Hoover Contracting Co. Inc

In response to complaint filed against company, I have added a list of extras/changes to this job which in long term has completely changed any and all thoughts of how this job was originally suppose to beIf there was a start and
finish date on original contract it would have been void due to changes and adding extra workwhat might not seem to be a big deal to some people, the amount of work that was added took a lot of work and time to do and therefore other customers that were on schedule kept getting pushed backed while we progressed with getting this job doneI tried to be fair on any added cost and being in the business as long as we have I know I was and should have issued change ordersThe money for this project was put into this project but, the lack of detail from original drawings was a bit confusing for both parties on what was originally suppose to be donewe also did many things with no charge just to keep rolling and they are small things like adding a garbage disposal so there was in kitchen and they paid for disposal, but I paid my guys to wire it and install itthere was no detail on disposalsthis is just a for-instanceAs far as the water management system, my estimate was already in and the twp said a engineer had to come in to draw this up which he did and the detail of this was not in original scope of workI wasn't aware of it till laterthe money that went into extras should have just been put into original work and I asked that they at least pay stone guy and it will be taken off of money left so he could get the stone done and we could just finish the minor things needed and they wanted to hold money back till it was finished which on regular circumstances would absolutely be the case but as mentioned all the add on's changed thisI received a letter stating they need a completion date with a list of items needing completed and that list also had many items that were add on's on it including fixing a ceiling patch from a leak from a drain vent in roof that was not hooked up from a previous contractorwe did fix the leak for them, but I should not have to repair someone else's screw upI just think things got confusing with the changes and I really wanted to just finish this job and move on and they could as well, but I had to get my schedule back in order which I didn't think was out of line with the added time to this jobThese customers were great to work with and sad it got to this point, but I think it got to a point where it was confusing for everyone on what needed done as original and not.Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** *** still obviously claims that he had no contractual agreement to perform the work, only an estimateI disagree with that statement and have previously provided you with a copy of the contractWhile relying upon this signed contract I incurred over $10,in expenses related to financing this project*** *** does not indicate a willingness to accept any responsibility in this matter and does not indicate in his letter that he is willing to reimburse me for my losses as a result of his failure to perform the contracted work.Regards,*** ***

***
below is a copy of the letter sent to *** *** detailing all expenses incurred to dateThe borrowed monies have been returned to the bank as of this writing and no further expenses are anticipated *** ***
*** ***
*** *** *** *** August 25,
*** ** ***
Dear *** ***,
Attached herewith is a statement detailing the expenditures which were made by us based upon the written and verbal contractual agreements that you had providedWe entered into a loan agreement with *** bank and paid the listed fees with the understanding that Hoover Contracting would be building the addition to our home
After receiving the letter from your legal counsel indicating that Hoover Contracting never intended to honor the contract and denying that a contract existed we attempted to find another contractor to perform the work at the price quoted and were unsuccessfulEach of the bids received were $30,to $50,higher than your contracted price
We have decided not to proceed with the addition at this time due to the increased cost and we feel that you are responsible for the fees and costs associated with this loanWe are requesting that you remit payment within days or otherwise contact us to make a suitable payment arrangement or we will be forced to take further legal action regarding the breech of contract including a request for damages to cover the increase in construction costs
Regards,
*** *** *** ***
Interest payments on $104,loan at 3.5% , $per month X months. $
Appraisal fees including tax service fee, credit report fee and flood certification to obtain loan $
Appraisal fee to rescind loan $
Loan origination fee $
Title services and title insurance $2,
Government recording charge filing of deed ,no lien agreement, mortgage $
PMI fees $per month X = $
TOTAL $10,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The document which I have indicates that it is a contractual agreement with Hoover contracting, additionally [redacted] signed documents at my financial institution indicating that he would be doing the work as detailed in the contract for the sum of $104,000.00 which certainly would be a financial gain for his company and  loss for me though his attorney apparently feels otherwise. [redacted] signed a draw agreement at the bank which indicates that only Hoover contracting will receive this money as the work is completed which rendered me unable to employ another contractor. [redacted] verbally indicated that he would begin construction immediately upon the financing being completed and once financing was obtained he disappeared and would not return calls texts or E-mails. The message left in October was not threatening in any way, I merely advised him that I was going to report him to the Revdex.com and take appropriate legal action as he was not complying with the contract and advised him that I did not understand what happened that he would not return calls or provide a start date for the job. I do not see anything in this letter of response from [redacted] or his counsel that indicates their desire to resolve this matter.
 
