Hooked On Toys

[redacted] was refused service after trying desperately to gain a firearmIn his gun transfer paperwork, he noted that he has a history of domestic violenceThis along with his overall approach made every employee hesitant to sign over a lethal firearm, leaving us liableWe don’t feel comfortable releasing a gun to someone that is aggressive, rude and pushyThis is for their safety as well as the safety of our community [redacted] increasing hostility toward our staff made it necessary to ban him from our storeHe was not refunded the $because that is a non-refundable paperwork fee; it is held for all the time he caused our employeesThat amount is never refunded for any customer, especially in cases like thisWe even had to pay out of pocket to ship his firearm back because we don't release deadly weapons to customers we deem high risk such as himWe did not charge [redacted] for the return shipping feeWe did refund him via check the amount he paid in taxPlease let us know if you need to see a copy of that checkFeel free to ask any questions regarding this first Revdex.com complaint we have ever had Hooked on Toys 509-663-

Firstly, in the response to my review, MrK [redacted] Responded by saying that I was denied for " filing it out incorrectly".Now it seems as though I was denied for having a violent historyPlease MrK***, which one would you like to stick with? Clearly, If I was deemed a violent individual, the state would not approve the transferThey did, and I will attach the approval paper from the Sheriffs OfficeI may have checked a wrong box, however I have been assured by multiple people, including the sheriffs office that this is a common mistake that can be fixedThere was never a single time that I was told the transfer was non-refundableIf MrK [redacted] has a paper that was signed, or any way of verifying that, he should provide soIf I was aware of that, I clearly wouldnt have paid for the transfer before it was completedIT is not acceptable business practice anywhere to have people pay for a service, and then refuse the service to" protect your liability" while keeping the proceedsIf you completed the service, and I backed out, you could certainly keep the moneyHowever you didnt complete the job Im not entirely sure where that business pattern is acceptable, but im sure the Revdex.com would concurLastly, MrK [redacted] may not have charged for the $return shipping, however, he didnt askThis $dollars pales in comparison to the $i lost from my dealer on the other end, and the $for him to have to complete the transaction with another dealer, as well as another $shipping fee, and paying the receiving dealer another $Thats well over $100( not including the $paid to MrK***), and I dont own a multi million dollar business Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

[redacted] was refused service after trying desperately to gain a firearm. In his gun transfer paperwork, he noted that he has a history of domestic violence. This along with his overall approach made every employee hesitant to sign over a lethal firearm, leaving us liable. We don’t feel...

comfortable releasing a gun to someone that is aggressive, rude and pushy. This is for their safety as well as the safety of our community. [redacted] increasing hostility toward our staff made it necessary to ban him from our store. He was not refunded the $40 because that is a non-refundable paperwork fee; it is held for all the time he caused our employees. That amount is never refunded for any customer, especially in cases like this. We even had to pay out of pocket to ship his firearm back because we don't release deadly weapons to customers we deem high risk such as him. We did not charge [redacted] for the return shipping fee. We did refund him via check the amount he paid in tax. Please let us know if you need to see a copy of that check. Feel free to ask any questions regarding this first Revdex.com complaint we have ever had.
Hooked on Toys
509-663-0740

Firstly, in the response to my review, Mr. K[redacted] Responded by saying that I was denied for " filing it out incorrectly".Now it seems as though I was denied for having a violent history. Please Mr. K[redacted], which one would you like to stick with? Clearly, If I was deemed a violent individual, the state would not approve the transfer. They did, and I will attach the approval paper from the Sheriffs Office. I may have checked a wrong box, however I have been assured by multiple people, including the sheriffs office that this is a common mistake that can be fixed. There was never a single time that I was told the transfer was non-refundable. If Mr. K[redacted] has a paper that was signed, or any way of verifying that, he should provide so. If I was aware of that, I clearly wouldnt have paid for the transfer before it was completed. IT is not acceptable business practice anywhere to have people pay for a service, and then refuse the service to" protect your liability" while keeping the proceeds. If you completed the service, and I backed out, you could certainly keep the money. However you didnt complete the job.  Im not entirely sure where that business pattern is acceptable, but im sure the Revdex.com would concur. Lastly, Mr. K[redacted] may not have charged for the $25 return shipping, however, he didnt ask. This $25 dollars pales in comparison to the $40 I lost from my dealer on the other end, and the $40 for him to have to complete the transaction with another dealer, as well as another $25 shipping fee, and paying the receiving dealer another $45. Thats well over  $100( not including the $40 paid to Mr. K[redacted]), and I dont own a multi million dollar business. 
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]

If I could write this review as zero stars I would do so. I have never written a single review pertaining to a business, especially a scathing one such as this. However, I felt so inclined because the service was that bad. I contacted hooked on toys to transfer a pistol from my stepfather. It took them 3 weeks to finally hook up with my ffl after I called every week to remind them to send him their info. Okay, no problem. He was able to ship the gun to Hooked on toys on a Friday. They said they would call me when it arrived. Thursday rolls around, and I'm curious, so I give them a call. Kane- the kid working the gun counters says " oh yea, that things been here since Monday". Okay? I proceed to go down there and fill out my paperwork. As I'm doing so, Kane proceeds to rack my pistol, and DROP it on the magazine. I asked him to not do so, because it's a 1,000 dollar pistol. He retorts with the comment-" a thousand dollar pistol should have a good enough coating that it won't matter". I decided to not say anything I would regret, and so I shut my mouth and filled out the paperwork. He said it would be ready for pick up in a couple days. So on Saturday I proceeded to call them and ask if it would be ready to pick up. Nope. Call next week. Okay. I call on Tuesday, the 28th of July. Yea, it's ready for pickup. I proceed down there on my lunch break. Turns out, Kane didn't read the paperwork correctly (recurring theme here). He said it would be ready tomorrow. So I burned a lunch, oh well. The next day, I call, and talk to Henry. He said "the gun was definitely ready for pick up, otherwise I wouldn't be telling you to come down here". Sweet, take lunch to go down there again. Henry proceeds to get everything in order, and then drops and oops, it's not ready yet. I'm frustrated, because there is absolutely no communication at all. I tell him that I think it's a little ridiculous that I've burned three lunch breaks trying to sort this out, and explain to him the situation with Kane the last week. He shrugs, doesn't apologize at all, and tells me that's just the way it goes. I'm pissed. I call the store owner. He is super apologetic, and tells me he will resolve it, and give me a call back. Nothing. So, I decide to circumvent hooked on toys and call the sheriffs office directly. She says it's ready ( mistakenly). I go down there, and tell them she had approved it. It was a mix up. Okay. She left me a message, and told me she was sorry for the mistake, and it would be finished Monday, Tuesday at the latest. Call there Monday. Nothing, and the same Tuesday. I get 3 missed calls from them Wednesday. Call back them back. They say, that they are refusing to transfer the pistol, because you filled out one of the forms wrong, ( and honest mistake) and because of my actions at the counter, as well as red flags from the county.They found a snafu and jumped through it because they were pissed I called the store owner. They then proceeded to tell me I was never Allowed in the store again? Wtf?! First off, the county approved the transfer. Secondly, they snafu of the paperwork was in front of their face for the entire week, and they perused it multiple times because they kept messing things up. They claimed that they didn't know. If that's the case, I'm curious If they are competent enough to transfer guns as they almost let someone who accidentally checked the accused of domestic abuse box take a pistol home. If you would like to spend money at a place with under qualified "professionals" that disrespect you and your property, please go to hooked on toys. Will regret it!!