Honest-1 Auto Care

In the process of trying to satisfy this customer’s complaints, [redacted] disputed his credit card charge in the amount of $1,without allowing us to fix our mistakesWe made every effort to fix his rims and put on the correct tires, but the customer said he did not trust usUnfortunately, we cannot refund any money until the case of his credit card dispute has been settledAmerican Express has days to decide on this caseShould we settle at $before the case is closed and the original dispute of $1,is also refunded to the customer, credit card fraud has occurredWe have explained this several times to the customer via phone and his YELP reviewWe are confident that before the customer disputed his credit card charge, we made every attempt to rectify any mistakesThe customer, however, chose not to allow us to fix or refund his productThough it is impossible to prove, I, ***, never yelled at the customer and spoke very clearly and calmlyAgain, our hands are tied in regards to a settlement until the credit card dispute has been closedI have attached the dispute information with our merchant services including a detailed description of events as well as text message evidencese fee tact us with any further questions or concerns To whom it may concern, On July 15" we spoke with Mr [redacted] on the phone about tires that he was looking to have put on his car, Before coming into Honest-Auto Care, the customer had on the front of his BMW a tire size of 245/40/and on the back a tire size of 275/40/He had informed us that he had done a bit of research on Continental DWS Tires and wanted to change the tire sizes with us to 245/45/on the front and 275/45/on the backHe had his appointment scheduled for Monday July 20" at 10:amThe morning of July 20" we put on (2) 245/45/tires and (2) 275/45/tiresDuring his visit the customer stated that we had scratched his wheelsBefore leaving and cashing out we told the customer that we would be more than happy to have the wheels repaired and would set up and appointment with a wheel repair technicianThe customer agreed to the repair at no cost to him and paid for the servicesA few hours later the customer called us and said that we put on the wrong tire sizesWe informed the customer that we would gladly take the tires back and put on the tire size he wanted at the same time that we were fixing the wheelsWe had an appointment set up for July 29"During the phone conversations, Honest-and [redacted] agreed that he would not drive the vehicle so that we can return the tires to our vendor in good conditionIt is our understanding that the customer spends a lot of time out of townWe called the customer and asked that he send us pictures of the wheels to give to our wheel repair technicianThese pictures would allow us to get a time frame on how long the repair would takeAt this point, the customersent us all pertinent pictures and informed us that he was considering disputing the charges before we had a chance to rectify any mistake or offer a refund with the return of our productThrough text messages, we told the customer that we would give him a ride to any destination that he needed while we were fixing his wheels, The customer then proceeded to let us know that he decided to dispute the charges without letting us rectify anythingHe said in his text message he wanted to have BMW take care of itThe customer claims in their dispute that we were not cooperative, however, we made every intention to be cooperativer Attached please find in date order documentation of the events that occursFirst is the original estimate/authorization that we created and notes from our service advisor that states the day and time we spoke with the customer to order the tiresThe second document is the signed invoice and sales receipt for the customer as well as the customers contact informationLastly, are the text messages that were exchanged between [redacted] (owner/general manager) and Mr [redacted] ***As you can see, not only did the customer pay for and approve of the work that was performed, we also have proof that we made every effort to both fix and/or try to have the product returned to us so we can offer a refundWe were not given the opportunity before the customer made this disputeWith all this documentation, should the $1,be taken from our account, we are prepared to take the matter to small claims courtIf you have any further questions or concerns, please feel free to contact us at [redacted] or to imchrideðhonest-1.comThank you for your time, [redacted] Office Manager

RevDex.com4747 Viewridge Ave# 200San Diego, CA 92123-1688RE: ID [redacted] -Honest-1 Auto CareATIN: [redacted] Via US Postal ServiceVia FAX # [redacted] In response to the complaint referenced above, Honest-1 Auto Care is confident... that we haveattempted to resolve the issue with the customer. On January 30, 2015 the customer brought his 2004Mazda Tribute in for an oil change. Honest-1 Auto Care offers a free comprehensive vehicle inspectionwith every vehicle, and the customer authorized us to do so. At the time of the inspection, ourtechnician noticed an oil leak and recommended an engine cleaning as indicated on our comprehensivevehicle inspection sheet attached. The customer was informed of this. EPA laws do not allow us to cleanengines. We referred him to our vendor, Dr. Detail. On February 3, 2015, the customer returnedbecause he said he had oil in his parking spot. We took the car in and inspected our oil change. Weshowed the customer that his oil filter and oil plug were clean indicating that the leak was not related tohis recent oil change and was pre-existing. We told the customer that we would gladly check out wherethe oil was coming from, but he must have the engine cleaned as we indicated in both visits. We alsoreplied to him on YELP with the same information.Again, we do not believe the oil leak is related to his oil change and was pre-existing. We would behappy to check out the leak, but there is just too much oil on the engine to determine where it is comingfrom. We have attempted several times to resolve this with the customer.On a side note, your letter was dated February 5, 2015 and indicated we had to respond in 14 days.Please note we received this on February 13 as it was post-marked February 12. It is our intentionrespond to correspondence promptly. [redacted]

