Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Actually, I did not ask for any action on the part of the companyI didn't NOT ask for a refundAs I told their agent, I thought the company should have contacted me PRIOR to the gift being converted into cash rather than my finding it out after the factFor example, if I purchased a toaster from Bed Bath and Beyond and the item became unavailable, they would contact me to see what I would like sent in its placeMy complaint is a legitimate oneI was not expecting any action on the part of the business - only that they might consider, in the future, a more customer-friendly approachI do not give cash as giftsI have no doubt the company was within their rightsThat wasn't the pointThe point is that it is unethical, not illegalDr***
In response to the complaint regarding the honeymoon gift purchased by [redacted] at 10:20am on March 27th, 2015 for [redacted] and [redacted]. The gift in question was already delivered to the couple when Ms. [redacted] wanted us to refund her and therefore we were unable to refund the gift money to...
Ms. [redacted]. Just because it is a gift for something to do on their honeymoon does not mean it's unlike any other gift given wherein if it is already in the possession of the recipient and not in our possession as the seller; we are not able to refund the gift giver for a gift the recipient already has. For example, if the gift had been a toaster oven and the toaster oven was in the possession of [redacted] and [redacted], no company would refund the gift giver the recipient would have to have the toaster returned first in order to process a refund or exchange. No company would be expected to have the recipient keep the gift and also refund the gift giver? That is an unreasonable request for any company.[redacted] and [redacted] had changed their honeymoon destination for their registry account. However, they did not removed the old items from their registry list (In this case, Expedia gift items for Maui). Expedia notified us that the couple were no longer going to Hawaii when they tried to fulfill the gift. We then contacted the couple to double check with them on honeymoon plans, the couple had already requested to simply exchange and cash out the Expedia gift item and sent funds as an ACH bank transfer so they could use it on their honeymoon but in a different destination. When our office spoke with Ms. [redacted] she had called us with questions about her order. Our office had informed [redacted] that we have worked with the couple directly, informed the couple of what had happened, and they had already decided to receive the funds so they could apply accordingly towards their new honeymoon destination.Unfortunately, [redacted] was not pleased to hear this answer. She does not believe it was either our choice, or the couple's choice, to decide how the gift would be handled. In this case it also works the same as any other retailer, if the couple was given a toaster and they wanted to exchange it for something else it is their decision. We do state this clearly in our FAQ's and our terms and conditions that it works just like any other store registry and it is the couples prerogative to decide if and how they want to use the gift given or if they want to exchange it for something else. For example they had been given a picture frame and wanted to exchange it for a vase it is their decision not the gift givers. Ms. [redacted] should have contacted the couple if she wanted the gift back because at that point the gift was already in [redacted] and [redacted]'s possession. [redacted] and [redacted] have had no issues with their registry experience and so it is unreasonable of Ms. [redacted] to file a complaint against us with the Revdex.com when did absolutely fulfill the gift it was the couple who decided to exchange it. Ms. [redacted] should read through the terms and conditions and FAQ's of any website she uses prior to transacting on it as we post this information and are transparent about the policies and that the couple can choose how and when to use any gifts given. We also have a toll free number posted on every page of our site and if she was confused or wanted confirm our policy at anytime she could have done so. We do not feel that this complaint is legitimate as the recipient of the gift is happy, Ms. [redacted] did not attempt to contact them regarding the matter, we post our terms clearly on the website, the recipient of any gift has the