Regards,
[redacted]

In response to the letter to the Revdex.com against Hoover Contracting Co., Inc,
 
    I finished my estimate to the [redacted]’s about 3 days before they went to the bank to start there closing. **. [redacted] himself even added some items on my estimate that they wanted included in there loan and I then had to go to bank to sign off on price of the estimate so they could continue there closing. I never said I was going to start there project that quickly and with them already closing on loan the discussion wasn’t even brought up, as it usually would have been the next detail after estimate was accepted but with it already at bank it was already moving.  They then told me that I had to start in two weeks after closing per bank and I did not have that ability. We work on finishing a project and move on to the next. Everyone is in a order and if a customer adds work to there job that would prevent us from finishing there job we work with the customer and do what it takes to move forward and it is hard to keep a firm schedule but, that’s why I don’t give exact dates. I was able to start there job in the fall and with a few added sizable extra’s to prior jobs are opening moved to about end of November (late fall). I again, received a voicemail from the [redacted]’s in October threating to ruin my rep and contact there lawyer. I then sent out a apology email stating my schedule was delayed from changes on jobs before hand. I never heard back from them about the email and obviously figured they moved on after that voicemail but, they then texted me weeks later and said another month here and gone. I was confused and at that point moved on my self and contacted my lawyer about the situation and advice.
 
Again, I never would have told them I could start there job in spring knowing I couldn’t. It was there choice to get the loan moving as we were still in the estimate part of the job and sorry that they had to go threw the frustration but, I couldn’t move on addition job while we already were dedicated to a few first.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] As to any additional work outside the scope of the original plans, Mr. Hoover was the first to suggest adding a mud room to the other side of the home and it has been paid for in the dollar amount Mr. Hoover requested. At the time he explained he would be putting in cabinetry for closets on the first level. This change eliminated 3 windows, interior framing and drywall in that area as well as eliminating a wall and closet in the entry. Since that time he has determined he would no longer be putting in the cabinetry due to time and cost. There were also changes to the Master Bath suggested  by Mr. Hoover and he sent us to a designer at Home Depot to re-work the layout. This eliminated 4 windows in that area and as per our contract, he was to pay for the bathroom tile, but asked us to do so because of the changes. He also said he would put a cabinet in the Master Bath to cover the steam shower unit, but is now unwilling to do so.  Mr. Hoover also suggested wiring for a TV/Audio system at the time of framing because the cost was negligible ($1855 for wiring).  In order to complete this system it will now cost an additional $9,000.00, as quoted by his cousin, who would finish the installation. As to the water management system, that is code for building in our area. The specifications clearly state that Mr. Hoover is responsible to comply with any and all code standards. We have already agreed to give up work in the laundry area of the home due to the fact Mr. Hoover was unaware he had to drywall the basement in order to meet standards and he has yet to seal the concrete floor in that area. This also speaks to the plumbing being brought up to ACHD standards. Mr. Hoover paid a licensed plumber to rough in the plumbing but did not bring him back for the installation and at this time the master tub drains through the first floor light fixtures and the plumbing under the sinks is not up to code. [redacted], the plumber, will not fix these problems with out payment from Mr. Hoover. Mr. Hoover did ask us to pay the stone mason, [redacted]; however, [redacted] is owed more than we owe Mr. Hoover and will not complete the job until Mr. Hoover pays him. Pas per our contract and specifications, Mr. Hoover is responsible for payment to all sub contractors. We made the payment to Butler Stone for the granite counter tops because Mr. Hoover was short of funds and that has put us in the position of owing him less than the cost to complete our project. In addition, we are aware that Mr. Hoover owes an outstanding balance to the electrician for our job. The electrician will not come back to repair the under the cabinet lighting and install exterior light fixtures until he is paid in full. (As per a text from Mr. hoover the light fixtures were ordered in early June and delivered directly to our home, but have yet to arrive.)in regards to the leak from the drain vent; Mr. Hoover was shown this prior to the start of the job and said he would fix it and stated that it would never occur with his roofing job. The new roof began to leak in December and he was notified immediately. It is also specified in our contract and in the drawings that Mr. Hoover would use Hardie Plank on the exterior of the home; Mr. Hoover substituted this with LP SmartSide. The windows were specified to be Pella Architectual Series with removable grills and was substituted with Andersen 400 Series. We have yet to see the grills or screens for the windows. Mr. Hoover told us they would come at the end of the project so as not to incur any damage. We have spoken to Andersen representative and they have not been ordered. As well, Mr. Hoover missed the installation of a double window in a first floor bedroom that was to be replaced and he was to pay for the re-carpeting of that room that we paid for. We have also paid for all the lighting fixtures (with exception of canned lights put in by the electrician) that were specified to be paid for by Mr. Hoover. We would also like to draw attention to the stairs that were built coming up the front deck. In the drawings the are specified to be approximately 10ft wide. As they stand they are less than 5ft widewe also have a great deal of concern on the interior woodwork. None of the windows, doors or trim have been sealed or polyurethaned in any way. This will result in the wood discoloring and warping with humidity and temperature changes. In closing, Mr. Hoover stated at the start of the job he always comes across change orders and he doesn't charge any additional fees for them. So if he allows for change orders, which most contractors do, how does this void our contract? And how do you choose not to do work that is by law up to code or standards? We paid Mr. Hoover for any and all changes and upgrades to our renovation in good faith that he would complete the project in a timely manner. At no time did Mr. Hoover come to us and say he was extending this project to more than a year and a half, but he did accept the money for the project. Sincerely,[redacted]

