Honest Auto Care

I am Keith M [redacted] , and I work with Honest-AutoCare In Vancouver and other locations I spoke with Mrand Mrs [redacted] about this issue We performed work on their Chevy Tahoe and our mechanic replaced the brakes and shoes on July 18, We have a three year 36,mile warranty that this car is covered under In December after they went to the beach and heard a horrendous racket under the car they took it to another mechanics shop in Vancouver WA to see what the problem was, he identified that the brakes had come loose At that time what needed to happen, was that our shop should have been contacted, we would have towed the car over at our cost, and fixed all parts and processes with out any cost to the [redacted] ***s That is how our warranty works When the Mechanic who discovered the problem found that we had installed them, a good recommendation would have been to address us for warranty work, and help us arrange the tow truck That did not happen We were informed of the issue after the holiday season, after the problem had been resolved If they had parts from the previous installation, we would have taken those and refunded the parts cost to the [redacted] ***'s Unfortunately, because they did not contact us we have no place to go with the existing warranty system, we have had no opportunity to determine the cause of the issue, whether that be faulty workmanship, or faulty parts We have no opportunity to inspect the parts or address the situation with our supplierHowever, we realize that they have had a cost that we would not have charged them, and while we will not provide a refund of cash for them, we would like to provide them with two VIP Coupon books, each of which has in excess of $dollars worth of either free or discounted services for them, that is a total of $in value, and the most direct savings to them would be the four free oil changes for a total of eight free oil changes that they can use with any vehicle they choose

Upon receipt of this complaint I called [redacted] to discuss the situation.My goal was to set an appointment to go over what has been done on his truck, and what needs to be done on his truck We warranty all of our work and parts for 36,miles and years If it is a warranty issue we will resolve this at no additional costIf the work remaining to be done is not warranty work, then we will be happy to work with him to accomplish the work Unfortunately during our phone call I was cut off from [redacted] , and was not able to reestablish contact with him on the phone As a result I emailed him the following emailKeith M [redacted] < [redacted] @honest-1.com> 4:PM (minutes ago)to [redacted] Hello [redacted] , I think we got cut off on the phone, and I wasn't able to get through on the line again.Iwould like to go over the services that were performed for you on your vehicle, and determine what needs to be done at this timeIf there are any issues that need to be addressed from a safety standpoint then we should identify those.I understand that you spent a good deal of money to get the repairs donethat we did I can appreciate that you want your truck running correctlyWhat I can not say at this point without further review, is how much more needs to be done to your vehicle to make it run correctly, and how much of that if any is our responsibilityunder warranty to do I am willing to work with you as best we can to get you to completely fixed Let me know how you would like to proceed

Complaint: [redacted] I am rejecting this response because: I will take my car to another mechanic and have them verify what was done on my car and why it is still squeakingI asked Higher to repair the squeaking noise on my vehicle and their reason for not refunding me is that they put unnecessary parts in my vehicle at "no additional charge" even though I paid them the full amount they quoted meI didnt show up to meet with the manager because I had explained to him that his lack of professionalism " [redacted] saying I dont know what the problem is, I am not paying for anymore free st, and maybe I put bad parts in your car" made me lose trustThe only solution [redacted] offered to me after losing his temper was spraying it down with lubrication instead of repairing what I paid forI repeatedly asked for paper work of what was done on my car and got nothing except one sheet that didnt explain anything and that said I paid $for repairs Sincerely [redacted]

Regarding the open issue with Mr [redacted] , Our representative, Keith M [redacted] , spoke with Mr [redacted] at length twice on the 27th of July in order to attempt to conclude this issue Mr [redacted] is still in Alaska, and will be back in Vancouver in early August Mr [redacted] does not want money back, and also does not at this time want the sensor for the ABS addressed or the coil for the starter addressed He explained to Keith that he does have Aspergers which is part of the reason we have had some difficulty closing the issue with the Revdex.com When he gets back in August, we will schedule an appointment with him to discuss the issue he has concerns with Essentially he is concerned that the process used to convey information to the client is not clear enough or complete enough to provide a basis to make an informed decision We will upon his return review the process with the store manager [redacted] and our lead technician to see how we can improve the process that he is concerned with At this time there is no further action possible to take, Mr [redacted] is satisfied with our current course of action

Complaint: [redacted] I am rejecting this response because:I called the person aboveHe started accusing me of this and thathe said he done some investigation and so on so forth; using the incorrect terminology for the issues that stated aboveObviously he is the one that is dishonestThe services are paid for by me, the customer There was never a free service of any sort Then he attempts to belittle the issue: saying if it's brakes then it's something to be alarmedOk maybe if someone has a death they should be alarmed There's no sense in receiving any contact from the dishonest Gresham he will tell you " [redacted] and have a good day!" I do not want any contact from anyone he cannot have a civil conversation Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I will take my car to another mechanic and have them verify what was done on my car and why it is still squeakingI asked Higher to repair the squeaking noise on my vehicle and their reason for not refunding me is that they put unnecessary parts in my vehicle at "no additional charge" even though I paid them the full amount they quoted meI didnt show up to meet with the manager because I had explained to him that his lack of professionalism " [redacted] saying I dont know what the problem is, I am not paying for anymore free st, and maybe I put bad parts in your car" made me lose trustThe only solution [redacted] offered to me after losing his temper was spraying it down with lubrication instead of repairing what I paid forI repeatedly asked for paper work of what was done on my car and got nothing except one sheet that didnt explain anything and that said I paid $for repairs.? Sincerely [redacted]

We have already addressed this issue with the Revdex.com and it got dismissedThis customer is now using a different name to file a different claim with the same issuesHe has also filed a claim with the Milwaukee, Or store and this store has never seen this vehicle beforeIm not sure where to go from hereThe customer declined us to replace the battery temp sensor and told him his check engine light would come back on for this issue and it didHe did also state this in his Revdex.com complaint so there isnt any argument thereHe also declined the Diagnostic to find out the issues with the ABS lightI have no problems performing this service for him and also would like to offer to replace the battery temp sensorThis would cost him the same amount that we already quoted Mike H [redacted] Store Manager 360-952-