Honeywell

We are investigating the circumstances of this event, and will reply further with our efforts to appease our member.? Thank you,? Kevin Thomas

I am rejecting this response because: It states in the very first paragraph of the manual's warranty explanation that the company warrants the product against defect or malfunction for year My unit malfunctioned in less than months, and they're not honoring the warranty just as they've done to other customers in the past

We apologize for the lengthy delay in service delivery on this call.The service was rendered to a member of the AAA Ohio Auto ClubWe do not hold their dues, so if a membership refund is the desired outcome, they will have to seek this through their club of membershipAs always, we will be available to the AAA OAC if they wish us to be involved in recompense.? Thanks you,Kevin ThomasAAA Akron Auto Club

The only record we show in the Customer Support database that has a corresponding e-mail address to the complainant ( [redacted] ***) is from [redacted] who contacted Honeywell on 01/02/about a no-heat situation It was not clear based on the exchange of information with the customer whether she had a problem with her furnace, or the RTH9580WF Thermostat as she was not able to supply enough assistance or information necessary to troubleshoot the problem over the phone at the time of her call Despite not having any factual basis on which to determine whether the no heat problem is with the furnace or the thermostat at this time, we will be happy to honor the thermostat warranty once we have proof of the thermostat and/or a copy of the original purchase receipt from 04/03/ Please e-mail a digital photo of the rear-side of the thermostat panel which displays the model and serial numbers of the Honeywell Thermostat in question along with a copy of the purchase receipt if it is still in your possession Upon receipt of the requested documentation, we will UPS 2nd Day ship a replacement RTH9580WF thermostat to the desired address in satisfaction of this claim Please send the aforementioned materials to: [redacted] for further handling

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ If Mr [redacted] wishes to receive a warranty replacement TH8320WF Trade Model Thermostat that had been purchased on-line through Amazon.com in this instance, then he will be required to send the defective thermostat along with proof of purchase to my attention at the following address for further warranty handling: Honeywell Inc [redacted] MN10-131A (Attn: Paul A) MPLSMN Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/21) */ The replacement product from Honeywell was received on 10/14/Issue is resolved

It has been explained to Ms [redacted] on numerous occasions for the past 2-weeks that the limited applicable 1-year warranty does not provide for manufacturer-direct warranty refunds, or for professional services sought and rendered at the choosing and discretion of the consumer for whatever the reason before, during, or after the installation of this retail productThe following is an excerpt of the warranty terms, conditions, and provisions that appear in the RTHL221B Retail Thermostat product literature that comes with the thermostat in question:

We are investigating the circumstances of this event, and will reply further with our efforts to appease our member. Thank you, Kevin Thomas

***As you and I discussed, letter to customer is attached and will US mail today.Thanks for holding this open while we confirmed with ***Regards,DaveDavid W*** Program ManagerHoneywell | Smart EnergyOffice: (*** ***
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Initial Business Response /* (1000, 5, 2015/11/06) */
Virginia also contacted her club of membership (AAA Ohio Auto Club), requesting to talk about this issue that occurred in our (AAA Akron) territoryWe worked with that club to provide a refund of $for her portion of the membership on
that accountWe took the opportunity to review the call, and to help educate the call receiver on their options when a customer makes a specific provider request, and especially when the member is in a potentially or particularly unsafe location AAA Ohio Auto Club spoke directly with the customer to reach the amicable solution, and our Road Service customer service rep will also be following up with MrsH*** directly, per her request via AAA OAC

We apologize for the lengthy delay in service
delivery on this call.The service was rendered to a member of the AAA Ohio Auto ClubWe do not hold their dues, so if a membership refund is the desired outcome, they will have to seek this through their club of membershipAs always, we will be available to the AAA OAC if they wish us to be involved in recompense.? Thanks you,Kevin ThomasAAA Akron Auto Club

? I am rejecting this response because: It says nothingSimply that they are investigating?

I'm sorry Mrs. [redacted] is still not satisfied with our response to you and to when she emailed me after my reply to her complaint.  My answer each time was (is) the same.  As I have stated, Mr. [redacted] is very professional and would never swear, harass or threaten anyone.Mrs. [redacted] defaulted on the payment arrangements she made with us.  She was to make payments on the 5th of every month and didn't do that. She was told when we spoke that if she could not make a payment at any time to either call or email.  She did neither when her payments were late or when she didn't make a payment in October. As a result I turned her account over to Bayside Recovery where she must call and make arrangements.   Mrs. [redacted] did pay $60 to Niagara's Lazy Lakes on November 17
after she was already contacted by Bayside Recovery.  I'm sorry but her
account will remain with Bayside Recovery. She must contact them at
1-800-557-0011.    Heather [redacted] Niagara's Lazy Lakes

I have emails showing theyou stated they would get AOR to reply. AOR nor lazy lakes ever took care of our reservations.   If a refund is not done we will file a small claims case.   Lazy lakes had the option to resolve this but instead continued to harass us. No where did they tell us there was not an option to stop use and fees of lazy lakes so if that is their excuse, it is laughable.
I have reviewed the response made by the business in reference to complaint ID 12219580, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  We are willing to pay our debt however, we would prefer to pay Niagara Lazy Lakes monthly payments directly and not deal with Bayside Recovery.  Niagara Lazy Lakes has hired an unprofessional collection agency. Their collection company called several times during our work hours, harassed, swore and threatened us.   We would like our credit restored in good standing and I will be happy mail a collection of checks to be cashed per date each month if Niagara lazy Lakes is willing to work with us.    We would also like a copy of our contract that we signed mailed to our house. Regards,
[redacted]