Hood Custom Homes, LLC

Hello, in response to the complaint I spoke with [redacted] Puetz the first time on the 11th or the 12th of June while I was on vacationI spoke to her again on the 15th and on the 16th, I had horrible reception since we were in Yellowstone so the final conversation was thru text message The very last text was sent by me and I had asked her to please keep me informed I called on July 14th and left a message as well and she hasn't returned my call Also she stated that my employee went in the back to speak to me out of ear shot which was also untrue since I could hear the customer talking in the background I have enclosed the screen shot of when I called as will as the last message which was sent already The customer is labeled as [redacted] which is one of the customer's dog's name

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our dogs were in the care of Happy Paws Marley was the dog that got hurt We have no idea how it happened nor does the owner She just thinks she doesYes we did send those text to each other I now know we will never kennel our dogs without signing a contract which Happy Paws does not have you do The owners futher follow thru did not take place until after this complaint was filed I don't read anything stating how the owner is going to resolve thisI asked for his boarding fee to be refunded but looks like the business does not want to take responsibility for his injuries.
Regards,
*** ***

Our dogs were in the care of Happy Paws.  Marley was the dog that got hurt.  We have no idea how it happened nor does the owner.   She just thinks she does.I'm pretty sure that he landed wrong when he jumped,  how exactly am I being blamed for something out of my control? I can't tell a dog to stop jumping when he is excited.  The last time he was out to play he was fine and playing with his sibling!    Yes we did send those text to each other.  I now know we will never kennel our dogs without signing a contract which Happy Paws does not have you do. I do have a contract but when you dropped off the dogs you were already waiting for me and in a rush,  I rushed over to meet you knowing I was late and you gave the dogs to me,  you were out the door before I even had a chance to put the dogs on the other side of the gate.  The owners futher follow thru did not take place until after this complaint was filed. I asked you to keep me informed because you said you were going to take him to the vet!  You did not keep me informed,  instead you filed with the Revdex.com so you can get your boarding for free.  I'm sorry your dog's were happy,  played with, fed and inside a building with AC, it wasn't until the last day he hurt himself,  because after talking to both girls he was walking normal.  I don't read anything stating how the owner is going to resolve this. I asked for his boarding fee to be refunded but looks like the business does not want to take responsibility for his injuries. Once again I can't tell a dog to quit jumping,  how can I take responsibility for his injuries when I had no control over to what he was doing!!!! He is a young, hyper dog  you didn't bring me an elderly dog who sleeps all day!I'm sorry that she feels this way but I have called her and left a message. I am sorry that her dog had hurt himself while at the facility while I was away.  It was bad on my fault for not having her sign our paperwork but I was late meeting her since I was trying to pack so we could leave and she was in a rush. I felt that she was a "good customer" and I already had kept her waiting when she had to leave town and didn't want her to be upset that now I was keeping her longer to fill out our paperwork. I spoke to the girls and they said that the dog was playing and running around just fine, I can't keep a dog from jumping and acting like a dog. For all we know the dog could have heard the parent's voice and was jumping so hard because he was excited. I asked her to keep me informed, I was extremely busy with family stuff and she had chosen not to keep me up dated like I asked. I can't call her everyday and ask for an update. I do have a family, I have 4 children that need me when I'm not working and a household to still run. All she had to do was shoot me text to say she took her dog to the vet, drop by and tell me what they said. I was the one who made contact last with her.

Hello,  in response to the complaint I spoke with [redacted] Puetz the first time on the 11th or the 12th of June while I was on vacation. I spoke to her again on the 15th and on the 16th, I had horrible reception since we were in Yellowstone so the final conversation was thru text message....

 The very last text was sent by me and I had asked her to please keep me informed.   I called on July 14th and left a message as well and she hasn't returned my call.  Also she stated that my employee went in the back to speak to me out of ear shot which was also untrue since I could hear the customer talking in the background.  I have enclosed the screen shot of when I called as will as the last message which was sent already.  The customer is labeled as [redacted]  which is one of the customer's dog's name.