[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This company has said that it would pay this bill for the past months and I have not yet seen a checkIf I do not receive this payment in full by the end of this week, Friday February 5th 2016, I will change the amount and sue for punitive damagesThis has gone on way too long and it needs to be resolved this week Regards, [redacted]
To all concerned parties,In response to Mr [redacted] complaint we would like all parties to know that it was never our intention to have the major permit issues that caused such delays This complaint is directly tied to the only other one we have had this year under the name [redacted] It is important to note that we do not have a contract with Mr [redacted] but only with Ms [redacted] Th Sunroom project was to be installed at the property that we believe they share The custom room was engineered to their specifications and has been custom built to their exact specifications and is currenly in our manufacturers warehouse waiting on the green light and permits to be installed There are several factors and expenses that go into the archtechtural and engineered design of a custom room of this type First, our engineers and architechs have to do drawings and designs to meet customer desires and county code They charge hansomely for these services, so we have spent several thousand dollars on these services Second, no manufacturer of a room of this magnitude is going to custom design and build this product without a significant deposit These factors make for a full refund unrealistic Having said all that, we still want to install this beautiful room for this customer We were very close to securing the permit when we got the cancellation message We would like to resume communications with this customer and if it's something that they want done at some point in the future we will accomodate
[To assist us in bringing this matter to a close, you must give us
a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I still have not received a check for this refund
Regards,
***e ***
After researching our customer base we have not been able to locate a customer with the last name of *** If we could get the proper last name of this complaint and research it then we would be glad to handle it from there
Date: Wednesday, August 19, 2015Subject: Fwd: Respond to ComplaintTo: Rick S*** To all concerned parties,In response to Mr*** complaint we would like all parties to know thatit was never our intention to have the major
permit issues that caused suchdelays This complaint is directly tied to the only other one we have hadthis year under the name *** *** It is important to note thatwe do not have a contract with Mr*** but only with Ms*** ThSunroom project was to be installed at the property that we believe theyshare The custom room was engineered to their specifications and has beencustom built to their exact specifications and is currenly in ourmanufacturers warehouse waiting on the green light and permits to beinstalled There are several factors and expenses that go into thearchtechtural and engineered design of a custom room of this type First, our engineers and architechs have to do drawings and designs to meetcustomer desires and county code They charge hansomely for theseservices, so we have spent several thousand dollars on these services.Second, no manufacturer of a room of this magnitude is going to customdesign and build this product without a significant deposit These factorsmake for a full refund unrealistic Having said all that, we still wantto install this beautiful room for this customer We were very close tosecuring the permit when we got the cancellation message We would like toresume communications with this customer and if it's something that theywant done at some point in the future we will accomodate We look forwardto an amicable response and reasonable resolution to this matter The lastthing we want is a unsatisfied customer and we are here to fix or help inany reasonable way we can
Date: Wednesday, August 19, 2015Subject: Fwd: Respond to ComplaintTo: Rick S*** To all concerned parties,In response to Mr*** complaint we would like all parties to know thatit was never our intention to have the major permit issues that caused
suchdelays This complaint is directly tied to the only other one we have hadthis year under the name *** *** It is important to note thatwe do not have a contract with Mr*** but only with Ms*** ThSunroom project was to be installed at the property that we believe theyshare The custom room was engineered to their specifications and has beencustom built to their exact specifications and is currenly in ourmanufacturers warehouse waiting on the green light and permits to beinstalled There are several factors and expenses that go into thearchtechtural and engineered design of a custom room of this type First, our engineers and architechs have to do drawings and designs to meetcustomer desires and county code They charge hansomely for theseservices, so we have spent several thousand dollars on these services.Second, no manufacturer of a room of this magnitude is going to customdesign and build this product without a significant deposit These factorsmake for a full refund unrealistic Having said all that, we still wantto install this beautiful room for this customer We were very close tosecuring the permit when we got the cancellation message We would like toresume communications with this customer and if it's something that theywant done at some point in the future we will accomodate We look forwardto an amicable response and reasonable resolution to this matter The lastthing we want is a unsatisfied customer and we are here to fix or help inany reasonable way we can
To all concerned parties,
In response to Mr. [redacted] complaint we would like all parties to know that it was never our intention to have the major permit issues that caused such delays. This complaint is directly tied to the only other one we have had this year under the name...
[redacted]. It is important to note that we do not have a contract with Mr. [redacted] but only with Ms. [redacted]. Th Sunroom project was to be installed at the property that we believe they share. The custom room was engineered to their specifications and has been custom built to their exact specifications and is currenly in our manufacturers warehouse waiting on the green light and permits to be installed. There are several factors and expenses that go into the archtechtural and engineered design of a custom room of this type. First, our engineers and architechs have to do drawings and designs to meet customer desires and county code. They charge hansomely for these services, so we have spent several thousand dollars on these services. Second, no manufacturer of a room of this magnitude is going to custom design and build this product without a significant deposit. These factors make for a full refund unrealistic. Having said all that, we still want to install this beautiful room for this customer. We were very close to securing the permit when we got the cancellation message. We would like to resume communications with this customer and if it's something that they want done at some point in the future we will accomodate.
