Bank of the James is in receipt of the complaint filed with the Revdex.com of Western Virginia on March 20, 2016 by [redacted] This complaint is related to a mortgage loan application submitted to Bank of the James Mortgage Division in January 2016 through Mr. [redacted], a...
registered Mortgage Loan Originator.Mr. and Mrs. [redacted] have expressed their dissatisfaction with the mortgage loan process, and more specifically, the mortgage loan originator, Mr., [redacted]. Without disclosing personal and private customer information with a third party, Bank of the James informs you and confirms that it has responded to the customer’s concerns under separate written cover. In addition, Mr. [redacted], President of Bank of the James Mortgage Division, and Mr. [redacted]’ direct supervisor, has personally contacted the customers to discuss their complaint and to respond to their stated and desired settlement for a refund of $450.00 for the VA Appraisal Fee, $275.00 for the Home Inspection Fee, and $3,600.00 for three months’ rent. Bank of the James does agree that a better line of communication between the customers and [redacted], the mortgage loan originator should have occurred. But the Bank of the James denies that there were any improprieties or violations of applicable laws or regulations. In any event, Bank of the James has apologized to Mr. and Mrs. [redacted] for the lack of communication and apparent confusion, and the Bank of the James has agreed to pay a monetary settlement to Mr. and Mrs. [redacted] in acknowledgement of their inconvenience.This matter has been amicably settled between Bank of the James and Mr. and Mrs. [redacted] No further communications to The Revdex.com of Western Virginia is warranted at this time. Sincerely, [redacted] Compliance OfficerCc: [redacted]
Bank of the James is in receipt of the complaint filed with the Revdex.com of Western Virginia on March 20, 2016 by [redacted] This complaint is related to a mortgage loan application submitted to Bank of the James Mortgage Division in January 2016 through Mr. [redacted], a...
registered Mortgage Loan Originator.Mr. and Mrs. [redacted] have expressed their dissatisfaction with the mortgage loan process, and more specifically, the mortgage loan originator, Mr., [redacted]. Without disclosing personal and private customer information with a third party, Bank of the James informs you and confirms that it has responded to the customer’s concerns under separate written cover. In addition, Mr. [redacted], President of Bank of the James Mortgage Division, and Mr. [redacted]’ direct supervisor, has personally contacted the customers to discuss their complaint and to respond to their stated and desired settlement for a refund of $450.00 for the VA Appraisal Fee, $275.00 for the Home Inspection Fee, and $3,600.00 for three months’ rent. Bank of the James does agree that a better line of communication between the customers and [redacted], the mortgage loan originator should have occurred. But the Bank of the James denies that there were any improprieties or violations of applicable laws or regulations. In any event, Bank of the James has apologized to Mr. and Mrs. [redacted] for the lack of communication and apparent confusion, and the Bank of the James has agreed to pay a monetary settlement to Mr. and Mrs. [redacted] in acknowledgement of their inconvenience.This matter has been amicably settled between Bank of the James and Mr. and Mrs. [redacted] No further communications to The Revdex.com of Western Virginia is warranted at this time. Sincerely, [redacted] Compliance OfficerCc: [redacted]