Hopsters Reviews (%countItem)
Hopsters Rating
Address: 292 Centre St, Newton, Massachusetts, United States, 02458
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Address: 292 Centre St, Newton, Massachusetts, United States, 02458
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The waitress accidentally charged my credit card twice, and the restaurant refuses to reimburse me for the second charge, which I did not authorize. They do not have a signed receipt by me, and the manager, her name is ***, refused to help me.
This was a party of 3 who came for dinner. When it was time to pay there was some confusion and back and forth until they split the check among three cards. The server made a mistake and accidentally charged one of the 3 cards twice and did not charge the third card. We acknowledge this mistake. The three customers signed the checks and left. When *** reached out we acknowledged the mistake and asked her to put us in touch with the other customer. We are happy to refund *** once we charge the other customer's card for the correct amount. *** has asked us to simply refund her, which we can't do without charging the other customer. If *** would put us in touch with her co-diner so we can help rectify the situation we would be happy to do so.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
It was the restaurant's mistake, and therefore an unauthorized charge to my credit card. There was absolutely no confusion - the waitress put the bill on the table, when she came back to collect it there were 3 cards and we asked her to split it evenly. I don't have the contact information for the guest that was not charged, but the restaurant is at fault and must refund this incorrect charge. No restaurant in my entire life has refused to correct their mistake. If they want to use security video and track down the other guest with the police to charge them, be my guest. Not my problem.
Regards
I really would welcome the Revdex.com advice on the correct course of action. When this has happened to me in the past I worked it out with my friend directly - I didn't ask the business to reimburse me. We have been reimbursed as appropriate for the food and drinks consumed. We are happy to take the payment hit on reimbursement and recharging. I would think the other person involved would welcome working this out. We haven't taken any money we weren't owed, however the other customer at this table signed the credit card slip that didn't belong to them. We have simply asked to be put in touch with the other customer to rectify the payments. We don't want to get police involved. I will listen to the Revdex.com advice and follow it.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Will wait for the Revdex.com suggestion.]
Regards
I planned an event for my office to come brew beer at Hopsters in October 2018. In our contract, it stated that Hopsters would bottle and label our beers and deliver them to our office. the following week, we submitted 13 labels for all the beer we made and did not receive a confirmation email that the labels were received. After contacting them about delivery, they failed to tell us that they did not receive our submitted labels. When we received the beer on November 15th, I noticed the beer was not labelled. The delivery guy told us that there was internal discussion about how it was weird that they never received anything from us, even though we submitted labels on October 11th. We quickly resubmitted the labels at 2 PM Thursday November 15th after we were told that the labels were never received. We were told by Josh that they would be express delivered to us the following day. We followed up Friday with no update. Again on Monday November 19th, and again on Tuesday November 20th. We needed the labels on the 15th, the day of delivery because we were giving the beers out as gifts to our office-- something we told Hopsters and the manager, *** multiple times. *** was extremely rude to us via email, telling me that it was my fault and my colleagues for the issue, even though the person that was receiving the emails about labels was recently fired. I asked for a partial refund because of the inconvenience, and because Hopsters broke the contract: not providing the labor to put the labels on the beer. *** said that we did not deserve a refund, and kept saying that the error was on our end. We spent nearly $10,000 for the service and did not get what we paid for.
I have an email chain of events as well.
It is so unfortunate that this has ended up here. We have done everything that this company has requested of us. They asked us to speed our processing time for delivery, which we did. We never received label submissions as the person submitting the labels had received an error message when uploading that she didn't notice. Unfortunately we have no way of knowing that a submitted label was not uploaded correctly. As such when they needed the delivery we brought the bottles without labels assuming they would not submit (many companies do not). When we realized the error we submitted the labels for them and rushed the print job and drove out to pick up the labels. We offered on multiple occasions to come and label for them onsite. We received no response to that offer and when we went to deliver the labels and were ready to stay and label for them they said to just leave the labels. So that is what we did. I am sorry that communication was less polite but there was aggressive behavior directed at our General Manager and I believe she was frustrated. As we have done everything in our power to do what they requested I can only assume that their request for a refund is not based on what we have provided. I will also state that $500 for a label error is an exorbitant sum.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
This business is lying. The Manager, *** never even offered an apology for her rude behavior. The process was NOT sped up, we asked for the delivery two days later than originally scheduled. Delivery was originally scheduled for a Tuesday and I moved it back to Thursday of that week. The main crux is that the items we were told were ready were not ready, we did not receive the goods in a timely manner. After being told our office was closed, *** pretended to have a delivery person 'waiting for hours' to come to our office to label the beer. In the attached email, you can see that she was told hours before that our office was closed but is trying to say that we were the issue in not getting back to her (she also received an immediate out of office reply from me stating our office was closed as of 12 PM EST on Wednesday). *** was the person receiving the label confirmations, as confirmed to us by the delivery driver. *** was fired between the time that we brewed the beer to the time of delivery. We see this as the issue. Not once did myself or my colleague *** receive a confirmation email saying the labels were properly submitted. We submitted them the same exactly way 3 separate times without a single confirmation email. It does not make any sense that we would have made the mistake 12 times in a row (12 labels submitted each of the three times), for them not to have received any of the submissions, especially because we have been there ourselves many times to brew beer.
Regards
I don't appreciate being called a liar or accused of lying. I never said that *** apologized. I apologized if you felt *** was being rude. It is hard to maintain civility when not faced with civility. We sped up the bottling process at their request as they wanted the delivery before Thanksgiving. Whether it was pushed a few days or not I am not certain. *** wrote several emails offering for us to come label the bottles. I understand the frustration, but while we do see when labels are submitted, we do not see when a label is not submitted - therefore we had no way of knowing that they had tried unsuccessfully to submit. When we were told that had happened we submitted the labels for them and rushed the label order. We offered to bring them onsite and label for them. Had we received their label submission before the delivery we would have labeled the bottles as promised. We would have labeled them when the office reopened after the holiday. I am not sure what we could have done differently. Clearly emotions have escalated and I would love to help. I am happy to work on a reasonable resolution. I can send gift cards in gift amounts for you to give to your staff or gifts for clients if you would like. I am just not sure what would satisfy and I don't believe a $500 refund is in order. That is excessive. Labels are $10 each - with 12 different labels. You have received the labels. Labeling is time consuming but not difficult. We offered to label for you but that offer was not accepted.