Hope United Methodist Church

Please accept this is the response of the LC Apartments LLC to this complaint I have reviewed the complainant's tenant file and I am unable to find anything that supports her allegations In fact, the move out inspection report completed at the end of the tenancy makes no mention of any mold, leaks, or holes in the ceiling The property manager who was so employed during the complainant's tenancy is no longer with the company, and thus I am unable to address these matters with her I have never had any conversations with the complainant herself On Friday December 15, I did receive an after hours phone call from a man calling on behalf of the complainant I told him that he was calling after hours and that if he wished to discuss the matter with me, he would need to call back when the office re-opened on December He never called back despite my offer

The building has been designated a non-smoking building, and the signs have been erected. We hope that this resolves the consumer's concerns. Thank you.

Attached hereto are the documents pertinent to this complaint The first page of the lease confirms that the tenants did not pay any security deposit A community fee of $was charged to the tenants The tenant signed a move in inspection report on or about July 1, confirming that the unit was in pristine condition The property manager did conduct a move out inspection report in June and the unit was found to be in very bad condition At this time the tenants owe $1,for various cleaning and repair costs If that amount is not paid in a timely manner, the tenants' account will be referred for collection and possible legal action If legal action is commenced, we will seek attorney's fees and court costs as wellThank you

Attached hereto is a letter that we sent to the complainant responding to his concerns. Please let me know if you need anything elseThank youDear Mr***:Thank you for your residency at Clearview FarmsWe do hope we can work with you and solve the concerns and complaints you have
brought to our attention. Regarding the bill from DISH, you will be receiving a check from Five Star Bank in the amount of $as a result of the damage to the DISH equipment. Our goal is to work with all residents that reside at Clearview to assure their rights and comforts are not interfered withPer lease Paragraph 1. “The comfort or rights of other tenants must not be interfered with.” In an effort to assist residents an air purifier has been installed in the building with readings of air qualityYesterday and this morning the air quality read 100% clean air, and smoke odor was not detected in the air. In view of that, the Landlord has never designated any buildings or units in Clearview as “non-smoking” buildingsPerhaps if you purchase an air purifier that has air quality readings it will relieve your concerns of poor air quality. You may also consider transferring to another unit that is not above or underneath another unit in an effort to avoid common areas that is typical of apartment livingA townhouse end unit would provide more privacy and one wall of connectivity. Please let the office know how else we may assist youAgain we hope our efforts will make you decide to continue your residency at Clearview FarmsSincerely, Laurie AS***, Site Manager CLEARVIEW FARMS, LLC

Enclosed herein, please find a copy of the letter that I sent to the complainant in this matterI hope that this resolves the issuePlease let me know if you are in need of any further information from meThank you.Sincerely, Andrew J***, EsqEnc.I am in house counsel to LC Apartments LLC,
and I am writing to you in response to the complaint that you recently filed with the Revdex.com regarding the problem(s) that you have experienced with the washerand dryer machines at LC ApartmentsI have spoken to the apartment manager, and she has told me that problem(s) that you were experiencing with the machines have been resolved, and that they are now in good working orderIn addition, please find enclosed herein a check for $to compensate you for the funds that you lost while the machines were not operating properlyThank you very much for bringing this matter to our attentionWe sincerely regret any inconvenience that this problem may have caused youWe also hope that this apartment manager know if you have any further problem(s) with the machines, or otherwiseSincerely, Andrew J***, Esq.Enc

Attached hereto is a letter that we sent to the complainant regarding his concerns. Please let me know if you need anything else from me. Thank you.Dear Mr***:Thank you for your residency at Clearview FarmsWe do hope we can work with you and solve the concerns and complaints
you have brought to our attention.Regarding the bill from DISH, you will be receiving a check from Five Star Bank in the amount of $as a result of the damage to the DISH equipment. Our goal is to work with all residents that reside at Clearview to assure their rights and comforts are not interfered withPer lease Paragraph 1. “The comfort or rights of other tenants must not be interfered with.” In an effort to assist residents an air purifier has been installed in the building with readings of air qualityYesterday and this morning the air quality read 100% clean air, and smoke odor was not detected in the air. In view of that, the Landlord has never designated any buildings or units in Clearview as “non-smoking” buildingsPerhaps if you purchase an air purifier that has air quality readings it will relieve your concerns of poor air quality. You may also consider transferring to another unit that is not above or underneath another unit in an effort to avoid common areas that is typical of apartment livingA townhouse end unit would provide more privacy and one wall of connectivity. Please let the office know how else we may assist youAgain we hope our efforts will make you decide to continue your residency at Clearview Farms. Sincerely, Laurie AS***, Site Manager

