Hood Communications

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me The business called me and we worked out an arrangementThank You!

Mr [redacted] complaints are not entirely trueAt no time did we leave equipment in his yard for weeksWe work in the utility easement and restore to same or similar upon completion of the projectDespite unfounded accusations, we have restored his yard to the same or better condition than prior to any work done

I have already reviewed this complaintReporting to the Revdex.com simply wasted the customer's time and the Revdex.com's timeI personally visited this location on 12/12/and viewed the yardWhile I truly believe that there was not previously formidable grass before excavations commenced, I chose to avoid
further complaints and fight on the customer's behalf by requesting approvals from at&t to place sodThere were clovers and patches of grass previously, but not a grass cover by any meansHowever, we at Hood Communications make every effort to leave each area as good or better than we found itWe have been working this restoral into our schedule since Friday 12/and we intend to complete it as soon as possibleIt was unfortunate that this job was an emergency dig that ran late into the night in a residential area lending to "getting off on the wrong foot" from the beginningWe have no intention of the job finishing with the same regardI appreciate your patience and you should be seeing a restoral soon

Complaint: ***
I am rejecting this response because: you statements are untrue and I have photos to prove itmy photo sow my yard before you guys dug up my yard and my yard during your process as wellmy photos even show the hole you dug in my yard with my home and grass in the backgroundthe only none green spots in my yard is the places where my grass is going dormant for the wintertherejust incase you pulled something like this we took those picture along with pictures of the hole with your equipment still on the sitei also took pictures with a close up of the grass and you hole in the backgroundall copies of the pictures are with my attorneya can certainly send you copies to make you a believer that grass was therei even have pictures of my yard before you started your workthose pictures are in my phone and has dates on them ( which will hold up in court if this goes that far)better than that you have my phone number and addresscome by my home and we can walk through my backyardother than where your guys dug up my yard, show me a spot in my backyard thats not grassin still missing half of my landscape lighting cablesits was either buried deep in the deep trench you dug or your guys cut it when they dug up my yardand my sprinkler is still sitting in a open holenow im trying to give you a chance to make it rightin fact im not asking you to do nothing more than what your guys knocked on my door and promisedi even walked back to my backyard and personally showed ad told the guy where the sprinkler and landscape cables where and told me again that they will put everything back the way it wasi built this home and also have the original plans that shows that the builder installed sodthe installed sod on every home in our neighborhoodyou dug up homes backyard and all home you covered the hole and just threw down grass seedsyou telling me that all homes that where built less than years ago, in which the builder laid grass in all backyards, had no grass when you started diggingyou know thats not truei have typed a letter to the CEO of at&t and also email at&t as well and im in the process of closing my accounts with themim not asking you to do nothing more than what you promised and have even told my attorney to wait until you have a chance to make it rightbut I have a timelinemy daughters birthday is Christmas Daywe planned a big party for her in our backyard which can not happen in the state you left it inyou guys started there work on 12/9/and its almost christmas and my is still not put back the way it was if you dont do what you promised very soon then the letter to the CEO of at&t will be put in the mailalso I will tell my attorney to move forward with the lawsuit on you bothin which then I will be seeking repairs and money lost in deposits for my daughters partyalso I will contact the San Antonio news station kens and you will be on the next news segment of eye witness wants to knowim pretty sure that will be great for businessagain im not asking for nothing more than what was promised to meput my yard back the way it wasive been very calm until recentlyi every told you guys many times that you were impacting my daughter birthday Christmas Dayi have pictures to verify that grass was therebefore during and after pictureslike I said eariler I will gladly walk you through my back yard so you see grassyou have my number and my addressif something doesnt happen soon then I will be forced to take the next step
Regards,*** ***

In response to Ms*** rejection of our previous response: The picture sent shows that the grass was sparse on the slope at bestRegardless this is not even an issue since the At&t manager has already given the approval to place grass in that very large area as stated in the previous responseWe do not know which neighbor spoke to our employee, but he stopped our employee before he even got to the site to ask about the dog being outside on the front porchSince this happened prior to our employee even getting to the site, I can only surmise that he could not possibly have let the dog outPlease do not misunderstand, we are sympathetic to your loss but we did not cause this

