Horace Nissan Hyundai

Good Morning,Thank you for bringing this issue to our attentionAs always our number one goal is Customer SatisfactionI have met with our employees that have been involved with Mrs [redacted] and her Nissan FrontierIt has been brought to my attention that after we performed the work requested by Mrs [redacted] her Nissan was sent to an outside vendor for an alignment (because we do not have the alignment machine)This Vendor was a local shop by the name of [redacted] they determined that Mrs [redacted] 's truck needed more parts in order to preform the alignmentAt that point we reevaluated Mrs [redacted] 's truck, confirmed [redacted] s findings, and we advised Mrs [redacted] she need additional Parts and Labor in the amount of $plus taxIn effort to try to help Mrs [redacted] and in the best interest of Customer Good Will we offered Mrs [redacted] half price Labor which reduced her additional expense by $Mrs [redacted] said she needed to think about this and would get back to usAs a gesture to Mrs [redacted] we also have provided her at No Charge a car for her transportation needs, she has been using this vehicle since March 16th as she she makes a decision on what she wants to doAt this time we feel it is in the best interest of both Horace Nissan and the customer for her to bring back the vehicle back and resolve this issue by making a decision one way or the otherWe have consistently tried to resolve this situation with Mrs [redacted] 's best interests in mind.Thanks Again [redacted] ***General Sales ManagerHorace Nissan Hyundai [redacted]

Thank you for your Jeep purchaseWe did not want you to have problems less than a month after your purchasesI understand that you have been in contact with our Used Car Manager and that she advised you that we would be happy to help you resolve this issue if you could get the Jeep to our shopI also understand you live some miles awayWould it be possible for you to provide us with an estimate of repair from your Mechanic? This way we can help resolve this issueThank you Glenn [redacted] G***GSM Horace Nissan Hyundai###-###-####

Good Afternoon,Thank you for bringing this issue to our attentionAs far as Miss ***'s issues, I have personally interviewed the employees involved and I believe we have tried several time to resolve her issues.Miss [redacted] says she was harassed by her salesmenWe currently have one of the highest Customer Satisfaction Scores in our region and I have never had anyone complain about harassment by any of our employees in my tenure of yearsWith this said if she feels like she was harassed we apologize and we will take appropriate action with the employeeAs far as the damage on her truck as you know we can not be responsible for damages that we have not doneMiss [redacted] referred to our Finance Manager his name is Josh A [redacted] Mr A [redacted] is very familiar with Miss [redacted] and her issue'sI spoke with Mr A [redacted] he said he has spoke with her repeatedly and offered to mail her her dash cover, touch up paint and a check for her first payment as agreedMrA [redacted] asked her for the address she would like us to mail these items too, Miss [redacted] has said that she wanted to pick them up personally, he said ok and even offered to help her personally with her touch up paintWe do have her items in stockWe have waited to prepare her check because we did not know when she was going to be hereAs far as the three oil changes he said he had no knowledge of thatIf Miss [redacted] would like to provide us with an address we would be happy to mail these items also if Miss [redacted] feels like she was promised three oil changes we would be happy to provide these as wellAs you know we take Customer Satisfaction very seriously without our value customers we have nothingGlenn G***GSMHorace Nissan###-###-####

Complaint: ***
I am rejecting this response because: before advertising a truck they should make sure all repairs on the vehicle are done prior to setting a priceAnd no attempts to contact me were made as I contacted the dealership every other day to check the status of the vehicleI would be willing to pay the 11,plus the but have the dealership pay ttyl and the chargeIf needed I can supply proof of the message saying the dealership could not go less than 17,.thanks *** ***
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Good Afternoon,Thank you for bringing this issue to our attention. As far as Miss [redacted]'s issues,   I have personally interviewed the employees involved and I believe we have tried several time to resolve her issues.Miss [redacted] says she was harassed by her salesmen. We currently have one of...

