Hopkins Ford Lincoln Mercury Reviews (1)
Hopkins Ford Lincoln Mercury Rating
Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repair & Service
Address: 1650 Fairway, Jenkintown, Pennsylvania, United States, 19046-1604
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www.hopkinsfordonline.com
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Review: We ([redacted] and I) live in [redacted], OH. My wife's family lives in the Philly area. We were there in July and purchased a new Ford [redacted] from [redacted] Ford ([redacted] Auto, formerly Hopkins, [redacted]/). Our temp tag expired on 8/4/14. To date we have not yet received our plates which the dealer assured us they were acquiring for us. Today, 8/13/14 they are telling us they do not know how much longer it will take. We've been very patient but [redacted] Ford has not shown any sense of urgency regarding this issue. We feel stuck.Desired Settlement: We want to know exactly when we can expect our plates. We want a written apology for the delay. We want to know processes are being put in place to ensure other customers are not faced with the same situation we've had to deal with. And it would be nice for the dealership to offer a tangible token (monetary or otherwise) of their remorse and desire to restore our trust in them and Ford.