Hondru Chrysler Dodge Jeep RAM of Elizabethtown

--------- Forwarded message ----------From:? Jason H [redacted] Date: Wed, Oct 21, at 9:AMSubject: complaint # [redacted] Vehicle has been repaired and we have confirmed owner is satisfied.? Thank you for your help.--? Jason H***President

THIS COMPLAINT WAS INVESTIGATED BY INTERVIEWING SEVERAL EMPLOYEES INVOLVED WITH THIS VEHICLETHE DAMAGE TO THEIR REAR BUMPER IS OLD DAMAGE THAT WAS OBVIOUSLY THERE FOR QUITE SOME TIME.IT IS INDICATIVE OF SOMEONE TRYING TO BACK UP TO A TRAILER,AND HITTING THE BUMPER WITH THE FRONT OF THE TRAILER COUPLER,OR POSSIBLY A BIKE RACK WAS ON THIS VEHICLE AT SOME TIME THAT WAS HITTING THE BUMPER ABOVE THE HITCH RECEIVER.WE WASHED THIS VEHICLE AS A COURTESY TO THE CUSTOMER.NOT UNTIL IT WAS WASHED DID THE CUSTOMER NOTICE THE BUMPER DAMAGE.WE HAVE SEVERAL PICTURES OF THE DAMAGE IN QUESTIONOUR SERVICE MANAGER OFFERED TO GIVE THEM A INTERIOR STEP PLATE THAT THEY CLAIMED WAS SCRATCHED,SINCE THEY HAD SPENT OVER $IN SERVICE,AS A GOOD WILL GESTURE....NOT AN ADMISSION OF ANY GUILTTHE CUSTOMER WAS SWEARING AT OUR GAL WHO PICKED UP THEIR INCOMING CALL.ALSO THE CUSTOMER WAS SWEARING AT OUR SERVICE REPRESENTATIVE ONCE THEY WERE ABLE TO SPEAK TO HIM.HE REQUESTED THEY SPEAK WITHOUT SWEARING,AND HUNG UPTHE CUSTOMER DID CALL BACK,AND SPOKE IN A CIVIL TONETHE CUSTOMER DID STOP IN WITH A MALE FRIEND WHO BECAME VERY BELLIGERENT,SWEARING,AND DEMANDING THE SERVICE MANAGER COME OUTSIDE...TRYING TO PICK A FIGHTTHEY WERE ASKED TO LEAVEOUR STAFF HAS BEEN AS COURTEOUS AS POSSIBLE ,WHILE ENDURING THREATS FROM THE MALE PERSON INVOLVEDMY POSITION IS AS FOLLOWS: # WE DID NOT DAMAGE THEIR REAR BUMPER.IT IS PREVIOUS DAMAGEWE HAVE NO INTENTION OF REPAIRING IT,OR GIVING THEM ANY MONEY TOWARDS ANY REPAIR THEY MAY WANT TO DO# WE WILL NOT TOLERATE THIS TYPE OF BEHAVIOR AT THE DEALERSHIP.ANY FURTHER THREATS BY THESE INDIVIDUALS WILL BE DEALT WITH BY CALLING THE POLICEAT THIS POINT,I DO NOT WANT THESE FOLKS TO ENTER OUR FACILITY AGAIN# THE MECHANICAL WORK WE HAVE PERFORMED IS WARRANTIED BY US,AS LONG AS THEY DO NOT INTENTIONALLY ABUSE THE VEHICLEIF YOU HAVE ANY FURTHER QUESTIONS,PLEASE RESPOND TO EMAIL ONLY