From: Rick S[redacted] <[redacted]@honestexteriors.com>Date: Tue, Mar 31, 2015 at 11:30 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>This complaint has been received. This contract was not cancelled legally in writing within...
the 3 day rescission period. Therefore under the laws as they pertain to the MHIC were not followed. We have never received a signed cancellation notice even til this day. We are a legitimate and honest company with thousands of satisfied customers and are willing to refund this deposit. However we are not liable to submit this refund under MHIC law,
To all concerned parties,In response to Mr. [redacted] complaint we would like all parties to know that it was never our intention to have the major permit issues that caused such delays. This complaint is directly tied to the only other one we have had this year under the name [redacted]....
It is important to note that we do not have a contract with Mr. [redacted] but only with Ms. [redacted]. Th Sunroom project was to be installed at the property that we believe they share. The custom room was engineered to their specifications and has been custom built to their exact specifications and is currenly in our manufacturers warehouse waiting on the green light and permits to be installed. There are several factors and expenses that go into the archtechtural and engineered design of a custom room of this type. First, our engineers and architechs have to do drawings and designs to meet customer desires and county code. They charge hansomely for these services, so we have spent several thousand dollars on these services. Second, no manufacturer of a room of this magnitude is going to custom design and build this product without a significant deposit. These factors make for a full refund unrealistic. Having said all that, we still want to install this beautiful room for this customer. We were very close to securing the permit when we got the cancellation message. We would like to resume communications with this customer and if it's something that they want done at some point in the future we will accomodate.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...
received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This company has said that it would pay this bill for the past 3 months and I have not yet seen a check. If I do not receive this payment in full by the end of this week, Friday February 5th 2016, I will change the amount and sue for punitive damages. This has gone on way too long and it needs to be resolved this week.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...
Resolved]
Complaint: [redacted]
I am rejecting this response because:This company has said that it would pay this bill for the past 3 months and I have not yet seen a check. If I do not receive this payment in full by the end of this week, Friday February 5th 2016, I will change the amount and sue for punitive damages. This has gone on way too long and it needs to be resolved this week.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This company has said that it would pay this bill for the past months and I have not yet seen a checkIf I do not receive this payment in full by the end of this week, Friday February 5th 2016, I will change the amount and sue for punitive damagesThis has gone on way too long and it needs to be resolved this week Regards, [redacted]
To all concerned parties,In response to Mr [redacted] complaint we would like all parties to know that it was never our intention to have the major permit issues that caused such delays This complaint is directly tied to the only other one we have had this year under the name [redacted] It is important to note that we do not have a contract with Mr [redacted] but only with Ms [redacted] Th Sunroom project was to be installed at the property that we believe they share The custom room was engineered to their specifications and has been custom built to their exact specifications and is currenly in our manufacturers warehouse waiting on the green light and permits to be installed There are several factors and expenses that go into the archtechtural and engineered design of a custom room of this type First, our engineers and architechs have to do drawings and designs to meet customer desires and county code They charge hansomely for these services, so we have spent several thousand dollars on these services Second, no manufacturer of a room of this magnitude is going to custom design and build this product without a significant deposit These factors make for a full refund unrealistic Having said all that, we still want to install this beautiful room for this customer We were very close to securing the permit when we got the cancellation message We would like to resume communications with this customer and if it's something that they want done at some point in the future we will accomodate
We have agreed to refund this customer for the amount specified and will do so in the next 10-business days
That is correct We said we would take care of it this week so the check has been mailed today
[To assist us in bringing this matter to a close, you must give us
a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I still have not received a check for this refund
Regards,
***e ***
After researching our customer base we have not been able to locate a customer with the last name of *** If we could get the proper last name of this complaint and research it then we would be glad to handle it from there
This job was completed on April 30th and the roof no longer has a leak
Date: Wednesday, August 19, 2015Subject: Fwd: Respond to ComplaintTo: Rick S*** To all concerned parties,In response to Mr*** complaint we would like all parties to know thatit was never our intention to have the major
permit issues that caused suchdelays This complaint is directly tied to the only other one we have hadthis year under the name *** *** It is important to note thatwe do not have a contract with Mr*** but only with Ms*** ThSunroom project was to be installed at the property that we believe theyshare The custom room was engineered to their specifications and has beencustom built to their exact specifications and is currenly in ourmanufacturers warehouse waiting on the green light and permits to beinstalled There are several factors and expenses that go into thearchtechtural and engineered design of a custom room of this type First, our engineers and architechs have to do drawings and designs to meetcustomer desires and county code They charge hansomely for theseservices, so we have spent several thousand dollars on these services.Second, no manufacturer of a room of this magnitude is going to customdesign and build this product without a significant deposit These factorsmake for a full refund unrealistic Having said all that, we still wantto install this beautiful room for this customer We were very close tosecuring the permit when we got the cancellation message We would like toresume communications with this customer and if it's something that theywant done at some point in the future we will accomodate We look forwardto an amicable response and reasonable resolution to this matter The lastthing we want is a unsatisfied customer and we are here to fix or help inany reasonable way we can