To whome it may concern, this all started from the beginning with a confusion...

of start date. I could not take on another job till last fall and I informed them of that at one of the meetings but, they did not recall.. They had a closing in June very shortly after they accepted the estimate and said that the job needed to be started in two week after closing. I could not perform that quickly with other large jobs going on and, as stated in complaint my so called excuses where nothing but facts that my last to large jobs at the time had very large change/add on lists that pushes the schedule. I do try to keep a schedule but, as a contractor there are always things that change during these big jobs. My email was sent to them apologizing for this but, with a phone call saying I would be hearing from an attorney and anyway to ruin my reputation was going happen. Once I sent email to them 1 heard nothing back so as anyone would I figured they moved on with this. Many weeks later I get a text saying another month here and gone. I was surprised after the voicemail and no response from email and I to started other jobs thinking they used someone else.
Thank you,
[redacted]

In response to complaint filed against company, I have added a list of extras/changes to this job which in long term has completely changed any and all thoughts of how this job was originally suppose to be. If there was a start and finish date on original contract it would have been void due to...

changes and adding extra work. what might not seem to be a big deal to some people, the amount of work that was added took a lot of work and time to do and therefore other customers that were on schedule kept getting pushed backed while we progressed with getting this job done. I tried to be fair on any added cost and being in the business as long as we have I know I was and should have issued change orders. The money for this project was put into this project but, the lack of detail from original drawings was a bit confusing for both parties on what was originally suppose to be done. we also did many things with no charge just to keep rolling and they are small things like adding a garbage disposal so there was 2 in kitchen and they paid for disposal, but I paid my guys to wire it and install it. there was no detail on 2 disposals. this is just a for-instance. As far as the water management system, my estimate was already in and the twp said a engineer had to come in to draw this up which he did and the detail of this was not in original scope of work. I wasn't aware of it till later. the money that went into extras should have just been put into original work and I asked that they at least pay stone guy and it will be taken off of money left so he could get the stone done and we could just finish the minor things needed and they wanted to hold money back till it was finished which on regular circumstances would absolutely be the case but as mentioned all the add on's changed this. I received a letter stating they need a completion date with a list of items needing completed and that list also had many items that were add on's on it including fixing a ceiling patch from a leak from a drain vent in roof that was not hooked up from a previous contractor. we did fix the leak for them, but I should not have to repair someone else's screw up. I just think things got confusing with the changes and I really wanted to just finish this job and move on and they could as well, but I had to get my schedule back in order which I didn't think was out of line with the added time to this job. These customers were great to work with and sad it got to this point, but I think it got to a point where it was confusing for everyone on what needed done as original and not.Thank you!

Review: We contracted Hoover Construction to put an addition on our home. Mr. Hoover estimated it would take approximately 5 months to complete the job. We are at 17 months and still do not have a finished product. We have sent Mr Hoover a job list of items that needed completed and gave 30 days to complete. After 5 weeks we sent a certified letter asking for a meeting to set up completion time frames. Mr Hoover responded that he doesn't have the time for a meeting or to finish the work at this time and is busy with other work. At this time our plumbing permit has expired and we have a tub draining through first floor light fixtures and have been told Hoover installed all of our sinks (5) improperly and not up to ACHD code.Desired Settlement: Completion of agreed upon work that has been paid for. At this time we have withheld about 1% of the total agreed upon amount and feel that Mr Hoover has been given ample time to complete this project.