My issue with Hondru - Elizabethtown has been resolved[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I purchased the *** on march 23,and at the time the vehicle wasn"t inspected or ready to leave there lot so I had to return to Hondru *** to pick up the *** on March 24,2015 I contacted the saleman Doug W*** I never at one time heard from the sales manager kevin,and Also the Extended service warranty for I didn't receive I received a check for 1,for the extended service warranty Then on March30,I contacted Doug W*** about the *** that I wasnt happy with the *** he said they were very busy with the end of the month,and for me to call him back after pm,not once did he mention I would here from a Kevin or a Tim,So on April1,I returned the *** and got my *** *** and not a dime of $8,cash I put down towards the purchase of the *** and on April 15,I heard from Tim M*** on why I contacted the Revdex.com,and he said that it was a couple hundred dollars for the transfer of both vehicles so I said okay you still have $7,of my cash money,and they didn't mark the *** up the purchased price on the *** was $12,they gave it back to me for $9,500.00,I have never talked to anyone in Hondru dealership (meaning Kevin,Tim.no one explain to me that the value of *** once return with less the miles put on *** and never was there stated or there a sign saying after days we will not let you return a vehiclei have since received registration card for ***I have talk to Mr.Tim M*** three times Aprilsince I wrote to you's one because he called me because I contacted Revdex.com,and then I contacted him after my attorney advised me to to give him a chance to resolve this matter withone the *** be return to me since its hasn't been that long that its still tagged and titled in my name in state of Pa,Second option was to return my cash minus the couple hundred for transfer,taxes,etc.So Mr.Tim M*** said he would talk to his boss,and he returned my call with a price of $and my attorney said noway,so my attorney is taking the necessary and proper steps to hopefully get my money back for me

--------- Forwarded message ----------From: Jason H***Date: Wed, Oct 21, at 9:AMSubject: complaint #***
*** ***Vehicle has been repaired and we have confirmed owner is satisfied. Thank you for your help.-- Jason H***President

MRS *** PURCHASED THE ***,TRADING IN HER *** *** ON MARCH 23,2015.HER TRADE IN VALUE WAS $OFF OFF A DISCOUNTED PRICE OF $HER PURCHASE ALSO INCLUDED A EXTENDED SERVICE CONTRACT AT $DAYS LATER( MARCH
31,20150) MRS *** RETURNED WITH THE *** SAYING SHE DID NOT WANT IT,AND WANTED HER *** BACKAT THIS TIME THE MANAGER INFORMED HER THAT ALL FINANCE CONTRACTS,AND STATE PAPER WORK HAD BEEN TRANSMITTED,AND THE CONTRACT FUNDEDWE DO NOT HAVE A RETURN VEHICLE POLICY,ESPECIALLY AFTER DAYS OF USING THE VEHICLEWE OFFERED TO TRADE IN THE *** ON THE *** THAT SHE HAD TRADEDWE ALSO CREDITED HER A FULL REFUND OF THE $EXTENDED SERVICE CONTRACT SHE HAD PURCHASEDON THE REPURCHASE OF HER OLD *** WE SOLD IT BACK TO HER FOR THE SAME AMOUNT WE HAD GIVEN HER FOR IT($9000) PLUS A $HANDLING FEEHOWEVER WE ALLOWED HER $WHOLESALE FOR HER ***.WE DO NOT REFUND THE RETAIL PRICE OTHER NON REFUNDABLE EXPENSES ASSOCIATED WITH THESE TWO DEALS ARE STATE TAX,LICENSING,TITLE,DOCUMENTATION FEES,MINIMAL INTEREST PAYABLE TO THE BANK, ALL TOTALING JUST OVER $WE HAD NOT HEARD FROM HER SINCE SHE REPURCHASED HER *** .THE FIRST NOTIFICATION ON THIS SITUATION WAS FROM THIS BB COMPLAINTOUR GENERAL MANAGER,MR TIM M***,CONTACTED HER TODAY,AND REVIEWED ALL THE NUMBERS ON EACH DEAL TO CONFIRM THAT THE MATH IS CORRECTTHE BASIS OF MRS ***'S COMPLAINT IS THAT SHE WANTS ALL HER MONEY RETURNED WITH OUT REGARD TO THE VALUE OF HER *** RETURN AND THE FEES INVOLVEDWE DON'T ADVERTISE THAT YOU MAY RETURN VEHICLES,AND THIS WAS MADE CLEAR TO HER WHEN SHE FIRST RETURNED,AND AGAIN BY MR M***SHE WAS UNDER NO OBLIGATION TO TRADE THE *** BACK IN WITH USSHE NEGOTIATED THE *** REPURCHASE.WE DID NOT MARK IT UP,OTHER THAN THE $RETURN HANDLING FEEIF SHE WANTED RETAIL FOR HER *** SHE COULD HAVE ADVERTISED IT FOR SALEWE ALLOWED MORE FOR HER *** THAN WE ORIGINALLY OWNED IT FOR IN AN EFFORT TO HELP MINIMIZE HER EXPENSEI FEEL THAT IN LIGHT OF THE ABOVE EXPLANATION,AND THE EXPENSES INVOLVED,SHE HAS BEEN TREATED FAIRLY,AND RECEIVED ALL FUNDS DUE TO HERSHOULD YOU LIKE TO SEE THE TWO VEHICLE PURCHASE ORDERS,AND ANY OTHER PAPER WORK INVOLVED,MRS *** HAS COPIES,OR WE CAN PROVIDE COPIES IF YOU FEEL YOU WILL UNDERSTAND THEM

