Hood Technologies Fire Safety Inc

Complaint: ***
I am rejecting this response because:
I have already submitted this matter to the Small Claims Court our Hearing is set September 25, at 1:30p.m *** ** *** *** *** *** should have already received this informationIf he want to resolve this matter then he will call me to set up an appointment before the court date redo my deck and refund my court cost of $90.04.?
Sincerely,
*** ***

Yes I did respond but I believe it was prematurely I hadnt talked to my daughter who actually was the one working on the job.? I have learned that the customer had started ? working on the job also interferring with my daughter/workets production actually knocking over a cooler and making a mess.? I truly want to make this right and really believe the customer is a very nice person and has been understanding.Once again im the victim of a employee/families members actions when all im trying to do is put people to work so they can feed their familiesI also have a temp new phone # *** I will make this right just need a lil more time....*** ***PresidentHood Technologies

We have had many problems with our merchant services and using mobile readers ( which was a easy to get processor that sells at many local stores that anyone can get a mobile reader).The Company is so obnoxiously hard to get ahold of a real person and their fees so high that as of Jan we
began using another but yet more professional processor merchant service companyI am willing to reimburse the original $and perform the service ordered at no charge.I also recommend the customer to dispute the other charges with their card company! Please let me know if this is enough to Satisfy the customerWe have 2deals on *** with over sold & have a 88% customer satisfaction rateI'm sorry this happened and truly want the customer satisfied

Card services is refunding ? to customer not only has she reported to you but also disputed with card company and they will make it rightI feel no longer need to respond here when the card services will decide this was the customers decision to report to bank so now it's out of my hands and have tried diligently to resolve

I apologize for this and sir as I said and yes told you about some theft that had happened in my company and that I would make it correct and unfortunately you wasn't the only oneI did make make restitution on it as you saidAnd I plan on fully paying monies backAnd if you think the service
that was performed by us was that unsatisfactory then I will re-imburse that too along with the fee to pay For the chemical that kills & prevents mold from coming backI opened this business months ago to truly have a real family business, buy have since found out of a sickness (addiction) to not one but two family members that seen it fit to commit fraudI am currently seeking funding via a small business loan to pay these debts offDo I'm asking just for sometime to do thisIf I had committed fraud I don't think paying back the debts would of happenedI'm trying to run a business to put people to work and to help people keep their single most biggest investment cleanOn my end I feel the need to pay back overchargesBut to seek a refund for services that was 100% rendered at a satisfactory level is asking a bit much

Complaint: ***
I am rejecting this response because:I believe that regardless why the charges of $happened they did go through, which means the company was paid and therefor the company needs to reimburse me.I do accept the first part of the offer but they do need to refund my unauthorized payments as wellTheir dispute with the server does not concern me
Sincerely,
*** ***

11/03/2017: Mediator sent consumer email requesting update.11/03/2017: Is he wiring it or sending me a check?I'd prefer not to give out account information but a check would be fine.11/07/2017: Mediator sent consumer email to check if they had received refund from businessExplained business had not responded to my last few attempts to reach them11/22/2017: Emailed consumer requesting update11/22/2017: I have not received anything.12/07/2017: Mediator sent email to consumer providing update12/14/2017: Mediator sent email to consumer requestin update

Complaint: [redacted]
I am rejecting this response because: Attempts to...

contact the business owner have been futile.  I'm aware of the business's financial situation.  I am willing to accommodate the business, but I need more than verbal assurance of repayment.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 1) At time of order placed, I verified three things prior to placing the order a) they are insured b) that all debris would be removed from property and c) the work would be done on 5.5.17.  2) The only times of scheduling I was given were 5.5, which didn't happen 5.6 or 5.7, which didn't happen; 5.8 which one of two were done.  No other dates were given to me.3) Owner emailed me on 5.17.17 stating that "he was never made aware of this nor given the chance to make good"4) Owner emailed me on 5.17.17 stated "I've let Wes and Tammy go"5) Tammy, told me on 5.15, she would pay me back money due via cashiers check on 5.16.17.  Owner stated, he'd issue refund on 5.16.17 in email.  Now he's stating he's wiring funds?  He does not have, nor will I give him a bank account number to wire funds.  6) I have never been hostile; I was direct, to-the-point and professional at all times in trying to resolve issues and false statements given to me.Sincerely,[redacted]

I apologize for this and sir as I said and yes told you about some theft that had happened in my company and that I would make it correct and unfortunately you wasn't the only one. I did make make restitution on it as you said. And I plan on fully paying monies back. And if you think the service...

that was performed by us was that unsatisfactory then I will re-imburse that too along with the fee to pay For the chemical that kills & prevents mold from coming back. I opened this business 8 months ago to truly have a real family business, buy have since found out of a sickness (addiction) to not one but two family members that seen it fit to commit fraud. I am currently seeking funding via a small business loan to pay these debts off. Do I'm asking just for sometime to do this. If I had committed fraud I don't think paying back the debts would of happened. I'm trying to run a business to put people to work and to help people keep their single most biggest investment clean. On my end I feel the need to pay back overcharges. But to seek a refund for services that was 100% rendered at a satisfactory level is asking a bit much.

