Honest-Auto Care

Ms [redacted] came into the shop for some work on January of this yearHer vehicle was in the sunset period with regards to its warranty My shop is a warranty service provider for the dealership she purchased the vehicle fromHer convertor was the cause of a check engine light that would have prevented her from obtaining the annual state inspectionWhen we submitted the work order to the warranty administrator, we learned the plan she had would not cover replacement of the converterI share this to point out that as a warranty service provider, the labor rate and part pricing is setDue to volume, these rates are at a significant discount to my retail pricingAfter attempting to obtain an exemption several times on Ms [redacted] behalf, given she would not pass a state inspection, I decided to pass along the service contract pricing to help her outretail pricing for that job is over $She agreed to pay $when she made the appointment for May the 12thShe had a choice on who she selected to service her vehicle and she chose my facilityThe only way I was able to begin to cover my expenses on that repair was to return the convertor core to my supplier for a creditThat is why we could not return the convertor to Ms***Had she paid retail pricing, we could have considered her request

Below please find our response to the complaint above: At the time of the customer’s first service our computers detected a code which indicated the Auto-theft relay needed to be replacedAfter a few days, the customer returned with the same problemOur computers now detected a different code that indicated the body control module needed to be replacedThe customer asked us to do this for free, but per Cadillac that part was on a national backorder, therefore we were unable to fix the problem then After months, the customer found resolution at another dealerWe are pleased a resolution to the problem was foundThe customer left reviews on Yelp and on our websiteThese are run by third party companies do not constitute contacting usThe customer never called or emailed usWe are pleased to say that we have reached out to the customer to resolve the dissatisfaction [redacted] Vice President/SecretaryHonest-Auto CareBaker StCosta Mesa, CA 92626Ph: 714-545-