Below please find our response to the complaint above:
" margin: 0px"> At the time of the customer’s first service our computers detected a code which indicated the Auto-theft relay needed to be replacedAfter a few days, the customer returned with the same problemOur computers now detected a different code that indicated the body control module needed to be replacedThe customer asked us to do this for free, but per Cadillac that part was on a national backorder, therefore we were unable to fix the problem then After months, the customer found resolution at another dealerWe are pleased a resolution to the problem was found
The customer left reviews on Yelp and on our websiteThese are run by third party companies do not constitute contacting usThe customer never called or emailed usWe are pleased to say that we have reached out to the customer to resolve the dissatisfaction
*** ***
Vice President/Secretary
Honest-Auto Care
Baker StCosta Mesa, CA Ph: 714-545-

Customer was contacted on Friday, Decby telephone and asked to call us in regards to her brakes issue As of today we have not received an answer, but customer may be out of town for the holidaysThe brakes themselves are under warranty, and we are more than happy to completely replace
brakes with NEW parts at no charge to herCustomer just needs to contact us for an appointment so that we may take care of her

Below please find our response to the complaint above:  At the time of the customer’s  first service our computers detected a code which indicated the Auto-theft relay needed to be replaced. After a few days, the customer returned with the same problem. Our computers now detected a...

different code that indicated  the body control module needed to be replaced. The customer asked us to do this for free, but per Cadillac that part was on a national backorder, therefore we were unable to fix the problem then.  After 6 months, the customer found resolution at another dealer. We are pleased  a resolution to the problem was found. The customer left  reviews on Yelp and  on our website. These are run by third party companies do not constitute contacting us. The customer never called or emailed us. We are pleased to say that we have reached out to the  customer to resolve the dissatisfaction.  [redacted]Vice President/SecretaryHonest-1 Auto Care845 Baker St. Costa Mesa, CA 92626Ph: 714-545-2544

In the process of trying to satisfy this customer’s complaints, [redacted] disputed his...

credit card charge in the amount of $1,130.64 without allowing us to fix our mistakes. We made every effort to fix his rims and put on the correct tires, but the customer said he did not trust us.
Unfortunately, we cannot refund any money until the case of his credit card dispute has been settled. American Express has 180 days to decide on this case. Should we settle at $600 before the case is closed and the original dispute of $1,130.64 is also refunded to the customer, credit card fraud has occurred. We have explained this several times to the customer via phone and his YELP review.
We are confident that before the customer disputed his credit card charge, we made every attempt to rectify any mistakes. The customer, however, chose not to allow us to fix or refund his product. Though it is impossible to prove, I, [redacted], never yelled at the customer and spoke very clearly and calmly. Again, our hands are tied in regards to a settlement until the credit card dispute has been closed.
I have attached the dispute information with our merchant services including a detailed description of events as well as text message evidence.
se fee tact us with any further questions or concerns.
 