right to exchange it if they want to and we acted as any retailer would act regarding a gift that is the possession of the recipient. Thank you,[redacted]PresidentHoneymoon Wishes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Actually, I did not ask for any action on the part of the company. I didn't NOT ask for a refund. As I told their agent, I thought the company should have contacted me PRIOR to the gift being converted into cash rather than my finding it out after the fact. For example, if I purchased a toaster from Bed Bath and Beyond and the item became unavailable, they would contact me to see what I would like sent in its place. My complaint is a legitimate one. I was not expecting any action on the part of the business - only that they might consider, in the future, a more customer-friendly approach. I do not give cash as gifts. I have no doubt the company was within their rights. That wasn't the point. The point is that it is unethical, not illegal. Dr. [redacted]
We have been in business for over 12 years; have serviced over 538,000 brides and grooms as well as distributed over 5 Million gifts with less than 1% having any trouble understanding the terms of how the website works. It is unfortunate that Dr. [redacted] feels she had a bad experience with company however before using any internet site the user should read the FAQs of how the site works. Since we are internet company, it is not possible to sit down and read the terms of the site to every user and make sure they understand what is written.In this instance, since the couple had a change of honeymoon plans so they chose to exchange the gift in Hawaii for cash so that they could use the gift at their new honeymoon location. The recipients were happy with the service and with Dr. [redacted]'s gift. We do make every effort to be customer friendly. We post that it is up to the discretion of the couple receiving the honeymoon gift how they would like to receive them as plans do change. We try not to write at a level above high school level so that everyone can understand the terms and way the site works. We have our FAQ's posted at the top of the site continuously so that they can be read by the user at any time throughout their experience. We also have a toll free number that appears on every page so that the user can call us if confused. As a company we did not practice anything unethical as we do state the policy throughout the site; we just can not monitor that every user reads or understands what is written. We clearly state that it is up to the couples discretion how to collect the gift funds in the even of any change of plans - you do not need to be logged in to view this it is available to read while on any page of the website. We can not monitor what every honeymoon couple does with their gifts, if they have a change in honeymoon plans they have every right to exchange their honeymoon gift just as they would any other type of gift. In response to this complaint, we will review how the policy is worded and see if we might word it simpler to ensure that everyone can understand. However we do not feel that this is a legitimate complaint because as Dr. [redacted] says we did not do anything illegal, we do not do anything unethical as we do post our policy clearly for anyone one to read we do not hide it and the couple who received the honeymoon gift are happy with our service.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Actually, I did not ask for any action on the part of the companyI didn't NOT ask for a refundAs I told their agent, I thought the company should have contacted me PRIOR to the gift being converted into cash rather than my finding it out after the factFor example, if I purchased a toaster from Bed Bath and Beyond and the item became unavailable, they would contact me to see what I would like sent in its placeMy complaint is a legitimate oneI was not expecting any action on the part of the business - only that they might consider, in the future, a more customer-friendly approachI do not give cash as giftsI have no doubt the company was within their rightsThat wasn't the pointThe point is that it is unethical, not illegalDr***
In response to the complaint regarding the honeymoon gift purchased by [redacted] at 10:20am on March 27th, 2015 for [redacted] and [redacted]. The gift in question was already delivered to the couple when Ms. [redacted] wanted us to refund her and therefore we were unable to refund the gift money to...
