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Honest Souls Cleaning Service

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Honest Souls Cleaning Service Reviews (2)

Thank you for letting us know about this case and I am sorry that the response took a whileI called you and explained that I had to find out some details from the property management Company before providing a responseBelow is my explanation.This was a case of misinformation and
misunderstandingI am the owner of this cleaning business and the date in question the van parked in the driveway was there because I was inside cleaningI have not met this home owner and we have never talkedThe Communication she had was only with the property management CompanyWe clean almost all the move-outs for this property management Company in the Woodbridge area.Because they had scheduled Carpet cleaning the following day we had to clean this home that nightCleaning move-outs at night is very common for usI came in towards pmIn the morning as I was finishing up sweeping the garage, a neighbor came to put the trash cans back to the garageI had heard him opening the garage earlier to take out the trashHe said good morning to me and now I Wonder if this is the same neighbor who had called GermanyThe reference about our Company taking out trash is not trueAll I mentioned is that I saw the neighbor returning the trash CanSBut I also mentioned that I had to Collect all the items the home Owner had left in the house, mostly cleaning products, and put them in the garage for her to take later.As far as the cleaning job done, it seems no one had explained the difference between cleaning a regular home and cleaning a move-outThe latter takes more timeWe clean inside windows, blinds, glass doors, baseboards, rails, Ceiling fans, all lights, all bathrooms, inside and Outside kitchen Cabinets, we remove and clean all pieces in the fridge and put them back including moving the fridge to clean behind it, We clean the oven which we charge extra for although it was misunderstood for a stove in this caseI need to mention here that the cleaning products used on the grill Were just a degreaser and [redacted], nothing dangerousWe also clean the Washer and dryer and the laundry room, also the room with the water heater and heating/cooling systemWe sweep the garage, Vacuum the Carpets, mop floorsThis home is levels with over sqfeet so that price was and all other Customers find our pricing to be fair.Conclusion: We have Worked with the property manager to reduce the amount to $which normally would be for a home less than sqfeet.My Company won [redacted]s best service awards for the years and and I know we do a good jobThere are great reviews on [redacted] and other sites on the internet and I have many other satisfied Customers who have not Written reviews.I hope this settles this case.Nakalema

Thank you for letting us know about this case and I am sorry that the response took a while. I called you and explained that I had to find out some details from the property management Company before providing a response. Below is my explanation.This was a case of misinformation and...

misunderstanding. I am the owner of this cleaning business and the date in question the van parked in the driveway was there because I was inside cleaning. I have not met this home owner and we have never talked. The Communication she had was only with the property management Company. We clean almost all the move-outs for this property management Company in the Woodbridge area.Because they had scheduled Carpet cleaning the following day we had to clean this home that night. Cleaning move-outs at night is very common for us. I came in towards 9 pm. In the morning as I was finishing up sweeping the garage, a neighbor came to put the trash cans back to the garage. I had heard him opening the garage earlier to take out the trash. He said good morning to me and now I Wonder if this is the same neighbor who had called Germany. The reference about our Company taking out trash is not true. All I mentioned is that I saw the neighbor returning the trash CanS. But I also mentioned that I had to Collect all the items the home Owner had left in the house, mostly cleaning products, and put them in the garage for her to take later.As far as the cleaning job done, it seems no one had explained the difference between cleaning a regular home and cleaning a move-out. The latter takes more time. We clean inside windows, blinds, glass doors, baseboards, rails, Ceiling fans, all lights, all bathrooms, inside and Outside kitchen Cabinets, we remove and clean all pieces in the fridge and put them back including moving the fridge to clean behind it, We clean the oven which we charge extra for although it was misunderstood for a stove in this case. I need to mention here that the cleaning products used on the grill Were just a degreaser and [redacted], nothing dangerous. We also clean the Washer and dryer and the laundry room, also the room with the water heater and heating/cooling system. We sweep the garage, Vacuum the Carpets, mop floors. This home is 3 levels with over 2000 sq. feet so that price was normal and all other Customers find our pricing to be fair.Conclusion: We have Worked with the property manager to reduce the amount to $250.00 which normally would be for a home less than 2000 sq. feet.My Company won [redacted]s best service awards for the years 2014 and 2015 and I know we do a good job. There are great reviews on [redacted] and other sites on the internet and I have many other satisfied Customers who have not Written reviews.I hope this settles this case.Nakalema

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Address: P.O.Box 2230, Woodbridge, Virginia, United States, 22192

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