 
To whom it may concern,
On July 15" we spoke with Mr. [redacted] on the phone about tires that he was looking to have put on his car, Before coming into Honest-1 Auto Care, the customer had on the front of his BMW a tire size of 245/40/19 and on the back a tire size of 275/40/19. He had informed us that he had done a bit of research on Continental DWS Tires and wanted to change the tire sizes with us to 245/45/19 on the front and 275/45/19 on the back. He had his appointment scheduled for Monday July 20" at 10:00 am.
The morning of July 20" we put on (2) 245/45/19 tires and (2) 275/45/19 tires. During his visit the customer stated that we had scratched his wheels. Before leaving and cashing out we told the customer that we would be more than happy to have the wheels repaired and would set up and appointment with a wheel repair technician. The customer agreed to the repair at no cost to him and paid for the services. A few hours later the customer called us and said that we put on the wrong tire sizes. We informed the customer that we would gladly take the tires back and put on the tire size he wanted at the same time that we were fixing the wheels. We had an appointment set up for July 29". During the phone conversations, Honest-1 and [redacted] agreed that he would not drive the vehicle so that we can return the tires to our vendor in good condition. It is our understanding that the customer spends a lot of time out of town.
We called the customer and asked that he send us pictures of the wheels to give to our wheel repair technician. These pictures would allow us to get a time frame on how long the repair would take. At this point, the customersent us all pertinent pictures and informed us that he was considering disputing the charges before we had a chance to rectify any mistake or offer a refund with the return of our product. Through text messages, we told the customer that we would give him a ride to any destination that he needed while we were fixing his wheels,
The customer then proceeded to let us know that he decided to dispute the charges without letting us rectify anything. He said in his text message he wanted to have BMW take care of it. The customer claims in their dispute that we were not cooperative, however, we made every intention to be cooperative. r
Attached please find in date order documentation of the events that occurs. First is the original estimate/authorization that we created and notes from our service advisor that states the day and time we spoke with the customer to order the tires. The second document is the signed invoice and sales receipt for the customer as well as the customers contact information. Lastly, are the text messages that were exchanged between [redacted] (owner/general manager) and Mr. [redacted].
As you can see, not only did the customer pay for and approve of the work that was performed, we also have proof that we made every effort to both fix and/or try to have the product returned to us so we can offer a refund. We were not given the opportunity before the customer made this dispute. With all this documentation, should the $1,130.64 be taken from our account, we are prepared to take the matter to small claims court.
If you have any further questions or concerns, please feel free to contact us at [redacted] or
to imchrideðhonest-1.com.
Thank you for your time,
[redacted] Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Document provided by the vendor clearly states that at the time of service ENGINE OIL LEVEL was marked as OK (left column, row #9)and there was no indication of any serious leak. As I mentioned earlier, right after the service performed by Honest-1 I noticed big, fresh oil stains in my parking space. I had no oil stains in my parking space prior to that service.
Regards,
[redacted]

Ms. [redacted] came into the shop for some work on January 21 of this year. Her vehicle was in the sunset period with regards to its warranty.  My shop is a warranty service provider for the dealership she purchased the vehicle from. Her convertor was the cause of a check engine light that would...

have prevented her from obtaining the annual state inspection. When we submitted the work order to the warranty administrator, we learned the plan she had would not cover replacement of the converter. I share this to point out that as a warranty service provider, the labor rate and part pricing is set. Due to volume, these rates are at a significant discount to my normal retail pricing. After attempting to obtain an exemption several times on Ms. [redacted] behalf, given she would not pass a state inspection, I decided to pass along the service contract pricing to help her out. Normal retail pricing for that job is over $700. She agreed to pay $364 when she made the appointment for May the 12th. She had a choice on who she selected to service her vehicle and she chose my facility. The only way I was able to begin to cover my expenses on that repair was to return the convertor core to my supplier for a credit. That is why we could not return the convertor to Ms. [redacted]. Had she paid normal retail pricing, we could have considered her request.

Revdex.com4747 Viewridge Ave# 200San Diego, CA 92123-1688RE: ID [redacted]-Honest-1 Auto CareATIN: [redacted]Via US Postal ServiceVia FAX #[redacted]In response to the complaint referenced above, Honest-1 Auto Care is confident...

that we haveattempted to resolve the issue with the customer. On January 30, 2015 the customer brought his 2004Mazda Tribute in for an oil change. Honest-1 Auto Care offers a free comprehensive vehicle inspectionwith every vehicle, and the customer authorized us to do so. At the time of the inspection, ourtechnician noticed an oil leak and recommended an engine cleaning as indicated on our comprehensivevehicle inspection sheet attached. The customer was informed of this. EPA laws do not allow us to cleanengines. We referred him to our vendor, Dr. Detail. On February 3, 2015, the customer returnedbecause he said he had oil in his parking spot. We took the car in and inspected our oil change. Weshowed the customer that his oil filter and oil plug were clean indicating that the leak was not related tohis recent oil change and was pre-existing. We told the customer that we would gladly check out wherethe oil was coming from, but he must have the engine cleaned as we indicated in both visits. We alsoreplied to him on YELP with the same information.Again, we do not believe the oil leak is related to his oil change and was pre-existing. We would behappy to check out the leak, but there is just too much oil on the engine to determine where it is comingfrom. We have attempted several times to resolve this with the customer.On a side note, your letter was dated February 5, 2015 and indicated we had to respond in 14 days.Please note we received this on February 13 as it was post-marked February 12. It is our intentionrespond to correspondence promptly.[redacted]

