Horizon Custom Homes

Greetings ***, I'm very sorry that you are unhappyWe use the manufacturers' specifications & stock photos to show & describe our products as accurately as possibleThis is also our best selling recliner that we've sold for many years & I love mine (I own one, which I sent a photo of)If there is damage or a defect, we can have a replacement part sent at no chargeJust email us the photos of the problem & we'll go from there I'm afraid your figures are not accurate, because we can't buy it at anywhere near that priceOur prices are clearly marked which you agreed to, plus there are others selling the same model for the same price as oursUnfortunately we do not offer a price guarantee, which is clearly stated in the terms which you agreed toAlso, the manufacturer's list price is $& you paid $ Your order was processed almost immediately after being received & despite multiple efforts could not convince our supplier to cancel your orderUnfortunately its a policy that many companies such as even Walmart have in place & we were unable to do anything to change it, but we did try, as well as we did our best to explain the situationWe've also explained that all sales are final, which is clearly posted on our website & you agreed to in order to checkout We'd like to point out that we've responded to all of your communications in writing & are happy to provide a copy of that written recordOur phone number is clearly published & we did discuss your complaints, but in writing, which is our preference so that there is a written record to reduce misunderstandings, which was explainedAlso, there is nothing substandard about the factory shipped Ashley Signature recliners you received, nor are there any deceptive advertising practicesThey are exactly as shown & described "Attempts to resolve this issue before it became an issue were rebuffed." Your attempt to resolve the issue, as you put it, was your trying to cancel the order after it had been processed with the manufacturer, which we tried to do, but was not possible, which we explained in detail We follow all of the Revdex.com's & Paypal's rules & regulationsIn fact we have an A+ rating with the Revdex.com & a 100% positive rating with eBayAll of our policies are quite normal, are clearly posted, & its not possible to checkout without agreeing to them I sincerely apologize for any misunderstandings, I hope I've been of some help [redacted] Customer Service ManagerHorizon Custom HomesInterior Design GroupCR 427Corinth, MS [email protected] 815- [redacted] F 815- [redacted]

Our company tried to cancel your order, but it had already been processed with the vendor, so unfortunately was out of our controlAs stated in the order process, unfortunately orders can't be canceled once they're processed, which is clearly posted on our company's website in the Terms of Sales, which you agreed to in order to make your purchase by checking a box stating that you agree to the Terms of SalesThis is an electronic signature & there's a link to the Terms of Sales next to it during checkout, which you signed & agreed to in order to place your order Unfortunately our company does not offer a price guarantee, which is also clearly defined in the Terms of Sales, again which you electronically signed & agreed toAll prices on all models are clearly marked, which you also agreed toAnd our price is well below the manufacturer's retail price We sincerely apologize for any misunderstanding

Greetings, The description of this model recliner is very clear & there is no "fine print"The description clearly describes the upholstery accuratelyAll models are exactly as shown & described. Unfortunately our company does not offer a price guarantee & our website
encourages buyers to shop around before making a purchaseAll prices are clearly marked & agreed upon by the buyer at the time of purchase. All sales are final, which the buyer agreed to during checkoutDuring the checkout process the buyer had to electronically sign by checking a box that had a link to the sales agreement to complete the orderHere's a link to the sales agreement: http://www.horizon-custom-homes.com/Contract.html We sincerely apologize for any misunderstanding. Thanks,*** ***Customer Sales ManagerHorizon Custom HomesInterior Design GroupCR 427Corinth, MS [email protected] *** F ***

Greetings,  The description of this model recliner is very clear & there is no "fine print". The description clearly describes the upholstery accurately. All models are exactly as shown & described.  Unfortunately our company does not offer a price guarantee &...

our website encourages buyers to shop around before making a purchase. All prices are clearly marked & agreed upon by the buyer at the time of purchase.   All sales are final, which the buyer agreed to during checkout. During the checkout process the buyer had to electronically sign by checking a box that had a link to the sales agreement to complete the order. Here's a link to the sales agreement: http://www.horizon-custom-homes.com/Contract.html  We sincerely apologize for any misunderstanding.  Thanks,[redacted]Customer Sales ManagerHorizon Custom HomesInterior Design Group125 CR 427Corinth, MS [email protected] [redacted] F [redacted]

Greetings [redacted],  I'm very sorry that you are unhappy. We use the manufacturers' specifications & stock photos to show & describe our products as accurately as possible. This is also our best selling recliner that we've sold for many years & I love mine (I own one, which I sent a...

