Honey Baked Ham Co & Cafe of Warner Robins

In Septwe had WALLCRAFTERS come and repair drywall in our garageThey came gave estimate and time they could startThey started and finished on scheduleVery pleased with their workCleaned up everything and asked us if we were satisfied with their work before they left

Mr [redacted] came to us because of the advertised lease special for a KIA Forte LX for $(attached) This vehicle at the MSRP of $18,did not have the backup camera option West Herr fulfilled its obligation to Mr [redacted] and delivered two KIA Forte LX vehicles at the advertised amount He was delivered what he leased and signed for, therefore no bait and switch Sincerely, Annette S [redacted] Executive Assistant West Herr Automotive Group

These guys did a great jobFinished sooner than promised, price was fair, and work was excellentI will hire them again

At Mr [redacted] request, West Herr has honored our original offer on both Kia Forte’s mentioned in previous communicationsThe vehicles are delivered and now in Mr [redacted] possessionWe apologized for the miscommunication he experienced while visiting our dealership on Saturday 5/We look forward to continuing business with Mr [redacted] in the future

My Kia [redacted] died on August 28, I had it towed to the dealer on August 29, They just gave it back to me on Nov15, On NovThursday my car did not start right away in the evening, then when I was on my way home that night my car did not start I had to get a jump I took it to the dealer on the & pick it up on Monday the of Nov Lynn R [redacted] who I been dealing with told me that they let it sit for the whole weekend & it started right up Today 12-2-I was leaving my house at 6:45pm & the car would not start again I can't keep living like this, something is wrong with this car

I wish to commend  [redacted] at West Herr Subaru for her extreme professionalism as a sales consultant within your organizationIt was because of her I purchased a Subaru [redacted] She help me in everyway during the purchase of my new carShe is surely a credit to your Dealership

Dear [redacted] , We truly appreciate Ms [redacted] business, and would like the opportunity to speak with her personally regarding her concerns [redacted] ***, the General Manager of West Herr Subaru has left her three messages and has not heard back from her as of yetIt is our hope that we can come to an amicable resolution for everyone involvedWe will attempt to reach her today via emailI will report back with the resolution once contact has been made Sincerely, [redacted] Assistant to [redacted] , President West Herr Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Brochure said Clear Coat not Glass Coat. Just a wax coating. Just close this complaint.
Regards,
*** ***

Revdex.com:
I was hoping to get your view on this matter Clear coat in my research is put on at the factory and this is just a scam by dealerships I don t wish to deal with the the dealership because I feel that they will not be honest I would like the truth about clear coat How could they apply this coatong overnight you wpuld think it would take a few days like a paint job And also to tell me I'd never have to wax the car
I have reiewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear ***,
The West-Herr Automotive
Group is dedicated to
absolute excellence in customer service provided by honest, responsible and
respectful people. *** has worked for West Herr as the General
Sales Manager at West Herr Chrysler Jeep for years. In this capacity he
is empowered to handle customer concerns, to which we are very pleased with his
performance in this area. Mr*** used very offensive language to
both *** and *** during the phone calls. We consider this type of
behaviour inappropriate and as an employer we do not want our employees
subjected to such treatment; and therefore they do not have to tolerate such
treatment. With that said, we are sorry and feel badly for all parties
involved that the interaction was less than favorable.
Sincerely,
*** ***

Dear ***,
This email is in response to the above mentioned complaint I apologize that Mr*** was not contacted Since receiving this complaint we have tried to reach him several times We will certainly refund the $as he requested A check is ready
and we are waiting to hear back from himWe would like the opportunity to speak with him and personally deliver the check if possible. Sincerely,Annette S*Executive AssistantWest Herr Automotive Group

*** provided some great ideas and solutions to our unusual masonry home His stucco system is able to add R value and beautify Thanks ***

