Initial Business Response /* (1000, 5, 2016/03/22) */
*SEE ATTACHED*
3/14/
Re: MrM***'s Vehicle
This was a repossession on 1-17-from his home address upon which time it had a dead battery, flat tire, & was unlockedThe vehicle was stored in a secured lot with camera & was locked up
upon storageMrM*** made arrangements with his bank on 2-20-and came to our office on 2-22-16, upon which he was informed of all chargesAt this time he did not has the funds to retrieve his vehicleWe agreed to hold all charges for weeks in order to help himUpon his arrival on 3-1-16, he asked if his belongings were in the truck, I informed him everything that was in it when picked up was locked inside it & inside a barbed wire fenceHe proceeded to sign all releases & left, went to his truck & looked through his belongings, He then stated after looking through misc trash/clothing & jumper cables, that his coat was not thereI explained to him that we are a family business & pride ourselves on honesty & that if the coat was in there when picked up it would still be thereHe proceeded to stand aroundI asked him to move his truck because it was blocking our garage doorsA few minutes later he was still there & another employee yelled for him to move his truck againThat's when he leftI also believe he is upset about the vehicle being repossessed and is looking to blame someoneI believe MrM*** is mistaken where he left his coatDue to the fact by his own admission he had been in the hospital & truck was left at home in his driveway & unlocked
Initial Business Response /* (1000, 5, 2016/03/22) */
*SEE ATTACHED*
3/14/
Re: MrM***'s Vehicle
This was a repossession on 1-17-from his home address upon which time it had a dead battery, flat tire, & was unlockedThe vehicle was stored in a secured lot with camera & was locked up
upon storageMrM*** made arrangements with his bank on 2-20-and came to our office on 2-22-16, upon which he was informed of all chargesAt this time he did not has the funds to retrieve his vehicleWe agreed to hold all charges for weeks in order to help himUpon his arrival on 3-1-16, he asked if his belongings were in the truck, I informed him everything that was in it when picked up was locked inside it & inside a barbed wire fenceHe proceeded to sign all releases & left, went to his truck & looked through his belongings, He then stated after looking through misc trash/clothing & jumper cables, that his coat was not thereI explained to him that we are a family business & pride ourselves on honesty & that if the coat was in there when picked up it would still be thereHe proceeded to stand aroundI asked him to move his truck because it was blocking our garage doorsA few minutes later he was still there & another employee yelled for him to move his truck againThat's when he leftI also believe he is upset about the vehicle being repossessed and is looking to blame someoneI believe MrM*** is mistaken where he left his coatDue to the fact by his own admission he had been in the hospital & truck was left at home in his driveway & unlocked