Card services is refunding  to customer not only has she reported to you but also disputed with card company and they will make it right. I feel no longer need to respond here when the card services will decide this was the customers decision to report to bank so now it's out of my hands and have tried diligently to resolve

HERE IS A CONFIRMATION OF THE REFUND I WOULD LIKE THE COMPLAINTANT TO REMOVE ALL REVIEWS OR GIVE A REBUTTAL TO ALL REVIEWS OF OUR COMPANY PLEASE  ReceiptMay 25th, 2017 Your money is on its way.This page is your receipt and we've sent it to [redacted]@GMAIL.COM. You may want to print it for your records.Cash pick up instructions: Pamela will need the following at a WU agent location:1. Government-issued photo ID.2. Tracking number (MTCN) [redacted]. Tracking number (MTCN): [redacted]

Complaint: [redacted]
I am rejecting this response because:I believe that regardless why the 2 charges of $181.50 happened they did go through, which means the company was paid and therefor the company needs to reimburse me.I do accept the first part of the offer but they do need to refund my unauthorized payments as well. Their dispute with the server does not concern me.
Sincerely,
[redacted]

11/03/2017: Mediator sent consumer email requesting update.11/03/2017: Is he wiring it or sending me a check?I'd prefer not to give out account information but a check would be fine.11/07/2017: Mediator sent consumer email to check if they had received refund from business. Explained business had not responded to my last few attempts to reach them. 11/22/2017: Emailed consumer requesting update. 11/22/2017: I have not received anything.12/07/2017: Mediator sent email to consumer providing update. 12/14/2017: Mediator sent email to consumer requestin update.

We have had many problems with our merchant services and using mobile readers ( which was a easy to get processor that sells at many local stores that anyone can get a mobile reader).The Company is so obnoxiously hard to get ahold of a real person and their fees so high that as of Jan 1 2017 we...

began using another but yet more professional processor merchant service company. I am willing to reimburse the original $81.50 and perform the service ordered at no charge.I also recommend the customer to dispute the other charges with their card company! Please let me know if this is enough to Satisfy the customer. We have 2deals on [redacted] with over 120 sold & have a 88% customer satisfaction rate. I'm sorry this happened and truly want the customer satisfied.

Complaint: [redacted]
I am rejecting this response because:
After speaking directly with the Revdex.com today, we appreciate their advisement on this business.  Given the documentation we have from Mr. [redacted] on May 20, 2017 at 7:49 AM with an apology and response that he will put a check for the $150.00 in the mail, we will not settle for less than what will be needed to make us whole from the damages via the now-former employee.  At the time of the incident, the aforementioned employee and business owner requested that we do not go through the insurance company and we respectfully complied.  However, we would be willing to close the case immediately upon Mr. [redacted] refunding the $95.00 groupon that was purchased and paying us separately a check for $55.00.  This would satisfy the current deficit.  
Sincerely,
[redacted]Addendum: I
contacted Groupon and was refunded $95. In stead of the $75 offered, I
will accept $55. Once received I will close the complaint.

Yes I did respond but I believe it was prematurely I hadnt talked to my daughter who actually was the one working on the job. I have learned that the customer had started  working on the job also interferring with my daughter/workets production actually knocking over a cooler and making a mess. I truly want to make this right and really believe the customer is a very nice person and has been understanding.Once again im the victim of a employee/families members actions when all im trying to do is put people to work so they can feed their families. I also have a temp new phone # [redacted] I will make this right just need a lil more time....[redacted]PresidentHood Technologies

11/02/2017: Emailed business and inquired about $55.00 refund to consumer.11/02/2017: Please send me his email and city in which he resides in.  I will wire the$55 to him.11/02/2017: Mediator provided requested information.11/03/2017: Mediator sent business email letting him know consumer is requesting a check be mailed. 11/06/2017: Mediator sent business email letting him know consumer is requesting a check be mailed. 11/07/2107: Mediator called business and left message. 11/07/2017: Yes, I can mail the consumer the refund check.11/22/2017: Sent business follow up email. 11/22/2017: Yes of course I want to rectify cam we discuss early next week11/28/2017: Mediator called business and left message for [redacted].11/29/2017: Called [redacted] and left message.11/29/2017: Sent email to [redacted] asking if he was going to follow through with sending consumer check.11/29/2017: OK I WILL LOOK AT THESE AS I HAVE BEEN IN THE HOSPITAL WITH KIDNEY 12/07/2017: Mediator emailed business requesting update.

I will refund $ in form of wiring funds to her. She was told we was 2 weeks out in scheduling and would not accept that and regretfully we tried but with all the phone calls and nonsense from her I advised not to do customer made threats and I will not send any worker into a hostile enviroment. This...

customer should of accepted our 2 week scheduling in which now she has caused us to miss others and lose 2 employees .

Complaint: [redacted]
I am rejecting this response because:
I will be satisfied with the refund.  However, I am rejecting the response in order...

to keep the complaint open until the refund is actually received.  No offense intended, but I have been promised a refund for the past 4 weeks.  This will not be resolved until I receive the refund of $100.  I will also accept the offer to powerwash the house at no charge, I only request that I am given notice the evening prior to prepare the house. It can be done any day of the work week during normal work hours.  I appreciate your quick response and that you are offering the free service in addition to the requested refund.
Sincerely,
[redacted]