Horizon Builders Inc

Sent: Thursday, September 21, 1:PMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** To whom it may concern, I apologize for overlook at this case and did not response to you in a timely matter. Unfortunately the incident happened right around the
flooding we experienced While trying to recover from a feet water damage to my first floor, I sadly realized Mr *** *** file was among those current and important files I brought home the day before the flooding warning. We r trying to clean up and finally able to get back to my house and are able to locate his file. Could you please allow some more time for me to respond to the issue? My staffs and I should have a lot to say about this matter. I'm currently traveling with my family after attending *** *** *** that ended on Sunday, Sept It will be Sunday sept when I can make it back to houstonI'll do my best to get my wrisent to youMeanwhile, please contact my office at 281-491-and talk to Chu, my managerPlease be patient with her since she also just try to recover from her terrible evacuation experiences. Under circumstances, either myself or Chu would be more alert to our company emailBut during the week when our office closed for business and the following week when we tried to attend the overbooked patients rescheduled, it was hard to expect anyone to read deeply into the hundreds of emails in our company emailBefore I respond to you, I have to contact my attorney to find out what can be said and what is not allowed to be released, since there's HIPPA regulation I have to go byThat could also take time, since my lawyer is also trying to deal with the flooding damage and the subsequent extra work. I appreciate your investigation and the opportunity to receive our explanation in regarding Mr *** *** * case. Sincerely, Yaqun ***, OD EAGLE EYE CENTER