Hopkin, Inc

I responded to this client the day after the inspection as you will see by the attached emails and within hours of her calling in the complaint. She was upset that we could not get on her story townhouse to inspect the roof. Our company and most likely every other home
inspection company in the Washington DC area does not care ladders capable of accessing a roof of stories. 95% of the time this is not a problem because there is usually an access hatch inside the building, but not in this case. All ProTec inspections are done in accordance with industry, state and the Standards of The American Society of Home Inspectors (ASHI). In most instances in order to better servie our customers, we even go well beyond those standards and did so in this inspection as well. The standards require us to inspect all readily accessible areas of the building. Unfortunately, the roof was not readily accessible at the time of the inspection. Renting a ladder capable of getting to the roof of a story building is not part of any inspection. We have been in business for years and have never rented a ladder to view any roof. Had the roof been a story roof we would have been able to view it, but even that is beyond the requirements of all industry standards. I recommended that the client call a roofer and recommended they look at our website for several good ones. I suggested that the roof inspection will probably be free of charge because you need an estimate on replacement anyway The client told me that her last inspector would have gone on the roof and that we were not doing our job. I told her that I would pay $toward the cost of another inspector inspecting the roof, but that I doubt she could find one. I recommended that the client have a licensed roofer out to look at the roof, because we could see damage to the flashing that would warrant further evaluation by a licensed roofer and repairs done as needed. Since the seller reported the roof to be old I also suggested they get an estimate from a roofer on the cost to replace the roof since it was likely going to need replacement in the near future. Prior to the home inspection the client was asked to read and signed a pre-inspection agreement that clearly states the limitations of the home inspection. In that paragraph as well as others in the pre-inspection agreement the contract clearly states that the companies fee is based on a single visit, and that clients are responsible for additional fees in the event follow up visits are required. The agreement further states that the company will only be inspecting systems and components of the home that are readily accessible and or visually observable at the time of the inspection. In other words, if the hatch to the roof is sealed shut or there is 2' of snow on the roof we would not be able to observe it. It goes on to state that this inspection is done in accordance with the standards and practices adopted by the American Society of Home Inspectors and in accordance with all state laws and requirementsEven if I wanted to rent a ladder and send one of my guys up to look at the roof I would not be able to do so without voiding my insurance policyWe did everything within our power to give them all the information we could. We even performed a $infrared scan free of charge at the time of the inspection to see if there were any leaks evident. As for the time of the inspection, our photos are time stamped indicating the inspection was nearly hours in length, not hours as claimed. I do not know what time the client arrived so they may have only been there hours. I am sorry about the delay in responding to youThis message was delivered to a coworkers email instead of mineAttached are emails associated with this matterRob H***

I'm purchasing a home and had the inspection completed by Jeff B***This is my third home purchase Jeff was, by far, the most thorough, knowledgeable,
and professional inspector I've had I'm very pleased with the way he conducted the inspection and the detail of his report Excellent all around

It is stressful enough buying a home without worrying about the inspection processJeff at ProTec Inspection Services took the stress out of the inspection process for meJeff was very diligent and thorough with the inspection processHe identified the obvious items needing repair and more importantly the not so obvious items After the home inspection I was confident nothing was overlookedI would highly recommend Jeff and ProTec Inspection Services for your home inspection needs

I responded to this client the day after the inspection as you will see by the attached emails and within 8 hours of her calling in the complaint.  She was upset that we could not get on her 3 story townhouse to inspect the roof.  Our company and most likely every other home inspection...

