Honolulu Fitness Center

Complaint: [redacted] I am rejecting this response because: I am done with the issue Also, his response was not a real response I just wanted to warn others of the business and business owner It was the lack of communication between himself and his staff and his lack of taking responsibility of his staff Sincerely, [redacted] ***

[redacted] [redacted] Please see a letter of [redacted] going to pay her balance.Attached a picture and response of [redacted] review

Complaint: ***
I am rejecting this response because:I am done with the issue. Also, his response was not a real response. I just wanted to warn others of the business and business owner. It was the lack of communication between himself and his staff and his lack of taking responsibility of his staff
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The business is correct that there was approximately a month long delay in notifying them of my cancelled card Unlike his suggestion, the card was not cancelled due to insufficient funds but because of fraudulent usage of my card I have further documentation to support my claim if so desired In my opinion, a fairer business practice would be to contact the card owner once the card is declined so that the card owner has an opportunity to provide a different form of payment This was done by my daughter's orthodontist's office In that way, we were able to rapidly provide another form of payment For anyone who has experienced a card cancellation before, they understand the difficulty in knowing every business that is auto paid with said card I feel that the business in question just wanted to nickel and dime me as I rarely utilize the facility and had forgotten that my card was being used for auto payment It was a punitive approach to their business practice Technically, the business can handle these issues in any way that they desire Having said this, I feel it was an unreasonably punitive approach that has left a bad feeling with this customer I might have better understood the business' rationale had the owner more clearly articulated his position I don't agree with it, but I at least understand it In short, why would said business "forgive" one decline fee but not the other if the owner is claiming to be so generous It simply does not add up
Sincerely,
Royden Y***

MrY*** notified us about a compromise of His credit card on the 30th of January, at that time, he gave us a new credit card number on file. His membership payment for January 2, got declined and were charged a decline fee of $25. The card he furnished HFC on the 30th of
January got declined again. With that, his balance totaled $after the February auto Debit. I removed one of the decline fee of $in consideration of notifying us on the 30th of January about his credit card compromise. MrY*** paid $and not the total balance of $123.30. MrY*** did not notify HFC about the Credit Card compromise before the January 2nd Auto Debit. There are only reasons a credit card transactions are denied, it is either the card is cancelled or there is no available balance in the card, Therefore, if the card was cancelled before the 2nd of January, He should notify us immediately. MrY*** notify HFC about the compromise about month later. I did not have to waive anything, but in consideration, I removed the decline fee for the month of February auto pay and Just charge him $The correct way to argue about a credit card compromise is to provide proof in a timely manner.I can provide additional information and proof of transactions if needed to

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*** review

[redacted] 
[redacted]Please see a letter of [redacted] going to pay her balance.Attached a picture and...

response of [redacted] review.

Complaint: [redacted]
I am rejecting this response because:
I am done with the issue.  Also, his response was not a real response.  I just wanted to warn others of the business and business owner.  It was the lack of communication between himself and his staff and his lack of taking responsibility of his staff.
Sincerely,
[redacted]