Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Mr, [redacted] did place an order for a charcoal basket on our online storeHe failed to follow the directions and refused to pay for shippingThis is a heavy steel bbq accessory and we ship it via Fed Ex GroundOn the same page that he selected this item for purchase, it plainly states: ( *Pleasae choose Accessory Only as your delivery option to prevent delayed shipping) Mr [redacted] instead chose the shipping option that states "Smokers Only"Which is the shipping method for shipping a BBQ SmokerThese units weigh any where from to pounds and require a semi truck and liftgate deliveryThe average cost for shipping a smoker is $ We emailed Mr [redacted] and informed him of his mistake and that he will need to pay for the shipping of his charcoal basketWe received no responceHis order fell into a status of "waiting to hear from the customer"When he finally called us and demanded his money back for the delayed shipping, we prompley refunded his money back on the same day Much of Mr [redacted] 's story is fabricated with lots of dramaIf he would have paid for his freight up front at the time of his order, he would have received his basket in the to business days that our web site says We didnt steal his money, in fact we returned his payment on the day he requested it He says we cant be trusted? Weve been in business for years and have a 99% customer approval ratingWe build the Best Smokers and Accessories in the WorldWe ship dozens of packaged bbq accessories every day and 50+ Smokers every week Case Closed
Initial Business Response /* (1000, 5, 2015/07/09) */
Mr, [redacted] did place an order for a charcoal basket on our online store. He failed to follow the directions and refused to pay for shipping. This is a heavy steel bbq accessory and we ship it via Fed Ex Ground. On the same page that he selected...
this item for purchase, it plainly states: ( *Pleasae choose Accessory Only as your delivery option to prevent delayed shipping).
Mr [redacted] instead chose the shipping option that states "Smokers Only". Which is the shipping method for shipping a BBQ Smoker. These units weigh any where from 400 to 1200 pounds and require a semi truck and liftgate delivery. The average cost for shipping a smoker is $500.00.
We emailed Mr. [redacted] and informed him of his mistake and that he will need to pay for the shipping of his charcoal basket. We received no responce. His order fell into a status of "waiting to hear from the customer". When he finally called us and demanded his money back for the delayed shipping, we prompley refunded his money back on the same day.
Much of Mr. [redacted]'s story is fabricated with lots of drama. If he would have paid for his freight up front at the time of his order, he would have received his basket in the 7 to 10 business days that our web site says.
We didnt steal his money, in fact we returned his payment on the day he requested it.
He says we cant be trusted? Weve been in business for 15 years and have a 99% customer approval rating. We build the Best Smokers and Accessories in the World. We ship dozens of packaged bbq accessories every day and 50+ Smokers every week.
Case Closed.
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Mr, [redacted] did place an order for a charcoal basket on our online storeHe failed to follow the directions and refused to pay for shippingThis is a heavy steel bbq accessory and we ship it via Fed Ex GroundOn the same page that he selected this item for purchase, it plainly states: ( *Pleasae choose Accessory Only as your delivery option to prevent delayed shipping) Mr [redacted] instead chose the shipping option that states "Smokers Only"Which is the shipping method for shipping a BBQ SmokerThese units weigh any where from to pounds and require a semi truck and liftgate deliveryThe average cost for shipping a smoker is $ We emailed Mr [redacted] and informed him of his mistake and that he will need to pay for the shipping of his charcoal basketWe received no responceHis order fell into a status of "waiting to hear from the customer"When he finally called us and demanded his money back for the delayed shipping, we prompley refunded his money back on the same day Much of Mr [redacted] 's story is fabricated with lots of dramaIf he would have paid for his freight up front at the time of his order, he would have received his basket in the to business days that our web site says We didnt steal his money, in fact we returned his payment on the day he requested it He says we cant be trusted? Weve been in business for years and have a 99% customer approval ratingWe build the Best Smokers and Accessories in the WorldWe ship dozens of packaged bbq accessories every day and 50+ Smokers every week Case Closed
Initial Business Response /* (1000, 5, 2015/07/09) */
Mr, [redacted] did place an order for a charcoal basket on our online store. He failed to follow the directions and refused to pay for shipping. This is a heavy steel bbq accessory and we ship it via Fed Ex Ground. On the same page that he selected...
this item for purchase, it plainly states: ( *Pleasae choose Accessory Only as your delivery option to prevent delayed shipping).
Mr [redacted] instead chose the shipping option that states "Smokers Only". Which is the shipping method for shipping a BBQ Smoker. These units weigh any where from 400 to 1200 pounds and require a semi truck and liftgate delivery. The average cost for shipping a smoker is $500.00.
We emailed Mr. [redacted] and informed him of his mistake and that he will need to pay for the shipping of his charcoal basket. We received no responce. His order fell into a status of "waiting to hear from the customer". When he finally called us and demanded his money back for the delayed shipping, we prompley refunded his money back on the same day.
Much of Mr. [redacted]'s story is fabricated with lots of drama. If he would have paid for his freight up front at the time of his order, he would have received his basket in the 7 to 10 business days that our web site says.
We didnt steal his money, in fact we returned his payment on the day he requested it.
He says we cant be trusted? Weve been in business for 15 years and have a 99% customer approval rating. We build the Best Smokers and Accessories in the World. We ship dozens of packaged bbq accessories every day and 50+ Smokers every week.
Case Closed.