Hood's Automotive Reviews (%countItem)
Hood's Automotive Rating
Address: 198 NW Industrial Ct, Bridgeton, Missouri, United States, 63044-1276
Phone: |
Show more...
|
Fax: |
+1 (314) 739-4794 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Hood's Automotive
Add new contacts
My car was towed on 1/17/19 due to an accident and I was waiting on legal action to see who will take final blame for the claim. I contacted the tow yard maybe once a week for the first few weeks with questions just out of curiosity. I was informed hay if I didn’t come get the car and pay fees then it would get crushed but I could go and pay the tow fee to get my property. I last spoke with the OWNER of the company won 2/19/19 who asked me about the litigation and I told her nothing was determined at the moment, this was because the lawyer I selected informed me that they couldn’t take on the case. So I asked the owner if they could hold the car longer until I can come up with the tow fee money to at least get my valuables out of the car and she agreed. On 2/19/19 she informed me that she would hold the car for another month and she put notes everywhere to let the staff know. On 3/11/19 I called and was informed that the car went to the crusher on 2/26/19, a week after she told me she would hold it for 30 days I spoke with her again and she apologized multiple times and even asked what was in the car as if they would at least try to compensate me with something for crushing my stuff that she insisted would still be there. She also confirmed that she put notes on the file saying do not crush before calling owner and to hold off on crushing so she wasn’t sure what happened. All the while never saying if there was anything they candies in regards to my stuff that I wanted to get out of the car. This is so unprofessional and if she was unable to hold the car she shouldn’t have told me it would be kept, just for it to be crushed a week later and all my stuff GONE. I will try to seek legal action for this just for them to cover the few hundred dollars I lost due to her miscommunication, you would think this type of stuff wouldn’t happen when speaking with the OWNER. How is that business being ran? The owner also said the notes were all over the file so they must’ve fell off, well I’m the only one out of something here when I was going to pay the tow fees to get the stuff.
This vehicle was towed on 1/17/19 as indicated by *** from an auto accident. *** did contact us immediately regarding the vehicle. She indicated she did not want the vehicle, but was interested in the contents of the vehicle. Per our company policy and MO State Statute, the registered owner could pay the towing fees of $140 and pick up her personal belongings. All storage charges would remain with the vehicle and would not have to be paid until the vehicle left our property. I did speak with *** at some point in February and she indicated she was having a hard time finding a lawyer. I told her I could hold the car a while longer. I do not remember giving her a specific time of how long it would be held. I notified all registered owners with certified return receipt mail of the location and fees due on the vehicle as required by MO State Statute and that letter was returned to us as undeliverable. At the end of February, we had not heard back from *** and the car was disposed of. We did not have keys to the vehicle to retrieve any contents from the vehicle. While I do believe *** had been periodically checking on the vehicle, we have no notes of her phone number on her file (she had been calling us, but had not appeared in person to prove ownership so we had not recorded that information on the tow sheet) and therefore did not have a way to contact her. We also did not have an accurate address as noted by the returned certified letter. *** did contact us on 3/11/19 (almost 60 days after the accident) asking about her car. We informed her it had gone to the car crusher on 2/28/19 along with all contents of the vehicle. We have no idea what was in the vehicle. When she contacted us on 3/11/19, we did apologize that the vehicle was gone and she had not had been able to get her personal belongings out of the vehicle. *** did have 37 business days to retrieve her belongings which she did not do. We did not offer to compensate *** for any potential belongings that were potentially in the vehicle nor did she request such compensation. She did tell us that at the time of the accident she had just returned from vacation and had luggage, clothes and shoes in the vehicle that she really wanted. She could have retrieved any personal belongings between 1/17/19 and 2/28/19 Monday through Friday between 8 am and 6 pm or Saturdays between 8 am and 3 pm by proving ownership and paying the $140 which she was well aware of. *** never appeared to prove ownership, pay the tow fee and retrieve her personal belongings during that time. Unfortunately, we have limited space and when a vehicle is on our lot in excess of 30 days and all the proper notifications have been done as per the MO State Statute (note the attached MO Form 4577 in the Signature section where it states after 30 days the towing company may obtain a certificate of ownership or title to the abandoned property or sell the property on a bill of sale to a scrap metal operator or licensed salvage dealer for destruction.), we have the legal right to dispose of the vehicle.
It was not our intent to remove *** vehicle before she had an opportunity to remove her personal belongings. She had ample time to pay the tow fee and retrieve her belongings and she did not.