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** *** I have received the check per the damage I would also like for my building to be designated a non smoking building Although there air purifier read 100% doesn’t mean it’s reading accuratelyThe smoke has definitely subsided since the tenant has been placed in another building A more accurate resolution would of been to actually smell my apartment and the neighbor adjacent to me when the former resident was theirThe last conversation I had with Laurie she stated to me she would be purchasing and placing “non smoking “ sighs in my building Is this still the case ? If so that will definitely make me feel more comfortable That you for your attention to this matter and working with me ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,  [redacted]

Please accept this is the response of the LC Apartments LLC to this complaint.  I have reviewed the complainant's tenant file and I am unable to find anything that supports her allegations.  In fact, the move out inspection report completed at the end of the tenancy makes no mention of any...

mold, leaks, or holes in the ceiling.  The property manager who was so employed during the complainant's tenancy is no longer with the company, and thus I am unable to address these matters with her.  I have never had any conversations with the complainant herself.  On Friday December 15, I did receive an after hours phone call from a man calling on behalf of the complainant.  I told him that he was calling after hours and that if he wished to discuss the matter with me, he would need to call back when the office re-opened on December 18.  He never called back despite my offer.

I am in house counsel to LC Apartments LLC(hereinafter "LC Apartments"), the business in this matter.I submit this letter in response to your letter datedSeptember 8, 2017. Thank you very much for giving us thisopportunity to respond. LC Apartments is an apartmentcomplex in Gates, NY, with almost...

two-hundred (200) rentalunits available to the public.I have reviewed this matter with LC Apartments'property manager, Ms. Melissa B[redacted]. Ms. B[redacted] is awareof the customer's concerns, and she has taken steps toaddress them. In particular, Ms. B[redacted] has discussed thenoise situation with the other tenants in the building.The apartment from which the noise(s) is emanating iscurrently occupied by a single mother, and her two (2)children. That tenant denies that her, or her children havemade any inordinate noises, or that there is any amount ofexcessive traffic occurring at her apartment. The wallsand the ceiling in the customer's apartment are not soundproof.No one from LC Apartments has ever represented thecontrary to the customer.The customer's lease does not contain any provisionrequiring LC Apartments to provide a designated parkingspace to her. No other tenant at LC Apartments has adesignated parking as the customer is requesting. Thereare multiple parking spaces available on the property foruse by LC Apartments' tenants and their guests. They arenot, however, reserved for any specific person(s).In the interest of satisfying the customer, LCApartments is willing to discuss transferring her toanother apartment. If the customer is interested in thisresolution, she should contact Ms. B[redacted] directly. LCApartments, however, cannot guarantee that the customerwill not experience the same, or similar conditions ofwhich she complains to you in this matter.Thank you again for giving us this opportunity torespond to this matter. I hope that this informationclarifies the situation for you. Please do not hesitate tocontact me if you should need, or desire any furtherinformation from me.Thank you.Sincerely, Andrew J. D[redacted] Esq.

The building has been designated a non-smoking building, and the signs have been erected.  We hope that this resolves the consumer's concerns. Thank you.

I am in house counsel for Mark IV Construction Co., Inc., the business in this matter.  You will be very happy to know that we have returned the original documents to the applicants, and we have destroyed the photocopy of them that we made.  Please inform the complainants of this, and...

close your file on this matter accordingly.  Please let me know if I can provide you with any further information about this matter. Thank you. [redacted], Esq.

Attached hereto are the documents pertinent to this complaint.  The first page of the lease confirms that the tenants did not pay any security deposit.  A community fee of $500.00 was charged to the tenants.  The tenant signed a move in inspection report on or about July 1, 2016...

confirming that the unit was in pristine condition.  The property manager did conduct a move out inspection report in June 2017 and the unit was found to be in very bad condition.  At this time the tenants owe $1,350.59 for various cleaning and repair costs.  If that amount is not paid in a timely manner, the tenants' account will be referred for collection and possible legal action.  If legal action is commenced, we will seek attorney's fees and court costs as well. Thank you.