Honest Home Inspections

Thank you for the opportunity to discuss our side of the issueThe initial complaint was that of rodent dropping above the drop ceiling in the basementIn the basement section we have a standard comment “If a drop ceiling exists random tiles may or may not have been pulled, not all were moved some
hidden surfaces may not have been exposed.” We try to look above ceiling tiles but some circumstance exist that may not allow this and if it does only 1-may be pulled to the sideWe will not move these drop ceilings if there is any chance for damage and many are tight and difficult.In addition the Wisconsin Home Inspection standards of practice last revision dated October chapter SPS (2) This section does not require a home inspector to do any of the following: SPS (C) Enter any area or perform any procedure that may damage an improvement to residential real property or a component of an improvement to residential real property, or enter any area or perform any procedure that may be dangerous to the home inspector or to other personsSPS (f) Disturb insulation or move personal items, furniture, equipment, vegetation, soil, snow, ice or debris that obstructs access to or visibility of an improvement to residential real property or a component of an improvement to residential real property.In addition: SPS (k) Inspect for the presence or absence of pests, including rodents, insects and wood-damaging organisms.Therefore our not reporting evidence of rodents is not required in the Wisconsin standards of practice.Unfortunately I was delinquent in returning her call but it was due to getting back with the inspector who did the inspection, then checking the standards of practice for the above excerpts from the State code, I also consulted with my attorney if we would decide to check for rodents and what future implications or liabilities would be createdI then had to discuss this with my partnerI also perform inspections and I was out most of the day on the date of her callI did return her call several days later but received only a voice mailI did leave a message that we typically don’t look for rodent intrusion and left my number for further contactPlease find a copy of the summary page for what we did find as an attachement.*** **

Review: I have tried to contact you several times by phone only to be told that you would check with owner who would get back to me. That has never happened so much for your goal of Our goal is not just customer service but OUTSTANDING CUSTOMER SERVICE above and beyond your expectations! My issue is I had a home inspection done on a home I was planing to buy at [redacted]. I am a first time home buyer and wanted to do things right so we hire you at upwards of $550.00 All went well until we brought the house and moved in after closing. While checking out things in the finished basement we found that the doped ceiling was full of rodent dropping and traps. Why was this not found in the inspection you did? Any question I can be reached at ###-###-####

Thank you [redacted]Desired Settlement: To explain why the problem was not noticed when inspection was done. Very hard to get information when they will not return my calls

Business

Response:

Thank you for the opportunity to discuss our side of the issue. The initial complaint was that of rodent dropping above the drop ceiling in the basement. In the basement section we have a standard comment “If a drop ceiling exists random tiles may or may not have been pulled, not all were moved some hidden surfaces may not have been exposed.” We try to look above ceiling tiles but some circumstance exist that may not allow this and if it does only 1-2 may be pulled to the side. We will not move these drop ceilings if there is any chance for damage and many are tight and difficult.In addition the Wisconsin Home Inspection standards of practice last revision dated October 10 2012 chapter SPS 134 (2) This section does not require a home inspector to do any of the following: SPS 134.02 (C) Enter any area or perform any procedure that may damage an improvement to residential real property or a component of an improvement to residential real property, or enter any area or perform any procedure that may be dangerous to the home inspector or to other personsSPS 134.02 (f) Disturb insulation or move personal items, furniture, equipment, vegetation, soil, snow, ice or debris that obstructs access to or visibility of an improvement to residential real property or a component of an improvement to residential real property.In addition: SPS 134.02 (k) Inspect for the presence or absence of pests, including rodents, insects and wood-damaging organisms.Therefore our not reporting evidence of rodents is not required in the Wisconsin standards of practice.Unfortunately I was delinquent in returning her call but it was due to getting back with the inspector who did the inspection, then checking the standards of practice for the above excerpts from the State code, I also consulted with my attorney if we would decide to check for rodents and what future implications or liabilities would be created. I then had to discuss this with my partner. I also perform inspections and I was out most of the day on the date of her call. I did return her call several days later but received only a voice mail. I did leave a message that we typically don’t look for rodent intrusion and left my number for further contact. Please find a copy of the summary page for what we did find as an attachement.[redacted]