Hong Kong Kitchen

Revdex.com spoke with a representative of the business who stated there are instances when an order for delivery is placed, and that if the customer does not answer their phone and does not answer the door, the delivery is sent back to the store and the credit card transaction is cancelledShe said that they explain this to the customers when it occursShe also stated that if the customer believes he was still charged, then to bring proof of the charge with a receipt or bank statement for a refund

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTHIs issue has been going far too long for them to just refund my money and apologizeThey should do everything they can to help out a paying customerIn this case they did notThey have called me obscene names and my only other recourse was the Revdex.com to ensure they complyAt this point I believe I’m due more compensation than just my $Just for the length of time to resolve and aggravation I should get doubleRegards, [redacted]

Revdex.com spoke to business and the following was relayed: If the customer has an issue with the charges, have them contact their bank and dispute and the bank will contact us

I ordered food 6/11/it never came and when I called to explain the money was still taken out of my account and they got extremely rude with meI had gotten hung up on several times and my miney hasn't come backThis isnt the only account Iif this happeningI can name many people this has happened to before

Revdex.com spoke with a representative of the business who stated there are instances when an order for delivery is placed, and that if the customer does not answer their phone and does not answer the door, the delivery is sent back to the store and the credit card transaction is cancelledShe said that
they explain this to the customers when it occursShe also stated that if the customer believes he was still charged, then to bring proof of the charge with a receipt or bank statement for a refund

Revdex.com spoke to Lily at business and the following was relayed: Food is set out fresh and hot. Since customer filed complaint he has ordered 2 or 3 times. He just ordered approximately an hour ago. We do not deliver cold food. If he had called back at time of delivery we would have made and sent out...

another order, customer never contacted us.

Revdex.com spoke with a representative of the business who stated there are instances when an order for delivery is placed, and that if the customer does not answer their phone and does not answer the door, the delivery is sent back to the store and the credit card...

transaction is cancelled. She said that they explain this to the customers when it occurs. She also stated that if the customer believes he was still charged, then to bring proof of the charge with a receipt or bank statement for a refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below. THIs issue has been going far too long for them to just refund my money and apologize. They should do everything they can to help out a paying customer. In this case they did not. They have called me obscene names and my only other recourse was the Revdex.com to ensure they comply. At this point I believe I’m due more compensation than just my $16. Just for the length of time to resolve and aggravation I should get double. Regards, [redacted]

Review: I ordered food 6/11/16 it never came and when I called to explain the money was still taken out of my account and they got extremely rude with me. I had gotten hung up on several times and my miney hasn't come back. This isnt the only account Iif this happening. I can name many people this has happened to before.Desired Settlement: Shut this place down. NOW!!

Business

Response:

Revdex.com spoke with a representative of the business who stated there are instances when an order for delivery is placed, and that if the customer does not answer their phone and does not answer the door, the delivery is sent back to the store and the credit card transaction is cancelled. She said that they explain this to the customers when it occurs. She also stated that if the customer believes he was still charged, then to bring proof of the charge with a receipt or bank statement for a refund.