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Hopkins Auto Body, Inc.

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Hopkins Auto Body, Inc. Reviews (1)

As per the original complaint Hopkins Auto Body did repair the vehicle in 11-2008. In approx 5-we received a call from *** stating that a molding was loose on her car from the work we did. We asked to stop by so we could take a look at it, at that time I told her I would get
a new molding and install it for her. When she came in to have the molding installed we removed the old molding and we noticed the old molding had been glued down using urethane (urethane is used to install windshields). We attempted to clean it out and install the new molding. After the molding was installed I brought the car to the front, at that time *** pointed out to me that the windshield was cracked. At the time I didn’t think we had broke the windshield but she explained to me she had just recently had the windshield replacedI offered to replace the windshield and asked her if she would be willing to use the company that we work with (Affordable Auto Glass which has no affiliation to Hopkins Auto Body) she said she would be ok with that. When the technician went out to replace the glass he determined that the molding would need to replaced again to have it fit properly. I had Affordable Auto Glass order another molding so it could be installed. We called her to have her bring the car to Hopkins auto body so we could resolve the problem but never heard back. I don’t think this workmanship issue should have been brought back to us, it should have been brought back to the windshield company that had just recently replaced the windshield because the very first step in replacing the windshield is to remove drip rail molding (according to ALLDATA, a nationwide database to explain how to repair cars). Thank you Jake Moser Hopkins Auto Body 952-935-

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