Honeywell International Inc.

Review: On 8/22/2013, I purchased a Honeywell Décor Wireless Chime and Push doorbell, Model [redacted], from [redacted] The purchase was made through PayPal, and cleared through my bank on 8/23/2013. This was a brand-new product, still factory-sealed in plastic. The back of the box has a paragraph stating there is a one-year guarantee on this product.

The product stopped working, so I replaced the batteries. It still would not work, so I sent an e-mail to Honeywell Customer Service, on 2/4/2014, advising them of this, and asking for a replacement, or a repair for the chime.

The asked me to send them a picture of the "Proof of Purchase" which I did. They then asked me to send them pictures of the chime and push, which I did. They then asked me to give them information which was located in the chime, which I did. They then asked me to send them proof that I bought the chime on eBay-I sent them a copy of the eBay page, showing the date and What I had paid for it($25.00, plus $9.00 shipping). O also sent them a line from my bank account statement, showing the amount paid through PayPal to Cripe on 8/23/2013. They then asked for another piece of information, which was located below the batteries in the chime, which I did. Then they advised me the chime was not longer under warranty, even though I have only had it some 5 1/2 months. I said it was sup[posed to have a 1-year warranty, and then they wrote back asking for proof that I had purchased the chime. I advised them that I had already sent this to them, but sent it again, anyway. Now, they are just silent.Desired Settlement: I was willing to accept a repair on the chime, but since they have tried in every way to avoid responsibility for their defective product, I would like to have a replacement unit. I would also like an apology from them.

Review: Honeywell cannot repair [redacted] humidifier under warranty because spare part is not available for three months.

I had a [redacted] 6 gallons professionally installed in 2011. The product is covered by 5-year warranty. I contacted Honeywell early January 2014 because it stopped working. Based on the diagnostic code, Honeywell support technician confirmed that the problem is with the water level sensor, part 50027998-002. I sent Honeywell a copy of the installation contract, and they agreed to send me a replacement part, however, they told me the part was out of stock, and would be sent when it is available. This was early January 2014. I called several times since then, but was always told that the part was not available. I was given a phone number to escalate the call, but the escalation contact does not return calls. The heating season is almost over, but I cannot get the part for almost three months now. The company does not dispute the fact that the part is covered under warranty.Desired Settlement: Replacement Water Level Sensor for [redacted] 6 gallon humidifier (part number 50027998-02) OR $200 to fix the humidifier.

Review: I purchased a refrigerator and an air conditioner in July/August 2013. Along with the purchase came a rebate offer for energy efficient appliances (Refrig $50, A/C $25). Rebate info submitted in August, shows it was processed August 31 in Honeywell's database. Original information says allow 4-6 weeks for processing. Contacted on 10/3/2013, spoke with [redacted] and was told there was a hold up, please allow an additional 3 weeks. Contacted on 11/6/2013, spoke with Shevis and was told checks were printed earlier that week and would receive by Friday or Saturday. No Checks were ever received. Contacted again on 11/12/2013, spoke with [redacted] and requested a supervisor. Transferred to [redacted] who explained there was still a hold up and checks were never printed. [redacted] referred my issue to her supervisor [redacted] ([redacted]) first told me she didn't know who I was to call the PA #. Called PA number spoke to [redacted] again, who contacted [redacted] personally. [redacted] then did call me to relay accounts were switched from one bank to another, checks will be out by Friday. Contacted again on 11/15/2013 (FRIDAY), spoke with [redacted] and asked for companies contact information. She refused to give it based on the fact I refused to provide my identifying information. Requested to speak with supervisor and was transferred to [redacted], checks are still being processed as per Honeywell's computer. [redacted] reports receiving an email at 11:04 am citing all checks (including mine) were printed as of this morning, won't be received until 11/18/2013 at the earliest. 3+ months since originally mailing the rebate information and I do not have the promised $75, I received varying stories when talking to different representatives; reps transfer me from one person to another, no one seems to know what is going on other than I have called numerous times to inquire about the status.Desired Settlement: I would like the rebates processed immediately. There should also be a personal apology sent to my home address for being given the run around.