Hope Hill Children's Home Alternative School

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Every word [redacted] said in his reply is a lie! And I have every conversation in emails. He NEVER told us about his "in house" storage until after the fact. The pictures show what his so called storage actually is. He NEVER said he would charge $50 if anything needed to be retrieved until after the fact. He lied every step of the way and took advantage of my son's situation being in the hospital. [redacted] was told from the beginning (I have in email) that my son had ONE bedroom plus items already packed in the basement. This did NOT fill a 26 foot truck. Another person's items were in [redacted]'s truck. I was there. We moved my son's items out of the fake storage and everything fit very comfortably in a 15' truck! Everything was moved to a 10' x 15', clean, much cheaper real storage unit. [redacted] quoted us a rate with 3 men yet 4 showed up without our approval. There was no discounted rate for this. Also have in an email. There was no discount on "storage" fee as there was NO storage. He lied and said all items were put into TWO storage units. All items were put into am old truckers container on a dirty brown stone lot along with someone else's items. The men were removing the other person's items when my son and help arrived to remove everything. We were NOT charged $750! We were charge $1200 for ONE bedroom. I have the receipt. After he illegally took my son's last nickel from his debit card when he was specifically told not to, I paid the remainder in cash. He sent acknowledgement of this to my son, which I have in an email. The remaining money I added to the complaint was because we moved everything out of the fake storage and paid additional to rent a 10' x 15' truck, gas for the truck, deposit on a real storage unit, help to move everything, and the added stress to my son's illness due to all of this. [redacted] of Nick's Moving Company lied every step of the way and was extremely rude, unethical, and dishonest. I gave numerous compliments to his movers. He and he alone is the issue. His own workers said many negative things about him. How dare he lie and say he gave us discounted prices that we did not pay. This whole fiasco was paid in full! Plus a tip for the four movers! He also posts the Revdex.com logo on his website, which is another lie. He is NOT an accredited business and and has an F RATING with Revdex.com. My claim stands.
Regards,
[redacted]

This complaint is with our old Somerville Location which was under different management than our current Cambridge location.  The Somerville location was shut down years ago.  So this complaint is not towards our current company location and current management.  We apologize for the customer's inconvenience.  However we would like to offer the customer 20% off on their next move.

This is correct, this is one of our storage containers.  These are standard in the moving industry for moving companies who also offer storage, but not self storage which is completely different.  We made the customer aware of this when we entered into the agreement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]