Response received via fax to Revdex.com, including copy of Repair Order Invoice -- scan is attached; text of letter reads as follows: "RE: Revdex.com Complaint ID: [redacted] On 5-25-2016, the customer came in, to have his fork seals replaced. When the bike came in, the forks were visibly bent. We removed...
and took apart, both bent forks. We replaced one inner fork and straighten one fork. We replaced the fork seals and oil. We test drove the bike, after all the reinstallation and replacement work was complete. The scope of this repair order, was limited to the forks, fork seals, and oil. The customer picked up the bike on 6-28-2016. On 6-29-2016, he called and said he has an oil leak in the motor, and two bolts were missing from the oil pump cover, He blames us for the oil leak and the missing bolts, however, this makes no sense, since, as previously state: the scope of this repair order, was limited to the forks, seals, and oil. As a result, we did not touch the oil pump cover. After I (Thomas [redacted]), spent approximately 20 minutes, discussing the issue with the customer, I attempted to help resolve the issue (taking into consideration, the customer had just spent approximately $600.00 at our shop) by offering to give him a couple for bolts and some oil. However, he rejected my offer. At that point, it was, the customer who got defensive and started making court threats. I merely responded to the threat, keeping in mind, the scope of this repair order, was limited to the forks, fork seals, and oil. As a result, we did not touch the oil pump cover. A Fact, clearly documented, in the repair order. Sincerely, Thomas J [redacted]Vice President"
Response received via fax to Revdex.com -- scan is attached; text of letter reads as follows: RE: Revdex.com Complaint ID: [redacted]I tried calling the customer in August with a resolution, however, he apparently, never received the message. Earlier today, I called him with the following resolution: I bought...
him two fender flares, I refunded his battery, and I gave him store credit, in the amount of $160.00, for the fender he purchased, online. The customer has agreed to accept this resolution.Sincerely,Thomas J. [redacted]Vice-President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have been doing business with Honda West for over 14 years and they have always been great to work with. No complaints with them. Linda H.
I have been doing business with Honda West for over 14 years and they have always been great to work with. No complaints with them.
Linda H.
Response received via fax to Revdex.com, including copy of Repair Order Invoice -- scan is attached; text of letter reads as follows: "RE: Revdex.com Complaint ID: [redacted] On 5-25-2016, the customer came in, to have his fork seals replaced. When the bike came in, the forks were visibly bent. We removed...
and took apart, both bent forks. We replaced one inner fork and straighten one fork. We replaced the fork seals and oil. We test drove the bike, after all the reinstallation and replacement work was complete. The scope of this repair order, was limited to the forks, fork seals, and oil. The customer picked up the bike on 6-28-2016. On 6-29-2016, he called and said he has an oil leak in the motor, and two bolts were missing from the oil pump cover, He blames us for the oil leak and the missing bolts, however, this makes no sense, since, as previously state: the scope of this repair order, was limited to the forks, seals, and oil. As a result, we did not touch the oil pump cover. After I (Thomas [redacted]), spent approximately 20 minutes, discussing the issue with the customer, I attempted to help resolve the issue (taking into consideration, the customer had just spent approximately $600.00 at our shop) by offering to give him a couple for bolts and some oil. However, he rejected my offer. At that point, it was, the customer who got defensive and started making court threats. I merely responded to the threat, keeping in mind, the scope of this repair order, was limited to the forks, fork seals, and oil. As a result, we did not touch the oil pump cover. A Fact, clearly documented, in the repair order. Sincerely, Thomas J [redacted]Vice President"
Response received via fax to Revdex.com -- scan is attached; text of letter reads as follows: RE: Revdex.com Complaint ID: [redacted]I tried calling the customer in August with a resolution, however, he apparently, never received the message. Earlier today, I called him with the following resolution: I bought...
him two fender flares, I refunded his battery, and I gave him store credit, in the amount of $160.00, for the fender he purchased, online. The customer has agreed to accept this resolution.Sincerely,Thomas J. [redacted]Vice-President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.