company in the Washington DC area does not care ladders capable of accessing a roof of 3 stories.  95% of the time this is not a problem because there is usually an access hatch inside the building, but not in this case.  All ProTec inspections are done in accordance with industry, state and the Standards of The American Society of Home Inspectors (ASHI).  In most instances in order to better servie our customers, we even go well beyond those standards and did so in this inspection as well.  The standards require us to inspect all readily accessible areas of the building.  Unfortunately, the roof was not readily accessible at the time of the inspection.  Renting a ladder capable of getting to the roof of a 3 story building is not part of any inspection.  We have been in business for 30 years and have never rented a ladder to view any roof.  Had the roof been a 2 story roof we would have been able to view it, but even that is beyond the requirements of all industry standards.  I recommended that the client call a roofer and recommended they look at our website for several good ones.  I suggested that the roof inspection will probably be free of charge because you need an estimate on replacement anyway.   The client told me that her last inspector would have gone on the roof and that we were not doing our job.  I told her that I would pay $100 toward the cost of another inspector inspecting the roof, but that I doubt she could find one.  I recommended that the client have a licensed roofer out to look at the roof, because we could see damage to the flashing that would warrant further evaluation by a licensed roofer and repairs done as needed.  Since the seller reported the roof to be old I also suggested they get an estimate from a roofer on the cost to replace the roof since it was likely going to need replacement in the near future.  Prior to the home inspection the client was asked to read and signed a pre-inspection agreement that clearly states the limitations of the home inspection.  In that paragraph as well as 2 others in the pre-inspection agreement the contract clearly states that the companies fee is based on a single visit, and that clients are responsible for additional fees in the event follow up visits are required.  The agreement further states that the company will only be inspecting systems and components of the home that are readily accessible and or visually observable at the time of the inspection.  In other words, if the hatch to the roof is sealed shut or there is 2' of snow on the roof we would not be able to observe it.  It goes on to state that this inspection is done in accordance with the standards and practices adopted by the American Society of Home Inspectors and in accordance with all state laws and requirements. Even if I wanted to rent a ladder and send one of my guys up to look at the roof I would not be able to do so without voiding my insurance policy. We did everything within our power to give them all the information we could.  We even performed a $195 infrared scan free of charge at the time of the inspection to see if there were any leaks evident.  As for the time of the inspection, our photos are time stamped indicating the inspection was nearly 3 hours in length, not 2 hours as claimed.  I do not know what time the client arrived so they may have only been there 2 hours.  I am sorry about the delay in responding to you. This message was delivered to a coworkers email instead of mine. Attached are emails associated with this matter. Rob H[redacted]

ProTec inspection services are thorough, professional, and pleasant and their concierge services are also outstanding. I highly recommend them.

Great experience with ProTec Inspection Service! Phil was punctual, nice to interact with and meticulously observant of the issues -- he gave us freedom to either follow him or sit back. When I followed or was summoned, he made sure to give a detailed explanation. Report was promised on same night, and Phil delivered, including the details he had explained earlier in the day. Scheduling the appointment was easy and pleasant. Easy to make payment and receive report.

Excellent Home Inspection Co. that is thorough, customer friendly, and has a lot of services beyond the average home inspection. They go all out for their clients!
We will continue to use for years to come.
Mark S[redacted]

I had a very good experience working with Matt from Protec. He was very thorough, patient, taught me a lot about our first home purchase. Highly recommend!

Our inspector Phil P[redacted] was excellent and I can not recommend him and ProTec enough. He arrived early and set about conducting the inspection in a methodical and meticulous manner. Phil also took the time to answer questions and concerns I raised during the inspection. The report was provided within 24hours and the Protec team followed up with a courteous contact to see if we had any further questions. As a first time homebuyer this is the kind of inspection you need and I will be recommending him to all my friends.

Just want to say these people are doing it right! From scheduling, to online payment to email communication; professional and effective.
Most importantly was the inspector Scott Br[redacted] We are purchasing a house for the first time in over 12 years, and this one has a well and a septic tank. Scott was EXTREMELY helpful and patient with our many questions, and he seemed to be very knowledgeable about the big picture on how important house-related systems work. That man deserves recognition for putting us at ease, being professional and simple being good to work with. I HIGHLY RECOMMEND HIM and this company!!