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Hello, The customer placed an order on 9/with a delivery on 9/The order was delayed a day due to stock and customer was notified via emailThe customer had issues with our delivery service and reached out several timesI corresponded with her for many days and offered to contact the shipping provider and send a replacement orderThe customer did not clarify her preferred choiceCustomer asked for a refund, and I instructed her on the proper steps to receive a refund and contacted our representative at Groupon to initiate a refundThe customer spoke to another member on the customer support team and a replacement order was sent out on 9/ Hi - I have heard nothing about my order? will need to call my bank soon....Sent via Email, 10d agoHi, [redacted] has not provided more information about your orderHave you talked to them directly? I am happy to send a replacement order out tomorrow for an arrival on ThursdayLet me know if that works!

Hello,
 
The customer placed an order on 9/4 with a delivery on 9/7. The order was delayed a day due to stock and customer was notified via email. The customer had issues with our delivery service and reached out several times. I corresponded with her for many days and offered to contact the...

shipping provider and send a replacement order. The customer did not clarify her preferred choice. Customer asked for a refund, and I instructed her on the proper steps to receive a refund and contacted our representative at Groupon to initiate a refund. The customer spoke to another member on the customer support team and a replacement order was sent out on 9/27. 
 
Hi - I have heard nothing about my order? will need to call my bank soon....Sent via Email, 10d agoHi,[redacted] has not provided more information about your order. Have you talked to them directly? I am happy to send a replacement order out tomorrow for an arrival on Thursday. Let me know if that works!