Dear
[redacted],
In
response to the comment from Ms. [redacted]-the product that she purchased is a
paint sealant and not a clear coat. I have attached the Simoniz brochure for
her convenience that will further explain the product benefits and warranty.
The Simoniz protection package is inclusive for the paint, carpet, fabric and
leather seats, floor mats and cargo area. I want to say further that I am very
sorry that she left our dealership without a clear understanding of the product
she purchased from us. We truly appreciate her business and again would ask for
the opportunity to meet with her and explain the benefits of the package that
she purchased and certainly would make a gesture on her behalf for her time to
meet with us.
Sincerely,
[redacted]
Assistant
to [redacted], President
West Herr
Auto Group

Mr. [redacted] came to us because of the advertised lease special for a 2016 KIA Forte LX for $99. (attached) This vehicle at the MSRP of $18,645 did not have the backup camera option.  West Herr fulfilled its obligation to Mr. [redacted] and delivered two KIA Forte LX vehicles at the advertised amount.  He was delivered what he leased and signed for, therefore no bait and switch.   Sincerely,  Annette S[redacted]
Executive Assistant   West Herr Automotive Group

Dear
[redacted],

We truly
appreciate Ms. [redacted] business, and would like the opportunity to speak
with her personally regarding her concerns. [redacted], the General Manager
of West Herr Subaru has left her three messages and has not heard back from her
as of yet. It is our hope that we can come to an amicable resolution for
everyone involved. We will attempt to reach her today via email. I will report back
with the resolution once contact has been made.
Sincerely,
[redacted]
Assistant
to[redacted], President
West Herr Automotive
Group

My 2013 Kia [redacted] died on August 28, 2016. I had it towed to the dealer on August 29, 2016. They just gave it back to me on Nov. 15, 2016. On Nov. 17 Thursday my car did not start right away in the evening, then when I was on my way home that night my car did not start. I had to get a jump. I took it to the dealer on the 18 & pick it up on Monday the 21 of Nov. Lynn R[redacted] who I been dealing with told me that they let it sit for the whole weekend & it started right up. Today 12-2-2016 I was leaving my house at 6:45pm & the car would not start again. I can't keep living like this, something is wrong with this car.

I had [redacted] out to my home for a quote to redo ceilings in my kitchen, family room, living room, hallway, and bathroom around the beginning of February 2014. He was very knowledgeable and professional in the quoting process. We agreed on a price and he submitted current supporting documentation about insurance and bonding information before starting the effort. We agreed upon a time to start which was a Thursday morning. He arrived on time and worked that day, Friday, Saturday, Sunday, Monday, Tuesday, and Wednesday before finally pulling out. Seven straight days and the job was done. This was impressive.

The work performed was installing new half inch drywall over an existing ceiling that was cracked and/or cracking. This obviously involved a lot of handwork which caused a lot of dust. The finished ceilings were prepped and finish painted and I was very happy with the results. I was also impressed that he saved all the existing wallpaper that was hung in the kitchen and bathroom. I initially thought I would have to replace all of it.

Most of the existing cabinets, flooring, and carpeting was protected from the dust and debris. Dust and paint has a way of getting anywhere. I would recommend additional protection of these surfaces in the future.

Overall I was very happy with working with [redacted] and the results and would recommend WallCrafters to anyone.

In Sept. we had WALLCRAFTERS come and repair drywall in our garage. They came gave estimate and time they could start. They started and finished on schedule. Very pleased with their work. Cleaned up everything and asked us if we were satisfied with their work before they left.

Revdex.com
Attn: [redacted]
Re: Complaint [redacted]
Dear [redacted],
April 11, 2014.
I am sorry for the troubles [redacted] is having with his vehicle. We feel that
damage of that nature would have been seen on or before the delivery of the vehicle.
/>
While we cannot prove when the damage occurred ([redacted] contacted us approximately
72 hours after the delivery to notify us) we certainly will give him the benefit of the
doubt. With that said, In the spirit of customer satisfaction, [redacted] is dropping his
vehicle off on Monday, April 14 to have the bumper repaired at no charge.
Sincerely,
[redacted]
Assistant to [redacted], President

These guys did a great job. Finished sooner than promised, price was fair, and work was excellent. I will hire them again.