Sent: Thursday, October 08, 1:PMTo: drteamCc: ***Subject: ** ***
I responding about the above complaint above described, I did respond to *** *** via phone on September 25, We did discuss the issue and I agree to satisfied Her petition to perform one last cut on September We both made a mutual agreement for both sides satisfaction, I stated my reasons to the billing and she also stated her complaint witch ended resolveI thank *** *** to let me resolve this issue on the peace waySincerely, -- Thank you, Jenry C*** Cypress Landscape

Complaint: ***
I am rejecting this response because:
When the hood communications employee was on site at our home he pointed out the house of the neighbor he claimed to have spoken toThat is the neighbor that we spoke withAgain, he is willing to give a written statement to the fact that he did not say that he did not know who our dog belonged to, and that he did not see our dog out until Hood communication entered our backyardOf course a hood communication employee will lie and not want to admit to letting our pet out considering that he would have to deal with repercussions of his actionsMy neighbor has no reason to lie. We also had the chance to talk to the hood communication employee that was on site when our dog was let out and he apologized several times and told a story of his own dog getting let out of his own backyard and getting hit by a car and how devastated that he wasIf he did not let our dog out than why did he apologize numerous times throughout the day while he was working
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I attached a photo of our back yard showing our grass up to the point of where they dug up our yardWe very clearly have grass up to where they damaged it
Also, I have spoken to our next door neighbor who they claim said he didn't know our dog and he said that he did not say thatHe said he told them *** belonged to usI do not know of very many neighbors that live as close as we do that would not know what his neighbors dogs look like especially because his kids often play in our yard with our dogsSo which story makes better sinceHe also said *** was not out until hood communications entered our propertyHe is also willing to give a written statement to back this upIn addition, how could a lb great dane escape a yard without any holes or open gates? He was in our backyard when we left home and was gone after hood communication entered our yard without noticeAfter carefully examining our yard and fence the only way that *** could have gotten out is through an open gate because there is no holes in our fence at allPlus we have two other small dogs that did not get outIf there was a way to escape wouldn't all three of them have gotten out instead of just the one large intimidating dog.
Regards,
*** ***

While Hood Communications recognizes that the loss of a pet is very difficult, we did not take part in losing Ms. [redacted]s Great Dane. There are several inconsistencies in Ms. [redacted]s statement. First and foremost, the dog in question was out on the front porch when Hood Communication's employee went...

to the address. A neighbor of Ms. [redacted]s can also attest to that fact. The other statement that is incorrect is that we dug up the back yard and took 3 weeks to cover it. We went out on 7/21/2014 to dig. We had to leave it open in order for the At&t technician to fix service to that area. We did place fencing and plywood for safety. We are at the mercy of At&t to complete the work and notify us to fill the holes. It was on 7/30/2014 that we returned and backfilled the hole, not 3 weeks by any means. Also, Ms. [redacted] states that we have not been back to restore the grass. I spoke to the At&t manager, [redacted] at ###-###-####, on 8/8/2014 who told me that Ms. [redacted] didn't even have grass in her back yard when we began work. He has authorized for Hood Communications to go place sod at Ms. [redacted]s simply as an [redacted] branch to stop further issues. Further it is a very significant amount of sod that will be of great cost to At&t in the form of materials and labor. We do not wish to anger Ms. [redacted] any further, but there is no basis for her complaint against Hood Communications. If further information is required, the At&t Manager [redacted] can be reached at ###-###-#### or by email at [redacted]@att.com. The technician, who may also be able to add insight, is Nate at ###-###-####. I thank you for reviewing this information.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  
The business called me and we worked out an arrangement. Thank You!

Mr. [redacted] complaints are not entirely true. At no time did we leave equipment in his yard for 3 weeks. We work in the utility easement and restore to same or similar upon completion of the project. Despite unfounded accusations, we have restored his yard to the same or better condition than...

prior to any work done.