Complaint: [redacted] I am rejecting this response because: Dear [redacted] ***:In response to MrS***’s reply to my complaint, ID # [redacted] , there have been multiple times when Honolulu Disposal Service failed to uphold their side of the service agreement as to the scheduled days of waste and cardboard pick upsAs far as my understanding goes, when any service is scheduled for a certain day, that service is to be performed on that scheduled dayFor example, if you have trash pick up from the City and County scheduled for every Monday, then a City and County refuse truck comes through your neighborhood and picks up your trash As a result of Honolulu Disposal Service not upholding their side of the service agreement we terminated the agreement with them and have since been using [redacted] , who may I add have been more than accommodating to us than Honolulu Disposal Service [redacted] has always picked up our trash and cardboard refuse on the scheduled day As far as the $that was sent to collections by Honolulu Disposal Service we would be more that happy to have paid it off, if it were a legitimate balanceWe had a verbal agreement from Honolulu Disposal Service in 2013, prior to terminating the service agreement with them that whatever balance we may have had with them would be credited back to us as for any inconveniences we experienced as a result of their negligence as to our scheduled trash and cardboard pick upsThe whole reason for my complaint is that it is the principle of the matterThe $is barely enough to even fill up some cars or trucks with today’s gas pricesIf the representative from Honolulu Disposal Service whom I had spoken with at that time in had not stated that we would be credited back for any outstanding balance, we would have just sent in the payment on time like we always didHowever, because we were told that we’d be credited the outstanding balance, once again, we expected Honolulu Disposal Service to uphold their side of the agreementWhich just like their service agreement, they did notAny business person knows that your reputation precedes you and your word should be upheldThis is the reason for my complaintThank you for your attention to this matter [redacted] Sincerely, [redacted]
Revdex.com of Hawaii, Inc Case # [redacted] : Mr [redacted] [redacted] Attention: Ms [redacted] We have made every effort to expedite this matter as quickly as possibleAfter our Safety department conducted a brief investigation and obtained the police report noted, the matter was turned over to our insurance company, [redacted] Insurance [redacted] Insurance has since conducted their investigation and has deemed our driver was not at fault and has denied the claim; letter dated July 18, is attachedDiscussions with the driver from Honolulu Disposal & [redacted] Insurance determined that the driver's operation of the vehicle could not establish fault on his actions, despite his initial acknowledgement It is the procedure that once the incident is turned over to our insurance carrier, they will handle further communication with the complainant from that point We feel every effort has been done to deal with the complainant in good faith and seek resolution Thank you,
Complaint: [redacted] I am rejecting this response because: Dear [redacted] ***:In response to MrS***’s reply to my complaint, ID # [redacted] , there have been multiple times when Honolulu Disposal Service failed to uphold their side of the service agreement as to the scheduled days of waste and cardboard pick upsAs far as my understanding goes, when any service is scheduled for a certain day, that service is to be performed on that scheduled dayFor example, if you have trash pick up from the City and County scheduled for every Monday, then a City and County refuse truck comes through your neighborhood and picks up your trash As a result of Honolulu Disposal Service not upholding their side of the service agreement we terminated the agreement with them and have since been using [redacted] , who may I add have been more than accommodating to us than Honolulu Disposal Service [redacted] has always picked up our trash and cardboard refuse on the scheduled day As far as the $that was sent to collections by Honolulu Disposal Service we would be more that happy to have paid it off, if it were a legitimate balanceWe had a verbal agreement from Honolulu Disposal Service in 2013, prior to terminating the service agreement with them that whatever balance we may have had with them would be credited back to us as for any inconveniences we experienced as a result of their negligence as to our scheduled trash and cardboard pick upsThe whole reason for my complaint is that it is the principle of the matterThe $is barely enough to even fill up some cars or trucks with today’s gas pricesIf the representative from Honolulu Disposal Service whom I had spoken with at that time in had not stated that we would be credited back for any outstanding balance, we would have just sent in the payment on time like we always didHowever, because we were told that we’d be credited the outstanding balance, once again, we expected Honolulu Disposal Service to uphold their side of the agreementWhich just like their service agreement, they did notAny business person knows that your reputation precedes you and your word should be upheldThis is the reason for my complaintThank you for your attention to this matter [redacted] Sincerely, [redacted]
Revdex.com of Hawaii, Inc Case # [redacted] : Mr [redacted] [redacted] Attention: Ms [redacted] We have made every effort to expedite this matter as quickly as possibleAfter our Safety department conducted a brief investigation and obtained the police report noted, the matter was turned over to our insurance company, [redacted] Insurance [redacted] Insurance has since conducted their investigation and has deemed our driver was not at fault and has denied the claim; letter dated July 18, is attachedDiscussions with the driver from Honolulu Disposal & [redacted] Insurance determined that the driver's operation of the vehicle could not establish fault on his actions, despite his initial acknowledgement It is the procedure that once the incident is turned over to our insurance carrier, they will handle further communication with the complainant from that point We feel every effort has been done to deal with the complainant in good faith and seek resolution Thank you,