photo of). If there is damage or a defect, we can have a replacement part sent at no charge. Just email us the photos of the problem & we'll go from there.  I'm afraid your figures are not accurate, because we can't buy it at anywhere near that price. Our prices are clearly marked which you agreed to, plus there are others selling the same model for the same price as ours. Unfortunately we do not offer a price guarantee, which is clearly stated in the terms which you agreed to. Also, the manufacturer's list price is $959 & you paid $799.  Your order was processed almost immediately after being received & despite multiple efforts could not convince our supplier to cancel your order. Unfortunately its a policy that many companies such as even Walmart have in place & we were unable to do anything to change it, but we did try, as well as we did our best to explain the situation. We've also explained that all sales are final, which is clearly posted on our website & you agreed to in order to checkout.  We'd like to point out that we've responded to all of your communications in writing & are happy to provide a copy of that written record. Our phone number is clearly published & we did discuss your complaints, but in writing, which is our preference so that there is a written record to reduce misunderstandings, which was explained. Also, there is nothing substandard about the factory shipped Ashley Signature recliners you received, nor are there any deceptive advertising practices. They are exactly as shown & described.  "Attempts to resolve this issue before it became an issue were rebuffed." Your attempt to resolve the issue, as you put it, was your trying to cancel the order after it had been processed with the manufacturer, which we tried to do, but was not possible, which we explained in detail.  We follow all of the Revdex.com's & Paypal's rules & regulations. In fact we have an A+ rating with the Revdex.com & a 100% positive rating with eBay. All of our policies are quite normal, are clearly posted, & its not possible to checkout without agreeing to them.  I sincerely apologize for any misunderstandings, I hope I've been of some help.  [redacted]Customer Service ManagerHorizon Custom HomesInterior Design Group125 CR 427Corinth, MS [email protected] 815-[redacted] F 815-[redacted]

Greetings [redacted],  I'm very sorry that you are unhappy. We use the manufacturers' specifications & stock photos to show & describe our products as accurately as possible. This is also our best selling recliner that we've sold for many years & I love mine (I own one, which I...

sent a photo of). If there is damage or a defect, we can have a replacement part sent at no charge. Just email us the photos of the problem & we'll go from there.  I'm afraid your figures are not accurate, because we can't buy it at anywhere near that price. Our prices are clearly marked which you agreed to, plus there are others selling the same model for the same price as ours. Unfortunately we do not offer a price guarantee, which is clearly stated in the terms which you agreed to. Also, the manufacturer's list price is $959 & you paid $799.  Your order was processed almost immediately after being received & despite multiple efforts could not convince our supplier to cancel your order. Unfortunately its a policy that many companies such as even Walmart have in place & we were unable to do anything to change it, but we did try, as well as we did our best to explain the situation. We've also explained that all sales are final, which is clearly posted on our website & you agreed to in order to checkout.  We'd like to point out that we've responded to all of your communications in writing & are happy to provide a copy of that written record. Our phone number is clearly published & we did discuss your complaints, but in writing, which is our preference so that there is a written record to reduce misunderstandings, which was explained. Also, there is nothing substandard about the factory shipped Ashley Signature recliners you received, nor are there any deceptive advertising practices. They are exactly as shown & described.  "Attempts to resolve this issue before it became an issue were rebuffed." Your attempt to resolve the issue, as you put it, was your trying to cancel the order after it had been processed with the manufacturer, which we tried to do, but was not possible, which we explained in detail.  We follow all of the Revdex.com's & Paypal's rules & regulations. In fact we have an A+ rating with the Revdex.com & a 100% positive rating with eBay. All of our policies are quite normal, are clearly posted, & its not possible to checkout without agreeing to them.  I sincerely apologize for any misunderstandings, I hope I've been of some help.  [redacted]Customer Service ManagerHorizon Custom HomesInterior Design Group125 CR 427Corinth, MS [email protected] 815-[redacted] F 815-[redacted]

Complaint: [redacted]
I am rejecting this response because: it is untrue. The manufacturer did not have time to be contacted and the chairs did not come from the manufacturer. They came from a discount house. Attached find documentation of the LOW prices these chairs can be purchased for as opposed to the high double markups of the same chairs.
Regards,
[redacted]

Our company tried to cancel your order, but it had already been processed with the vendor, so unfortunately was out of our control. As stated in the order process, unfortunately orders can't be canceled once they're processed, which is clearly posted on our company's website in the Terms of Sales, which you agreed to in order to make your purchase by checking a box stating that you agree to the Terms of Sales. This is an electronic signature & there's a link to the Terms of Sales next to it during checkout, which you signed & agreed to in order to place your order.  Unfortunately our company does not offer a price guarantee, which is also clearly defined in the Terms of Sales, again which you electronically signed & agreed to. All prices on all models are clearly marked, which you also agreed to. And our price is well below the manufacturer's retail price.  We sincerely apologize for any misunderstanding.