In the process of trying to satisfy this customer’s complaints, [redacted] disputed his credit card charge in the amount of $1,130.64 without allowing us to fix our mistakes. We made every effort to fix his rims and put on the correct tires, but the customer said he did not trust us.Unfortunately, we...

cannot refund any money until the case of his credit card dispute has been settled. American Express has 180 days to decide on this case. Should we settle at $600 before the case is closed and the original dispute of $1,130.64 is also refunded to the customer, credit card fraud has occurred. We have explained this several times to the customer via phone and his YELP review.We are confident that before the customer disputed his credit card charge, we made every attempt to rectify any mistakes. The customer, however, chose not to allow us to fix or refund his product. Though it is impossible to prove, I, [redacted], never yelled at the customer and spoke very clearly and calmly. Again, our hands are tied in regards to a settlement until the credit card dispute has been closed.I have attached the dispute information with our merchant services including a detailed description of events as well as text message evidence.se fee tact us with any further questions or concerns.  To whom it may concern,On July 15" we spoke with Mr. [redacted] on the phone about tires that he was looking to have put on his car, Before coming into Honest-1 Auto Care, the customer had on the front of his BMW a tire size of 245/40/19 and on the back a tire size of 275/40/19. He had informed us that he had done a bit of research on Continental DWS Tires and wanted to change the tire sizes with us to 245/45/19 on the front and 275/45/19 on the back. He had his appointment scheduled for Monday July 20" at 10:00 am.The morning of July 20" we put on (2) 245/45/19 tires and (2) 275/45/19 tires. During his visit the customer stated that we had scratched his wheels. Before leaving and cashing out we told the customer that we would be more than happy to have the wheels repaired and would set up and appointment with a wheel repair technician. The customer agreed to the repair at no cost to him and paid for the services. A few hours later the customer called us and said that we put on the wrong tire sizes. We informed the customer that we would gladly take the tires back and put on the tire size he wanted at the same time that we were fixing the wheels. We had an appointment set up for July 29". During the phone conversations, Honest-1 and [redacted] agreed that he would not drive the vehicle so that we can return the tires to our vendor in good condition. It is our understanding that the customer spends a lot of time out of town.We called the customer and asked that he send us pictures of the wheels to give to our wheel repair technician. These pictures would allow us to get a time frame on how long the repair would take. At this point, the customersent us all pertinent pictures and informed us that he was considering disputing the charges before we had a chance to rectify any mistake or offer a refund with the return of our product. Through text messages, we told the customer that we would give him a ride to any destination that he needed while we were fixing his wheels,The customer then proceeded to let us know that he decided to dispute the charges without letting us rectify anything. He said in his text message he wanted to have BMW take care of it. The customer claims in their dispute that we were not cooperative, however, we made every intention to be cooperative. rAttached please find in date order documentation of the events that occurs. First is the original estimate/authorization that we created and notes from our service advisor that states the day and time we spoke with the customer to order the tires. The second document is the signed invoice and sales receipt for the customer as well as the customers contact information. Lastly, are the text messages that were exchanged between [redacted] (owner/general manager) and Mr. [redacted].As you can see, not only did the customer pay for and approve of the work that was performed, we also have proof that we made every effort to both fix and/or try to have the product returned to us so we can offer a refund. We were not given the opportunity before the customer made this dispute. With all this documentation, should the $1,130.64 be taken from our account, we are prepared to take the matter to small claims court.If you have any further questions or concerns, please feel free to contact us at [redacted] orto imchrideðhonest-1.com.Thank you for your time,[redacted] Office Manager

I took my vehicle in to have Honest 1 Auto care look at the air conditioning. Upon examining the unit they said the compressor was shot and the entire system needed to be replaced to the tune of $1400.00. I took it to another mechanic and he SHOWED me that the compressor was working just fine, that the issue was the blend door actuator, a much less expensive part and replacement procedure.

I went here to find out what the new noise was on my car. They told me with no uncertainty that it was my front struts and quoted me at $980 to repair. I went online to see what I could get those parts for and the highest they went for was $300 for the pair. I also youtubed how to replace struts and the guy online was able to do one in 6 minutes. With parts and labor of $100 an hour I figure these guys are not only making at least $200 an hour but when I got a second opinion from someone I actually trust, it turns out it wasn't the struts at all. It was the sway bar bearings & links. I would NEVER step foot in this place. They lie and overpriced crooks.