Business

Response:

In response to complaint filed against company, I have added a list of extras/changes to this job which in long term has completely changed any and all thoughts of how this job was originally suppose to be. If there was a start and finish date on original contract it would have been void due to changes and adding extra work. what might not seem to be a big deal to some people, the amount of work that was added took a lot of work and time to do and therefore other customers that were on schedule kept getting pushed backed while we progressed with getting this job done. I tried to be fair on any added cost and being in the business as long as we have I know I was and should have issued change orders. The money for this project was put into this project but, the lack of detail from original drawings was a bit confusing for both parties on what was originally suppose to be done. we also did many things with no charge just to keep rolling and they are small things like adding a garbage disposal so there was 2 in kitchen and they paid for disposal, but I paid my guys to wire it and install it. there was no detail on 2 disposals. this is just a for-instance. As far as the water management system, my estimate was already in and the twp said a engineer had to come in to draw this up which he did and the detail of this was not in original scope of work. I wasn't aware of it till later. the money that went into extras should have just been put into original work and I asked that they at least pay stone guy and it will be taken off of money left so he could get the stone done and we could just finish the minor things needed and they wanted to hold money back till it was finished which on regular circumstances would absolutely be the case but as mentioned all the add on's changed this. I received a letter stating they need a completion date with a list of items needing completed and that list also had many items that were add on's on it including fixing a ceiling patch from a leak from a drain vent in roof that was not hooked up from a previous contractor. we did fix the leak for them, but I should not have to repair someone else's screw up. I just think things got confusing with the changes and I really wanted to just finish this job and move on and they could as well, but I had to get my schedule back in order which I didn't think was out of line with the added time to this job. These customers were great to work with and sad it got to this point, but I think it got to a point where it was confusing for everyone on what needed done as original and not.Thank you!

Consumer

Response:

Review: After several months of negotiation we entered into an agreement with Mr. [redacted] of HCC Inc. in April 2013 to have a master bedroom suite and two bay garage added to our home. The agreement was contingent on the obtaining of financing which was received in June of 2013. We were under the impression that Hoover was ready to start the job immediately. After receiving the bank approval communication with Hoover contracting came to an abrupt end, Hoover would not respond to phone calls, e-mail, or texts. The few times we were able to make contact with [redacted]r he gave all types of excuses as to why he was not able to start the job yet. Prior to the signing of the bank loan agreement [redacted] always responded immediately to our calls or contacted us within 24 hours to any messages. We began making payments on our new, higher mortgage in July 2013 paying for an addition we do not have. In October of 2013 a message was left advising [redacted] that we would be reporting him to the Revdex.com and consulting with an attorney, he replied by e-mail apologizing for the delay and giving excuses as to why he had not yet started. Our attorney sent a letter to Hoover contracting in March of 2014 and [redacted]s attorney replied to that letter stating that we never had a contract and Hoover's would not be doing the work. This has me confused as the document we signed indicates it is a contract and **. [redacted] went to our bank and signed the loan documents and payment draw schedule for the loan. With closing fees and appraisal fees that have already been paid we have invested several thousand dollars and now the bank has advised that if the construction is not done by Hoover's that we will need to re-write our mortgage and pay additional fees.Desired Settlement: [redacted] should pay all costs and fees associated with this mortgage agreement and the re-writing of the mortgage as well as any additional interest fees which will result from the re-structuring of the mortgage agreement.

Business

Response:

To whome it may concern, this all started from the beginning with a confusion of start date. I could not take on another job till last fall and I informed them of that at one of the meetings but, they did not recall.. They had a closing in June very shortly after they accepted the estimate and said that the job needed to be started in two week after closing. I could not perform that quickly with other large jobs going on and, as stated in complaint my so called excuses where nothing but facts that my last to large jobs at the time had very large change/add on lists that pushes the schedule. I do try to keep a schedule but, as a contractor there are always things that change during these big jobs. My email was sent to them apologizing for this but, with a phone call saying I would be hearing from an attorney and anyway to ruin my reputation was going happen. Once I sent email to them 1 heard nothing back so as anyone would I figured they moved on with this. Many weeks later I get a text saying another month here and gone. I was surprised after the voicemail and no response from email and I to started other jobs thinking they used someone else.

Thank you,