redacted]'t have to sell me a car.Desired Settlement: I would like to purchase the vehicle for the actual advertised price for $7900.

Business

Response:

We called the customer on Jan 6,2016 and explained that there are dealership fees that did apply to the car. We also told him because it wasn't explained to him that we would sale him the car for $7900. plus his taxes and plates

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was interested in the subaru that I found quoted on the internet for 10k when I came in to see the car it was parked far in the back. At no point did anyone tell me the car had not been checked by their garage. I test drove car. Came back later that afternoon with a friend. Car was parked out front. The fiance guy raised the price to 12,500 without even telling me . I brought this up he made a call and the price was dropped to 10,500 still not what was quoted on line. He had paperwork flying allover the place rushing me around. It was saturday night and after 5PM. They said they were getting the car ready for me. Little did I know that the car had never been through their garage before I decided to buy it. They avoided telling me that. I confronted the manager and asked him why would they sell me a car and not tell me it hadn't been checked out by thier garage? I got 2 different stories. He says it was checked, but the girl in the service dept said it was not checked and she didn't know how it got parked up front. I've brought the car back 2xs since and its only been 4 days. I am worried that their are concerns that I did not have a fair advantage, they did not reveal the truth . They should of told me to come back on tuesday so they had a chance to check the car out. I have a bad taste for that dealership and do not want to step foot in their again. I came back and wanted to cancel the deal for these reasons and he refused. I wanetd my old car back and go somewhere else. They are LIARS!Desired Settlement: Due to the mistrust that built after knowing they sold me a car without even telling me that it hadnt been checked out yet was wrong!I wanted to cancel the entire transaction, and I asked several times. Because I traded in my old car I would of gladly taken it back but they were not willing to work that out with me. The General Manager admitted that the car had not been checked. It did not even have a second key. They never told me, and the service dept leaves at 5pm I did not get their till 530...how was my car checked out by the garage if no one was their? THeir are still issues with ABS, ATOil lights and transmission noise. THey also never showed me the carfax report after asking for it, till the very last second. SLick and devious. They should be up front and honest . I just want the whole thing cancelled they can take the car back

Business

Response:

Our goal at Honda Universe is 100% satisfaction. The vehicle was not sold as a certified pre-owned vehicle and when the customer returned to the dealership regarding the vehicle issues we addressed all of the concerns. The customer then returned again and at the time was offered another vehicle which the customer declined.[redacted]General Sales Manager

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Honda Universe misrepresented every aspect of the sale (history, price, financing etc.) of the car. At this point of so much uncertainty doing business with them would be an infliction of even more distress.

Regards,

Business

Response:

We have reversed the deal, and customer returned the car.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Yes, they did say they would reverse the deal/take the car back, however;I am still awaiting a check from Honda Universe for the value of my trade in. They did in fact make me drive their car back to them (as a "return"), and I was lead to believe that I would get my trade in back as well, however when I arrived to the Honda dealership with their car to return it the General Manager did not have my trade-in on the lot (that it was gone) and he told me I would receive a check for the value of my trade in. The trade in value of 500.00 is what Honda Universe offered me, and it is what I should be receiving in the mail. Again I have not received the value of my trade in that they still have.

Regards,

Business

Response:

Honda Universe has been working with the customer. Once the vehicle was returned to the dealership the deal was reversed. The customers original trade-in is no longer in our inventory and therefore could not be returned. A check for $500, the original trade-in valued has been processed and mailed to the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have not yet received the $500.00 check for the value of my trade in, as per promised by Honda Universe.

Regards,

Business

Response:

The $500.00 check was personally hand delivered to the customer.Regards,[redacted]

Review: I located a 2011 Honda Pilot online at HU located an hour from my home but in top condition and low mileage. I went down to see it alone first then next with my husband. We were there and pressured like all dealerships to strike a deal on the spot. There were a few paint chips on the outside but the interior was perfect. There was not one visible scratch or blemish. We bought the car under the impression that the car was well taken care of, one owner, no accidents, clean bill of health. The next day the paint began peeling from interior panels. We thought it was defective paint but it wasn't. Every panel and even the leather of drivers seat was sprayed with a goopy adhesive spray. It would scratch white if you brushed lightly and was a different color than the actual panels. I called American Honda who said I have attempt resolve issue with Honda Universe first. So, I had to bring it back to HU. [redacted] the manager told me its standard procedure to spray down entire interiors, and [redacted], Manager of service said he will see what he can do to repair the botched job and the owner of detail place hired was going to fix it himself bc it was so bad. I picked it up Saturday. The car was WORSE in most areas because the doors now were sprayed with a gray paint that had two swirls tones of color in them. There is overspray everywhere gray on Wh/Black. There are scratches , slits and a bald spot that wasn't there before and spray on the windows. The driver seat is painted and peeling and two different colors.Chris told us he replaced the trunk panel and some panels that were so bad with used parts from another vehicle.There are what looks like two bleach spots on panels in the trunk area. There are still white scratches from original-defective spraying. And, the bottom of one of the shelves in dash area was REMOVED. Not to mention drivers door looks like they spilled a chemical on it with dirt looking swirls on it ands in shelf( the cushion has turned yellow). I am disgusted!Desired Settlement: I bought this expensive car with Certified Used Honda dealer. It had less than 33,000 miles and was within warrantee. I should not have 2nd rate paint peeling, and now not matching and over sprayed paint on doors, body of car and windows. from the original Honda parts. Some panels look like paint is caked on them. We were swindled and sold an inferior product that was concealed then further damaged by your workers that you hired. This was hidden from us when we signed paperwork. This is fraud. Your repair job damaged the car worse and possibly purposefully put extra cuts and scratches. I want my money back or ALL panels replaced like the trunk panel. Obviously all the messy splattered paint on buttons, windows in inner door and door hinges/ foam removed.

If you can't correct the problem, I want a refund of my trade in and money down. You can have your painted messed up Pilot back! I will bring my business elsewhere. Also, other Honda dealer confirmed unethical concealment .

Business

Response:

Please have the customer schedule an appointment to bring the vehicle to the dealership and rectify the situation with our Service Department.

Our goal at Honda Universe is 100% customer satisfaction!