the highest Customer Satisfaction Scores in our region and I have never had anyone complain about harassment by any of our employees in my tenure of 15 years. With this said if she feels like she was harassed we apologize and we will take appropriate action with the employee. As far as the damage on her truck as you know we can not be responsible for damages that we have not done. Miss [redacted] referred to our Finance Manager his name is Josh A[redacted]. Mr A[redacted] is very familiar with Miss [redacted] and her issue's. I spoke with Mr A[redacted] he said he has spoke with her repeatedly and offered to mail her her dash cover, touch up paint and a check for her first payment as agreed. Mr. A[redacted] asked her for the address she would like us to mail these items too, Miss [redacted] has said that she wanted to pick them up personally,  he said ok and even offered to help her personally with her touch up paint. We do have her items in stock. We have waited to prepare her check because we did not know when she was going to be here. As far as the three oil changes he said he had no knowledge of that. If Miss [redacted] would like to provide us with an address we would be happy to mail these items also if Miss [redacted] feels like she was promised three oil changes we would be happy to provide these as well. As you know we take Customer Satisfaction very seriously without our value customers we have nothingGlenn G[redacted]GSMHorace Nissan###-###-####

Thank you for your Jeep purchase. We did not want you to have problems less than a month after your purchases. I understand that you have been in contact with our Used Car Manager and that she advised you that we would be happy to help you resolve this issue if you could get the Jeep to our shop. I...

also understand you live some 70 miles away. Would it be possible for you to provide us with an estimate of repair from your Mechanic? This way we can help resolve this issueThank you  Glenn * G[redacted]GSM Horace Nissan Hyundai###-###-####

Good Morning,Thank you for bringing this issue to our attention. As always our number one goal is Customer Satisfaction. I have met with our employees that have been involved with Mrs  [redacted] and her 2002 Nissan Frontier. It has been brought to my attention that after we...

performed the work requested by Mrs [redacted] her Nissan was sent to an outside vendor for an alignment (because we do not have the alignment machine). This Vendor was a local shop by the name of [redacted] they determined that Mrs [redacted]'s truck needed more parts in order to preform the alignment. At that point we reevaluated Mrs [redacted]'s truck, confirmed [redacted]s findings, and we advised Mrs [redacted] she need additional Parts and Labor in the amount of  $3803.34 plus tax. In effort to try to help Mrs [redacted] and in the best interest of Customer Good Will we offered Mrs [redacted] half price Labor which reduced her additional expense by $437.00. Mrs [redacted] said she needed to think about this and would get back to us. As a gesture to Mrs [redacted] we also have provided her at No Charge a car for her transportation needs, she has been using this vehicle since March 16th as she she makes a decision on what she wants to do. At this time we feel it is in the best interest of both Horace Nissan and the customer for her to bring back the vehicle back and resolve this issue by making a decision one way or the other. We have consistently tried to resolve this situation with Mrs. [redacted]'s best interests in mind.Thanks Again[redacted]General Sales ManagerHorace Nissan Hyundai[redacted]

Good Morning,And thank you for bringing this issue to my attention. As always we try very hard to not make any mistakes in advertising. Mr [redacted] is correct in his statement that the truck in question was incorrectly priced on the internet, he was also correct in saying that we said we would...

honor the price. Now it was my understanding that we made several attempts to contact this customer with out a response. We would still sell Mr [redacted] the truck in question for the 11998.00 price, the problem is I have now done aprox $1500.00 worth of  recon to this unit. So we would be willing to sell Mr. [redacted] the truck for 11998.00 plus the 1500.00 for a total of 13498.00 plus tt@l and 299.00 dealer service transfer fee. I think this is a very fair offer I have attached a current Kelly Blue Book value sheet for you review to show the retail value of this truck. As I said we try very hard not to make this mistake. I hope this resolves this issue Please call if I can be of assistance in any other wayThanks you again for you help in this matter[redacted]General Sales Manager Horace Nissan Hyundai[redacted]

Thank you for your offer, but our original offer is very fair and is the best we can do. Sorry we could not earn your business.Thanks[redacted]Horace Nissan