We offer a complimentary coffee table at time of purchase, Customer decided to order one from catalog and was notified about not being available at that time, Warehouse informed after two weeks that it was discontinued model.. Customer started complaining and saying that we offer 3 tables instead of...
one. After explaining that we cannot warranty a specific model on gifts and that the table set (3) was always available but these are simple and cheaper designs witch he didn't accept. He was very disrespecful to to my wife and treated her. He bought items that were on display in order to save more but started complaining since time of delivery saying that items didnt match and we were only taking his money.. I offered to stop by that weekend to check 3 options on coffee tables that I just ordered and he was welcome to get one of those.. Finally after some text messages he said Send it!! Now we have to agree on delivery and set up price or tips to team as agreed..Very complicated to deal with him just to save last cent!!
Customer bought displayed item, Then tried to cancel transaction because they said that they wanted a new one, Even after we explained that special orders will take longer. Up to 3 weeks, We received their order in less than 2 weeks, We called both numbers on receipt, Since no one answered I send...
their sofas to the address and left business card on door, We received a call about a week later saying that they gave us different apartment number. Then she asked to hold order because husband was out of town. That is why she is mentioning a month, We gave them the best deal possible because of displayed items and ordered a new one, Then they refused to pay a delivery fee. We gladly accept returns on damaged items and help our customers the best we can to get their replacement soon, In this case they mentioned that it was not the right size, After testing or seating on our displayed models for long periods of time in 2 different visits. After insulting my wife and another customer at my 2nd location they went and talked to me asking for a partial refund because they understand is a business and I have to make money, Stating that it was not the right set for them.. I offered help by selling it used but did not get pictures as I asked them..I apologize but dealing with them was a stressful experience. They paid 700.00 including taxes, Delivery (2 Intents) and on top of that wanted a refund because it wasn't the right thing for them.. I perfectly know that refunding a partial amount I was going to be able to resale items and be able to recuperate money but all my customers deserve respect and I'm not going to bring used couches to my show room.
We offer a complimentary coffee table at time of purchase, Customer decided to order one from catalog and was notified about not being available at that time, Warehouse informed after two weeks that it was discontinued model.. Customer started complaining and saying that we offer 3 tables instead of...
one. After explaining that we cannot warranty a specific model on gifts and that the table set (3) was always available but these are simple and cheaper designs witch he didn't accept. He was very disrespecful to to my wife and treated her. He bought items that were on display in order to save more but started complaining since time of delivery saying that items didnt match and we were only taking his money.. I offered to stop by that weekend to check 3 options on coffee tables that I just ordered and he was welcome to get one of those.. Finally after some text messages he said Send it!! Now we have to agree on delivery and set up price or tips to team as agreed..Very complicated to deal with him just to save last cent!!
Customer bought displayed item, Then tried to cancel transaction because they said that they wanted a new one, Even after we explained that special orders will take longer. Up to 3 weeks, We received their order in less than 2 weeks, We called both numbers on receipt, Since no one answered I send...
their sofas to the address and left business card on door, We received a call about a week later saying that they gave us different apartment number. Then she asked to hold order because husband was out of town. That is why she is mentioning a month, We gave them the best deal possible because of displayed items and ordered a new one, Then they refused to pay a delivery fee. We gladly accept returns on damaged items and help our customers the best we can to get their replacement soon, In this case they mentioned that it was not the right size, After testing or seating on our displayed models for long periods of time in 2 different visits. After insulting my wife and another customer at my 2nd location they went and talked to me asking for a partial refund because they understand is a business and I have to make money, Stating that it was not the right set for them.. I offered help by selling it used but did not get pictures as I asked them..I apologize but dealing with them was a stressful experience. They paid 700.00 including taxes, Delivery (2 Intents) and on top of that wanted a refund because it wasn't the right thing for them.. I perfectly know that refunding a partial amount I was going to be able to resale items and be able to recuperate money but all my customers deserve respect and I'm not going to bring used couches to my show room.