Hoover Collision

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We had requested to have software left on through the end of February however when we called and emailed the company for days with no response we were forced to go another route with our club management softwareApparently the software was turned back on without our knowledge and with no communication from ***We request a full refund for the month of February Regards, [redacted]

Since this complaint has been filed we have spoken to the member and come up with a resolution We are still waiting to hear back from her to terminate the account if she has futher questions she is encouraged to head into the club to make a payment and then call us to be sure
we update the account on our end.Thank you- Jonas Fitness
From: Jonas Fitness
Sent: Thursday, October 01, 1:PM
Subject: RE: *** *** - ***
Hi,
I reached out to this member this morningI let her know that John *** approved removing the late fees and pulling her account from collections once she pays the $for the duesShe stated that she was not comfortable providing a one-time credit/debit card for the transaction and wanted an invoice for it, however we are unable to do thisI advised her that until the $is paid, we cannot remove the fees or pull from collectionsShe stated she will go to the club to pay, then call me back directly to clear the account and terminate

We have been looking into
this. The only charges that could be found from accounting is $in
February, but was returned days later. We emailed *** last week with
this information and asked if she could send us something showing the
description of the charge. We have not yet heard back

Hello ***-Unfortunately, we here at Jonas Fitness do not have anything to do with the cancellation policy at your gym Many of the larger health clubs in the US contract Jonas Fitness to handle all the calls and billing for their membersThe clubs tell us what the policies are regarding
cancellation and it is up to them how they choose to request your cancellation notice All we do is take direction from them on cancelation rules and regulations, provide them a call center for their members to use and process the members monthly membership dues.I wish we could help further, but these types of issues and comments would need to be sent to the club directly as it is out of Jonas' control.Thank you and I hope that helped to clarify things.Jonas Fitness

Saturday does count as a business day to the *** who is open and able to postmark the required written and mailed noticeDue to *** considers Saturday as a business day no refund will be granted

Customer, *** ***, sent an email on 1/28/asking to extend the software through 2/29/causing him to be charged for FebruaryWe have reached out to the customer and advised why he received a charge for FebruaryBelow is a copy of the email from the customer requesting to extend his
software. *** ***
Sent: Thursday, January
28, 5:PM
To: *** *** ***
Subject: Software
Hey
***,
***
asked me to email you and let you know that she does not have email right now
She and I have each tried to call
you
a couple of timesPlease leave the *** software on through February 29,
We would like to continue using
the
software kind of as a trial in order to decide if we want to have *** be our
club software
Please
send me pricing for *** and what we would need to do to get started with you
guys
Thank
you,
Justin
J***
SLV
Sports & Wellness
(Formerly
Valley Health & Fitness)
(575)
643-
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We had requested to have software left on through the end of February however when we called and emailed the company for 3 days with no response we were forced to go another route with our club management software. Apparently the software was turned back on without our knowledge and with no communication from [redacted]. We request a full refund for the month of February.
Regards,
  [redacted]

After reviewing the documents the member submitted we have determined that member's cancellation did not meet the 3 day cancel due to postal office open on Saturdays and Saturday are included in the count of the 3 day notice. Therefore, we received members cancellation request on the 4th day....

Unfortunately, No refund will be provided to the member.