Here at Hondru Chrysler Jeep Ram we value our customers and strive to conduct our business with the utmost fairness and respect for our customers and their opinions of us*** *** brought his Jeep *** to our store for a state inspection, where we found items that are considered
by the state to be legally unsafe and thus resulted in his vehicle failing the inspectionSome problems include, but are not limited to, pitted rotors, cracked exhaust manifold, and rust holes in the frame. Regardless if a vehicle passes inspection or not, there is a standard charge for the time the technician spends evaluating the vehicleI believe the fee for the diagnostic evaluation of *** ***'s Jeep was fair for the services that were provided. We wish *** *** the best in the future and hope he will understand our position on this situation with his Jeep. Sincerely, Tim M*** General Manager Hondru Chrysler Jeep Dodge Ram

--------- Forwarded message ----------From: Jason H***Date: Wed, Oct 21, at 9:AMSubject: complaint #***
*** ***Vehicle has been repaired and we have confirmed owner is satisfied. Thank you for your help.-- Jason H***President

Mr M*** explained in detail that she did receive the credit for her extended service contractShe also received plus offer to send another restocking fee backShe doesn't seem to understand the figures even after Mr M*** reviewed them with her.
She is not entitled to a full refund on the *** under any regulation.
If her attorney wants to contact us that is fineWe can discuss with him

Vehicle issues are intermittent and we are working with manufacturer to diagnose/repair issue? Customer request for vehicle exchange or refund is premature at this point but may be a possibility in the future? We are currently trying to repair issue

? Here at Hondru Chrysler Jeep Ram we value our customers and strive to conduct our business with the utmost fairness and respect for our customers and their opinions of us*** *** brought his Jeep *** to our store for a state inspection, where we found items that are considered
by the state to be legally unsafe and thus resulted in his vehicle failing the inspectionSome problems include, but are not limited to, pitted rotors, cracked exhaust manifold, and rust holes in the frame.? Regardless if a vehicle passes inspection or not, there is a standard charge for the time the technician spends evaluating the vehicleI believe the fee for the diagnostic evaluation of *** ***'s Jeep was fair for the services that were provided.? We wish *** *** the best in the future and hope he will understand our position on this situation with his Jeep.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely,? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Tim M***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? General Manager? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Hondru Chrysler Jeep Dodge Ram

I never showed up with my male friend who wanted to "pick a fight" I was sworn at by Dave by the use of the word [redacted]. I was also told I could be put on hold and not sure on hold by numerous people. And I was told they would submit this to an insurance company and was never.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Vehicle issues are intermittent and we are working with manufacturer to diagnose/repair issue.  Customer request for vehicle exchange or refund is premature at this point but may be a possibility in the future.  We are currently trying to repair issue.

