I am having issues with AMC-V (American Home Contractors of Virginia). The main issue I'm having with the company is they are not going all the way with the underlayment to the ice and water shield. There's a small roof section above my windows that they did a poor job on. I had a view of it from out my window from the 3rd level and saw this issue. After seeing this type of workmanship, I'm not certain they went all the way to the edges on the main roof of the house. I would like someone to confirm the roof was installed properly and file a complaint against this company. On the day of the roof installation, which was May 1, it was misting that day when installing the roof. I was told it's not good to install a roof on a day that has rain or moisture in the air due to moisture getting trapped in the roof. Therefore, I am unconcerned about the longevity of the roof as well. I am concerned if water has been able to penetrate the area that was not covered in underlayment (I believe that is the name of the material) The whole reason I went with this company is due to being told I would be informed throughout the entire process. I was told I would have access to seeing what all was being done via pictures of the process. They finally sent pictures 7 days later. The pictures they sent were not showing the entire process; no pictures of the underlayment being put down and mostly pictures of "finished" project. Also no one even contacted me to discuss needing plywood replaced and I was home during the entire process. They claim they came out Saturday (5/6) however, they did not call or inform us in any way they were coming and we were not home at the time. The ring camera shows whom looks to be the project manager cam that Saturday and was taking pictures of the home however, there was no crew insight I receive an invoice not long after he left. They are now claiming they will come out to fix the roof ( the part that I showed them via a picture that the underlayment was done in correctly) on the 11th. However, I can not get Ricardo to confirm a time or even a respond to my text message or returned call. I had previously missed his call when he called today (5/9) and called him back within minutes but he did not answer so, I sent a text. This seems to be the only issue they are interested in addressing as all my other concerns have been ignored.
Another issue is the way they put up another material (Im unsure of the name but can be seen in picture).
Also they are attempting to charge me for 6 pieces of plywood. Well, there were not 6 boards used, there were only 5 used .I do have video of the boards being unloaded (total of 6) as well as video of the crew taking away one new sheet. I have offered for them to view the footage but was denied wanting to see it as of now. All they have shown me is one piece of plywood with a #6 on it, which tells me nothing. So, I don’t feel I should be charged for board they did not use and feel this is the company lying and stealing from their customers. I've tried addressing this numerous times and they won't even acknowledge I'm ever saying anything. I've tried discussing via text and email. I've emailed Eddie, Vernon, and Katherine. I've called and asked to talk to a manager of AHC-V twice now and they claim someone will return my call. However, as of today 5/9 no-one has called other than the Project Manager (that I mentioned earlier wouldn't return my call or text) That is not whom I want to discuss this with since he has been ignoring most all my concerns. I want to speak to his manager or the owner of the business
I also asked that 4 shingle packs to be replaced due to the edges being damaged upon delivery, which all were agreed upon. Only 2 of those were replaced. Four new ones were brought back to my home. However, when those 4 were dropped off, he only took 2 away (they were separate from the others). He left 2 of the damaged packs, I’m assuming because they didn't separate those with the other 2 damaged ones. After watching and reviewing the video, I believe they used those 2 damaged packets on my roof because I saw them go up on the roof.
If the job was looked over by the project manager properly, these things could possibly have been avoided? However, he was only here once for a short time but was on the phone with his back to our home.He came a 2nd time to get pics when they were wrapping up.
It has also been suggested to me to contact DPOR and an attorney. As of right now I have refused payment to AHC-V and would like to discuss this before taking other measures but it seems they aren't interested. I have called AMC-V and asked for a manager TWICE with no returned call
Another issue is the way they put up another material (Im unsure of the name but can be seen in picture).
Also they are attempting to charge me for 6 pieces of plywood. Well, there were not 6 boards used, there were only 5 used .I do have video of the boards being unloaded (total of 6) as well as video of the crew taking away one new sheet. I have offered for them to view the footage but was denied wanting to see it as of now. All they have shown me is one piece of plywood with a #6 on it, which tells me nothing. So, I don’t feel I should be charged for board they did not use and feel this is the company lying and stealing from their customers. I've tried addressing this numerous times and they won't even acknowledge I'm ever saying anything. I've tried discussing via text and email. I've emailed Eddie, Vernon, and Katherine. I've called and asked to talk to a manager of AHC-V twice now and they claim someone will return my call. However, as of today 5/9 no-one has called other than the Project Manager (that I mentioned earlier wouldn't return my call or text) That is not whom I want to discuss this with since he has been ignoring most all my concerns. I want to speak to his manager or the owner of the business
I also asked that 4 shingle packs to be replaced due to the edges being damaged upon delivery, which all were agreed upon. Only 2 of those were replaced. Four new ones were brought back to my home. However, when those 4 were dropped off, he only took 2 away (they were separate from the others). He left 2 of the damaged packs, I’m assuming because they didn't separate those with the other 2 damaged ones. After watching and reviewing the video, I believe they used those 2 damaged packets on my roof because I saw them go up on the roof.
If the job was looked over by the project manager properly, these things could possibly have been avoided? However, he was only here once for a short time but was on the phone with his back to our home.He came a 2nd time to get pics when they were wrapping up.
It has also been suggested to me to contact DPOR and an attorney. As of right now I have refused payment to AHC-V and would like to discuss this before taking other measures but it seems they aren't interested. I have called AMC-V and asked for a manager TWICE with no returned call