Complaint: ***
I am rejecting this response because: Everything they stated I am aware of but it’s the fact that the owner personally told me she would hold it and did not do that! I do not have a reliable car to get there so it took longer, which isn’t their fault at all and I am not blaming them for that. I simply think that if she wouldn’t have said okay we will keep it for 30 more days then I would’ve rushed to get the stuff out the car instead of trying to wait until someone could’ve taken me there. Don’t give your word if you’re not going to keep it being a business OWNER. Because now I’m out of other things as well from the owner of the company not being true to what she said. That’s the only issue here, not the timeframe or any of that, don’t say okay to things then go against your word. Like, where is the credibility?
Sincerely
On 4/2 I was involved in a car accident and ended up with a flat tire. Hoods towing was called on the scene but the police. Upon arrival the driver asked me did I have a spare. I told him I did. I then left the scene as instructed by pd. By car was sitting horizontally ona vertical street. Once I called the tow company to see how much it would be I was told my car was towed because ‘the driver decided it was best’. Even though I only had a flat tire. I was then told I was charged an extra fee for using the winch. I explained to the owner that my car was on a flat surface. The median that he said my car was stuck on was literally a patch of grass. She said the again the driver determined that was best. We argued back and forth and she then agreed to remove the winch fee. I asked about the damage to my vehicle and she said it was pretty extensive. The front end and rear passage side were ‘crunched up pretty bad’ in her opinion. Then she told me they would charge me 75 to pull it around to the automotive side to really inspect the damages. I declined. So on day 1 I was looking at $200 in tow fees when I only needed the spare put on. I was unable to go look at the car until Wednesday. I popped the hood and saw my battery was disconnected. The man who escorted me to look at the vehicle said my battery was knocked over upon impact in the car accident. I found that VERY strange. The damage was no where near as bad as she described. So the following Friday I went to change the tire. I knew they had done something with my battery because the battery caps where missing. I bought the car in April 2017 and they had just put a new battery in it. I however could not argue my point because the owner wasn’t there. And I was already up to $300 in fees just for that week. So I changed the tire and left. Before I could even go get the car inspected by my own mechanic battery acid spilled all over the wires and is now ruined. These company’s schemes are ridiculous. They only really help people who they have a personal relationship with.
On April 2, 2018 at 8:45 am we were contacted by the *** to tow a vehicle that had been involved in a car accident. Upon arrival, *** was sitting between the entrance from ***. The vehicle was straddling the two concrete surfaces with two wheels on *** and two wheels on the entrance ramp. The vehicle had a flat right front tire. Our driver assisted *** in getting her car seat out of the back of her vehicle and set the car seat in the police car while she and her child were waiting for her ride to get there. *** then left with her ride and her child. The vehicle had to be winched off the divider since the tires were straddling the grass area. The vehicle had to be winched because of the position of the vehicle and the curb was obstructing our ability to get the "L" arms for wheel lift under the tires. As a result, the vehicle had to be winched off the median. The vehicle was then towed to our facility.
*** contacted us and was informed of the fees including the winch charge ($194.00 plus $40 per day storage). In a good faith effort, we waived the $50 winch charge. *** was told that storage on the vehicle was $40 per day for each calendar day the vehicle was here. When *** asked about damage to her vehicle, I told her I had not personally seen the vehicle, but it appeared from my drivers sheet that there was damage to the right front of the vehicle and the left rear of the vehicle. *** did not come in for 3 additional days to pick up her vehicle. At that time, we provided a jack and 4-way so she could change her tire at no additional charge.
*** vehicle had to be towed because of the flat tire and she had left the scene of the accident. The police would not allow her car to stay in its location due to obstructing traffic. There is no shoulder on *** where the front of her vehicle was sitting and her rear of the car was hanging on the entrance ramp obstructing the ramp.
Concerning *** battery, we did not open the hood of her vehicle until one of my drivers assisted her in the lot when she asked us to open her hood so she could check the radiator. That was the only time we opened the hood of the vehicle. We noted the hold down was broken and the battery was laying on its side. We determined that was because of the accident. At no other time did we open the hood of the vehicle.
*** picked up her vehicle on 04/06/18 incurring the $144 tow fee ($50 winch charge waived) and 4 days of storage at $40 per day ($160) (one day of storage was waived as the vehicle was at our facility for 5 calendar days) for a total of $304.00. *** could have picked up her vehicle on 4/2/18 where her total bill would have been $184 but she did not.
Our charges are fair and valid and provided *** with several discounts through the process.
Attached are copies of the Tow Ticket along with a picture of the area of the accident.