To Whom It May Concern, Our Sales Manager, Kevin T[redacted], contacted the [redacted]’s yesterday (Sept. 18, 2017) after receiving a voice mail concerning the reimbursement check.  Mr. [redacted] picked up his reimbursement check number [redacted], dated 9/18/17 in the amount of $172.78 this morning,...

September 19, 2017.We apologize for the oversight and delay in the reimbursement.Sincerely,Tim M[redacted]General Manager

My issue with Hondru - Elizabethtown has been resolved.[redacted]

THIS COMPLAINT WAS INVESTIGATED BY INTERVIEWING SEVERAL EMPLOYEES INVOLVED WITH THIS VEHICLE.
THE DAMAGE TO THEIR REAR BUMPER IS OLD DAMAGE THAT WAS OBVIOUSLY THERE FOR QUITE SOME TIME.IT IS INDICATIVE OF SOMEONE TRYING TO BACK UP TO A TRAILER,AND HITTING THE BUMPER WITH THE FRONT...

OF THE TRAILER COUPLER,OR POSSIBLY A BIKE RACK WAS ON THIS VEHICLE AT SOME TIME THAT WAS HITTING THE BUMPER ABOVE THE HITCH RECEIVER.WE WASHED THIS VEHICLE AS A COURTESY TO THE CUSTOMER.NOT UNTIL IT WAS WASHED DID THE CUSTOMER NOTICE THE BUMPER DAMAGE.WE HAVE SEVERAL PICTURES OF THE DAMAGE IN QUESTION.
OUR SERVICE MANAGER OFFERED TO GIVE THEM A INTERIOR STEP PLATE THAT THEY CLAIMED WAS SCRATCHED,SINCE THEY HAD SPENT OVER $4000 IN SERVICE,AS A GOOD WILL GESTURE....NOT AN ADMISSION OF ANY GUILT.
THE CUSTOMER WAS SWEARING AT OUR GAL WHO PICKED UP THEIR INCOMING CALL.ALSO THE CUSTOMER WAS SWEARING AT OUR SERVICE REPRESENTATIVE ONCE THEY WERE ABLE TO SPEAK TO HIM.HE REQUESTED THEY SPEAK WITHOUT SWEARING,AND HUNG UP.
THE CUSTOMER DID CALL BACK,AND SPOKE IN A CIVIL TONE.
THE CUSTOMER DID STOP IN WITH A MALE FRIEND WHO BECAME VERY BELLIGERENT,SWEARING,AND DEMANDING THE SERVICE MANAGER COME OUTSIDE...TRYING TO PICK A FIGHT.
THEY WERE ASKED TO LEAVE.
OUR STAFF HAS BEEN AS COURTEOUS AS POSSIBLE ,WHILE ENDURING THREATS FROM THE MALE PERSON INVOLVED.
MY POSITION IS AS FOLLOWS:
#1   WE DID NOT DAMAGE THEIR REAR BUMPER.IT IS PREVIOUS DAMAGE.
WE HAVE NO INTENTION OF REPAIRING IT,OR GIVING THEM ANY MONEY TOWARDS ANY REPAIR THEY MAY WANT TO DO.
#2  WE WILL NOT TOLERATE THIS TYPE OF BEHAVIOR AT THE DEALERSHIP.ANY FURTHER THREATS BY THESE INDIVIDUALS WILL BE DEALT WITH BY CALLING THE POLICE.
AT THIS POINT,I DO NOT WANT THESE FOLKS TO ENTER OUR FACILITY AGAIN.
#3  THE MECHANICAL WORK WE HAVE PERFORMED IS WARRANTIED BY US,AS LONG AS THEY DO NOT INTENTIONALLY ABUSE THE VEHICLE.
IF YOU HAVE ANY FURTHER QUESTIONS,PLEASE RESPOND TO EMAIL ONLY.