Date: Wednesday, August 19, 2015Subject: Fwd: Respond to ComplaintTo: Rick S*** To all concerned parties,In response to Mr*** complaint we would like all parties to know thatit was never our intention to have the major permit issues that caused
suchdelays This complaint is directly tied to the only other one we have hadthis year under the name *** *** It is important to note thatwe do not have a contract with Mr*** but only with Ms*** ThSunroom project was to be installed at the property that we believe theyshare The custom room was engineered to their specifications and has beencustom built to their exact specifications and is currenly in ourmanufacturers warehouse waiting on the green light and permits to beinstalled There are several factors and expenses that go into thearchtechtural and engineered design of a custom room of this type First, our engineers and architechs have to do drawings and designs to meetcustomer desires and county code They charge hansomely for theseservices, so we have spent several thousand dollars on these services.Second, no manufacturer of a room of this magnitude is going to customdesign and build this product without a significant deposit These factorsmake for a full refund unrealistic Having said all that, we still wantto install this beautiful room for this customer We were very close tosecuring the permit when we got the cancellation message We would like toresume communications with this customer and if it's something that theywant done at some point in the future we will accomodate We look forwardto an amicable response and reasonable resolution to this matter The lastthing we want is a unsatisfied customer and we are here to fix or help inany reasonable way we can
To all concerned parties,
In response to Mr. [redacted] complaint we would like all parties to know that it was never our intention to have the major permit issues that caused such delays. This complaint is directly tied to the only other one we have had this year under the name...
[redacted]. It is important to note that we do not have a contract with Mr. [redacted] but only with Ms. [redacted]. Th Sunroom project was to be installed at the property that we believe they share. The custom room was engineered to their specifications and has been custom built to their exact specifications and is currenly in our manufacturers warehouse waiting on the green light and permits to be installed. There are several factors and expenses that go into the archtechtural and engineered design of a custom room of this type. First, our engineers and architechs have to do drawings and designs to meet customer desires and county code. They charge hansomely for these services, so we have spent several thousand dollars on these services. Second, no manufacturer of a room of this magnitude is going to custom design and build this product without a significant deposit. These factors make for a full refund unrealistic. Having said all that, we still want to install this beautiful room for this customer. We were very close to securing the permit when we got the cancellation message. We would like to resume communications with this customer and if it's something that they want done at some point in the future we will accomodate.
We have agreed to refund this customer for the amount specified and will do so in the next 10-14 business days.
From: Rick S[redacted] <[redacted]@honestexteriors.com>Date: Tue, Mar 31, 2015 at 11:30 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>This complaint has been received. This contract was not cancelled legally in writing within...
the 3 day rescission period. Therefore under the laws as they pertain to the MHIC were not followed. We have never received a signed cancellation notice even til this day. We are a legitimate and honest company with thousands of satisfied customers and are willing to refund this deposit. However we are not liable to submit this refund under MHIC law,
To all concerned parties,In response to Mr. [redacted] complaint we would like all parties to know that it was never our intention to have the major permit issues that caused such delays. This complaint is directly tied to the only other one we have had this year under the name [redacted]....
It is important to note that we do not have a contract with Mr. [redacted] but only with Ms. [redacted]. Th Sunroom project was to be installed at the property that we believe they share. The custom room was engineered to their specifications and has been custom built to their exact specifications and is currenly in our manufacturers warehouse waiting on the green light and permits to be installed. There are several factors and expenses that go into the archtechtural and engineered design of a custom room of this type. First, our engineers and architechs have to do drawings and designs to meet customer desires and county code. They charge hansomely for these services, so we have spent several thousand dollars on these services. Second, no manufacturer of a room of this magnitude is going to custom design and build this product without a significant deposit. These factors make for a full refund unrealistic. Having said all that, we still want to install this beautiful room for this customer. We were very close to securing the permit when we got the cancellation message. We would like to resume communications with this customer and if it's something that they want done at some point in the future we will accomodate.
That is correct. We said we would take care of it this week so the check has been mailed today.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...
received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This company has said that it would pay this bill for the past 3 months and I have not yet seen a check. If I do not receive this payment in full by the end of this week, Friday February 5th 2016, I will change the amount and sue for punitive damages. This has gone on way too long and it needs to be resolved this week.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...
Resolved]
Complaint: [redacted]
I am rejecting this response because:This company has said that it would pay this bill for the past 3 months and I have not yet seen a check. If I do not receive this payment in full by the end of this week, Friday February 5th 2016, I will change the amount and sue for punitive damages. This has gone on way too long and it needs to be resolved this week.
Regards,
[redacted]