Hopkins Roofing & Siding

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. While Berger’s Table Pads has agreed to remake the table pads, my sister, via my nephew’s negotiation, agreed to pay a measuring fee to make sure that the corners and sizing of pads were not incorrect again.  The agreed upon fee for sizing the pads was $50, yet my sister was charged $51.   I will definitely not be removing the complaint until the $1 is returned and correctly sized table pads are delivered.  Once that happens, I may consider removing the complaint, but that is unlikely, as too many issues have occurred that would make me want to remove my complaint.  I want the “stain” to remain on their record to warn people not to do business with them.  Their practices border on being unethical.  At the very least, it is much too difficult to do business with this company if my family’s experience is any indication of how they do business on a regular basis. Sincerely,  [redacted]

Revdex.com:
I have called the company yesterday 5/20/15 and left a message and have not heard anything or received my paid items 
[redacted]

We have remade the pad for the customer at no charge.  The remake shipped 8/3/17.  The magnetic locking system should have been added to her order.  But, when a customer has us change the size of the pad it makes us charge the difference.  That is what the issue was with the remake.  We strive to make every customer happy.  I have notified the customer of the remake at no charge to her and view this complaint as closed.  Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was offered the expedited delivery but I was assured repeatedly that it was not necessary in order to receive the order by May 7th. It was the reason I made the order.  I stated that in our first phone calls.  I wrote it in an email on March 22nd.  (attached).  I was assured they would be delivered by then.  I wrote it in another email on April 26th.  (attached).  I was again assured they would be delivered on time.  This time it was in writing: "You will get the pads before May 7th."  (attached).  By May 2, I was getting nervous and asked for confirmation that they would be delivered on time.  (attached).  There was no response.  I followed up again on May 3. (attached).  Finally, on May 4, I was again assured in writing they would be delivered on time.  (attached).  When they were not delivered on time, I tried to reach the company and I was repeatedly ignored.  I asked for my money back and they refused.  (attached).  I then asked for $200 off for their failure to live up to their promise.  They refused.  I like the pads and want to keep them but I need the $200 discount.  The customer service failings are not appropriate.  I had to come up with an alternative at the very last minute because they did not deliver on their promise.
Regards,
[redacted]

Complain has been resolved with the customer.  We received the following email from [redacted]From: [redacted] [mailto:[email protected]] Sent: Wednesday, February 22, 2017 10:16 AM To: Ryan S[redacted] <[email protected]>; [redacted] <[email protected]> Subject: Re:...

TABLE PADSRyan-Thank you for the follow up.  I received confirmation for the refund.The dispute with the credit card has been resolved and canceled.The dispute with the Revdex.com has been updated to reflect our resolution.  I will close it all together once I receive notification that the product has shipped.  Last we talked, you estimated early next week. Again, thank you for the follow up. [redacted]