Review: I brought in my 2004 Mazda Tribute for an oil change on January 30th. Four days later on February 3rd I noticed big oil stain in my parking spot. I've been using this parking spot for the past year and a half and it was dry until now. I added two quarts of oil just to be safe since I didn't know how much oil already leaked.I drove back to Honest-1 the next morning, February 4th. Technician said that after adding those 2 quarts of oil I was one quart of oil over, which means that I already lost a quart of oil in only 4 days. They said they don't know what caused the leak. My previous oil change was 4000 miles and several months ago, and if my car was leaking oil at this rate before, I would be out of oil in approximately 20 days. Honest-1 denied their fault (intentional or not, it doesn't matter) and refused to identify the problem. The technician wanted to clean the oil soaked area to have a better look at the leak source but the owner/manager told him to stop and return my car to me.Desired Settlement: Investigate and repair the mistake/damage that cause sudden oil leak.

Business

Response:

Revdex.com4747 Viewridge Ave# 200San Diego, CA 92123-1688RE: ID [redacted]-Honest-1 Auto CareATIN: [redacted]Via US Postal ServiceVia FAX #[redacted]In response to the complaint referenced above, Honest-1 Auto Care is confident that we haveattempted to resolve the issue with the customer. On January 30, 2015 the customer brought his 2004Mazda Tribute in for an oil change. Honest-1 Auto Care offers a free comprehensive vehicle inspectionwith every vehicle, and the customer authorized us to do so. At the time of the inspection, ourtechnician noticed an oil leak and recommended an engine cleaning as indicated on our comprehensivevehicle inspection sheet attached. The customer was informed of this. EPA laws do not allow us to cleanengines. We referred him to our vendor, Dr. Detail. On February 3, 2015, the customer returnedbecause he said he had oil in his parking spot. We took the car in and inspected our oil change. Weshowed the customer that his oil filter and oil plug were clean indicating that the leak was not related tohis recent oil change and was pre-existing. We told the customer that we would gladly check out wherethe oil was coming from, but he must have the engine cleaned as we indicated in both visits. We alsoreplied to him on YELP with the same information.Again, we do not believe the oil leak is related to his oil change and was pre-existing. We would behappy to check out the leak, but there is just too much oil on the engine to determine where it is comingfrom. We have attempted several times to resolve this with the customer.On a side note, your letter was dated February 5, 2015 and indicated we had to respond in 14 days.Please note we received this on February 13 as it was post-marked February 12. It is our intentionrespond to correspondence promptly.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Document provided by the vendor clearly states that at the time of service ENGINE OIL LEVEL was marked as OK (left column, row #9)and there was no indication of any serious leak. As I mentioned earlier, right after the service performed by Honest-1 I noticed big, fresh oil stains in my parking space. I had no oil stains in my parking space prior to that service.

Regards,

Review: Came to Honest auto to have them put new tires on my car. In the process the destroyed the finish on my rims by scratching and gouging them as well as bent the plate the covers my brakes and striped the bolts to adjust the rear camber/alignment. They put the wrong tire size on my car. I had asked Brad to have my rims repaired at my shop since I do not want to go back do to not trusting them. I'm asking the Revdex.com to have them fix my rims they destroyed. The experience has been a nightmare since he yells over you when your talking. When I speak to Them all he does is scream over your voice. Impossible to talk to him.Desired Settlement: I had ask to compensate 600 dollars to fix my rims. I want them to pay BMW to have my rims fixed.

Business

Response:

In the process of trying to satisfy this customer’s complaints, [redacted] disputed his credit card charge in the amount of $1,130.64 without allowing us to fix our mistakes. We made every effort to fix his rims and put on the correct tires, but the customer said he did not trust us.Unfortunately, we cannot refund any money until the case of his credit card dispute has been settled. American Express has 180 days to decide on this case. Should we settle at $600 before the case is closed and the original dispute of $1,130.64 is also refunded to the customer, credit card fraud has occurred. We have explained this several times to the customer via phone and his YELP review.We are confident that before the customer disputed his credit card charge, we made every attempt to rectify any mistakes. The customer, however, chose not to allow us to fix or refund his product. Though it is impossible to prove, I, [redacted], never yelled at the customer and spoke very clearly and calmly. Again, our hands are tied in regards to a settlement until the credit card dispute has been closed.I have attached the dispute information with our merchant services including a detailed description of events as well as text message evidence.se fee tact us with any further questions or concerns. To whom it may concern,On July 15" we spoke with Mr. [redacted] on the phone about tires that he was looking to have put on his car, Before coming into Honest-1 Auto Care, the customer had on the front of his BMW a tire size of 245/40/19 and on the back a tire size of 275/40/19. He had informed us that he had done a bit of research on Continental DWS Tires and wanted to change the tire sizes with us to 245/45/19 on the front and 275/45/19 on the back. He had his appointment scheduled for Monday July 20" at 10:00 am.The morning of July 20" we put on (2) 245/45/19 tires and (2) 275/45/19 tires. During his visit the customer stated that we had scratched his wheels. Before leaving and cashing out we told the customer that we would be more than happy to have the wheels repaired and would set up and appointment with a wheel repair technician. The customer agreed to the repair at no cost to him and paid for the services. A few hours later the customer called us and said that we put on the wrong tire sizes. We informed the customer that we would gladly take the tires back and put on the tire size he wanted at the same time that we were fixing the wheels. We had an appointment set up for July 29". During the phone conversations, Honest-1 and [redacted] agreed that he would not drive the vehicle so that we can return the tires to our vendor in good condition. It is our understanding that the customer spends a lot of time out of town.We called the customer and asked that he send us pictures of the wheels to give to our wheel repair technician. These pictures would allow us to get a time frame on how long the repair would take. At this point, the customersent us all pertinent pictures and informed us that he was considering disputing the charges before we had a chance to rectify any mistake or offer a refund with the return of our product. Through text messages, we told the customer that we would give him a ride to any destination that he needed while we were fixing his wheels,The customer then proceeded to let us know that he decided to dispute the charges without letting us rectify anything. He said in his text message he wanted to have BMW take care of it. The customer claims in their dispute that we were not cooperative, however, we made every intention to be cooperative. rAttached please find in date order documentation of the events that occurs. First is the original estimate/authorization that we created and notes from our service advisor that states the day and time we spoke with the customer to order the tires. The second document is the signed invoice and sales receipt for the customer as well as the customers contact information. Lastly, are the text messages that were exchanged between [redacted] (owner/general manager) and Mr. [redacted].As you can see, not only did the customer pay for and approve of the work that was performed, we also have proof that we made every effort to both fix and/or try to have the product returned to us so we can offer a refund. We were not given the opportunity before the customer made this dispute. With all this documentation, should the $1,130.64 be taken from our account, we are prepared to take the matter to small claims court.If you have any further questions or concerns, please feel free to contact us at [redacted] orto imchrideðhonest-1.com.Thank you for your time,[redacted] Office Manager

Review: I took my vehicle 2001 Cadillac Eldorado for starting problem, after they checked the car, [redacted] told me that the michanic will speak to me, then the michanic told me that it is the vehicle security system, and it will cost too much, but he can bypass the system for only about $200. After he started working on the vehicle, [redacted] came to me and said "we found the problem, we don't have to bypass the system and it will cost the same ($200), I said fine fix it, I took the car, parked for 4 days and went on a trip out of town, when I came back, I tried to start the car but the same problem is still happening. I took it back, they check it again, and now oh, it is a new problem, it is the body control module and [redacted] said that they can not fix it . I took the car home, drove it for few months with the problem still happening at least once a day, they refused to refund me, then I tookthe car to another auto repair, "Orange Coast Auto Repair". They found the problem, it was the ignition switch, they fixed it and now the car starts every time. I contacted Honest 1 on tthere website and requested a refund again, no one contacted me back, I am asking for a full refund of $176.95Desired Settlement: Full refund

Business

Response:

Below please find our response to the complaint above: At the time of the customer’s first service our computers detected a code which indicated the Auto-theft relay needed to be replaced. After a few days, the customer returned with the same problem. Our computers now detected a different code that indicated the body control module needed to be replaced. The customer asked us to do this for free, but per Cadillac that part was on a national backorder, therefore we were unable to fix the problem then. After 6 months, the customer found resolution at another dealer. We are pleased a resolution to the problem was found. The customer left reviews on Yelp and on our website. These are run by third party companies do not constitute contacting us. The customer never called or emailed us. We are pleased to say that we have reached out to the customer to resolve the dissatisfaction. [redacted]Vice President/SecretaryHonest-1 Auto Care845 Baker St. Costa Mesa, CA 92626Ph: 714-545-2544