From: [redacted] Sent: Monday, June 13, 4:PMTo: [redacted] Subject: Re: [redacted] Cornerstone Fence response to complaint # [redacted] Consumer was quoted a fence on 4/27/in which he contacted our office and placed a deposit over the phone for 50% of the cost of his quoted fence work It was told to the consumer that in addition to the deposit, we would need a signed contract and terms and conditions in order to proceed with his order We placed several calls to him afterwards and left messages asking for signed paperwork The consumer returned a phone call on 5/11/and stated that he was disappointed that we had not ordered his materials as of yet, it was again explained to him that we needed a signed contract from him He then expressed that he would like a refund for the deposit that he placed We did process his refund on 5/19/for the amount of $2,
From: *** *** *** Sent: Monday, June 13, 4:PMTo: *** *** *** *** *** ***Subject: Re: ***Cornerstone Fence response to complaint #***Consumer was quoted a fence on 4/27/in which he contacted our
office and placed a deposit over the phone for 50% of the cost of his quoted fence work. It was told to the consumer that in addition to the deposit, we would need a signed contract and terms and conditions in order to proceed with his order. We placed several calls to him afterwards and left messages asking for signed paperwork. The consumer returned a phone call on 5/11/and stated that he was disappointed that we had not ordered his materials as of yet, it was again explained to him that we needed a signed contract from him. He then expressed that he would like a refund for the deposit that he placed. We did process his refund on 5/19/for the amount of $2,
From: [redacted] Sent: Monday, June 13, 4:PMTo: [redacted] Subject: Re: [redacted] Cornerstone Fence response to complaint # [redacted] Consumer was quoted a fence on 4/27/in which he contacted our office and placed a deposit over the phone for 50% of the cost of his quoted fence work It was told to the consumer that in addition to the deposit, we would need a signed contract and terms and conditions in order to proceed with his order We placed several calls to him afterwards and left messages asking for signed paperwork The consumer returned a phone call on 5/11/and stated that he was disappointed that we had not ordered his materials as of yet, it was again explained to him that we needed a signed contract from him He then expressed that he would like a refund for the deposit that he placed We did process his refund on 5/19/for the amount of $2,
From: *** *** *** Sent: Monday, June 13, 4:PMTo: *** *** *** *** *** ***Subject: Re: ***Cornerstone Fence response to complaint #***Consumer was quoted a fence on 4/27/in which he contacted our
office and placed a deposit over the phone for 50% of the cost of his quoted fence work. It was told to the consumer that in addition to the deposit, we would need a signed contract and terms and conditions in order to proceed with his order. We placed several calls to him afterwards and left messages asking for signed paperwork. The consumer returned a phone call on 5/11/and stated that he was disappointed that we had not ordered his materials as of yet, it was again explained to him that we needed a signed contract from him. He then expressed that he would like a refund for the deposit that he placed. We did process his refund on 5/19/for the amount of $2,