Ms. [redacted]. Just because it is a gift for something to do on their honeymoon does not mean it's unlike any other gift given wherein if it is already in the possession of the recipient and not in our possession as the seller; we are not able to refund the gift giver for a gift the recipient already has. For example, if the gift had been a toaster oven and the toaster oven was in the possession of [redacted] and [redacted], no company would refund the gift giver the recipient would have to have the toaster returned first in order to process a refund or exchange. No company would be expected to have the recipient keep the gift and also refund the gift giver? That is an unreasonable request for any company.[redacted] and [redacted] had changed their honeymoon destination for their registry account. However, they did not removed the old items from their registry list (In this case, Expedia gift items for Maui). Expedia notified us that the couple were no longer going to Hawaii when they tried to fulfill the gift. We then contacted the couple to double check with them on honeymoon plans, the couple had already requested to simply exchange and cash out the Expedia gift item and sent funds as an ACH bank transfer so they could use it on their honeymoon but in a different destination. When our office spoke with Ms. [redacted] she had called us with questions about her order. Our office had informed [redacted] that we have worked with the couple directly, informed the couple of what had happened, and they had already decided to receive the funds so they could apply accordingly towards their new honeymoon destination.Unfortunately, [redacted] was not pleased to hear this answer. She does not believe it was either our choice, or the couple's choice, to decide how the gift would be handled. In this case it also works the same as any other retailer, if the couple was given a toaster and they wanted to exchange it for something else it is their decision. We do state this clearly in our FAQ's and our terms and conditions that it works just like any other store registry and it is the couples prerogative to decide if and how they want to use the gift given or if they want to exchange it for something else. For example they had been given a picture frame and wanted to exchange it for a vase it is their decision not the gift givers. Ms. [redacted] should have contacted the couple if she wanted the gift back because at that point the gift was already in [redacted] and [redacted]'s possession. [redacted] and [redacted] have had no issues with their registry experience and so it is unreasonable of Ms. [redacted] to file a complaint against us with the Revdex.com when did absolutely fulfill the gift it was the couple who decided to exchange it. Ms. [redacted] should read through the terms and conditions and FAQ's of any website she uses prior to transacting on it as we post this information and are transparent about the policies and that the couple can choose how and when to use any gifts given. We also have a toll free number posted on every page of our site and if she was confused or wanted confirm our policy at anytime she could have done so. We do not feel that this complaint is legitimate as the recipient of the gift is happy, Ms. [redacted] did not attempt to contact them regarding the matter, we post our terms clearly on the website, the recipient of any gift has the right to exchange it if they want to and we acted as any retailer would act regarding a gift that is the possession of the recipient. Thank you,[redacted]PresidentHoneymoon Wishes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Actually, I did not ask for any action on the part of the company. I didn't NOT ask for a refund. As I told their agent, I thought the company should have contacted me PRIOR to the gift being converted into cash rather than my finding it out after the fact. For example, if I purchased a toaster from Bed Bath and Beyond and the item became unavailable, they would contact me to see what I would like sent in its place. My complaint is a legitimate one. I was not expecting any action on the part of the business - only that they might consider, in the future, a more customer-friendly approach. I do not give cash as gifts. I have no doubt the company was within their rights. That wasn't the point. The point is that it is unethical, not illegal. Dr. [redacted]
We have been in business for over 12 years; have serviced over 538,000 brides and grooms as well as distributed over 5 Million gifts with less than 1% having any trouble understanding the terms of how the website works. It is unfortunate that Dr. [redacted] feels she had a bad experience with company however before using any internet site the user should read the FAQs of how the site works. Since we are internet company, it is not possible to sit down and read the terms of the site to every user and make sure they understand what is written.In this instance, since the couple had a change of honeymoon plans so they chose to exchange the gift in Hawaii for cash so that they could use the gift at their new honeymoon location. The recipients were happy with the service and with Dr. [redacted]'s gift. We do make every effort to be customer friendly. We post that it is up to the discretion of the couple receiving the honeymoon gift how they would like to receive them as plans do change. We try not to write at a level above high school level so that everyone can understand the terms and way the site works. We have our FAQ's posted at the top of the site continuously so that they can be read by the user at any time throughout their experience. We also have a toll free number that appears on every page so that the user can call us if confused. As a company we did not practice anything unethical as we do state the policy throughout the site; we just can not monitor that every user reads or understands what is written. We clearly state that it is up to the couples discretion how to collect the gift funds in the even of any change of plans - you do not need to be logged in to view this it is available to read while on any page of the website. We can not monitor what every honeymoon couple does with their gifts, if they have a change in honeymoon plans they have every right to exchange their honeymoon gift just as they would any other type of gift. In response to this complaint, we will review how the policy is worded and see if we might word it simpler to ensure that everyone can understand. However we do not feel that this is a legitimate complaint because as Dr. [redacted] says we did not do anything illegal, we do not do anything unethical as we do post our policy clearly for anyone one to read we do not hide it and the couple who received the honeymoon gift are happy with our service.