Thank you for advising Horizon Group USA regarding the consumer complaint from [redacted] As the consumer indicated, she purchased two packs of our craft sticks with both packs having shorted quantities than listed on the actual packagingUnfortunately, this was a quality issue on our partIn checking onhand quantities that we have, all packages were accurate in their stated amountsAs with all customers, we have advised this consumer that we will be sending replacement packages for both items not just the difference of what was shortedThese packages will be sent via UPS today.At Horizon Group USA, we pride ourselves on excellent customer service as well as outstanding quality on all of our productsWe hope this one instance does not mar [redacted] impression of Horizon Group USA and/or our products Thank you, [redacted] Consumer Services Manager
Thank you for the response related to the complaintAs per my email to [redacted] earlier today, we are unable to provide a refund as only the original retailer where purchased can do soWe have advised the consumer to use our replacement that we are sending as the return item to the retailer as a complete, unopened kit where she should be able to exchange or returnThank you, [redacted] O [redacted] Consumer Services Manager
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] and the Revdex.com, I have received the complaint submitted by [redacted] I apologize that the product did not meet her expectations It is our mission to delivery the highest quality product to our customers so we take these situations very seriously I will contact the Consumer directly and discuss a remedy Please contact me if you need anything additional from me Thank you Best, Marta L [redacted] Director, Sales Operations Horizon Group USA, Inc [redacted]
Thank you for contacting Horizon Group USA and sharing the feedback provided by consumer, [redacted] We apologize for the inconvenience she has experienced with our product, Layered Lip BalmAs per her inquiry, our turnaround time on all customer inquiries is 3-business days [redacted] initial contact was on a Saturday which is not a business dayCurrently, she Is still within the 3-business day turnaround ( started on Monday ending on Friday ) Unfortunately, we are unable to provide a refund as requested, but will send a replacement of this item to the address provided in this complaintThis replacement will be mailed today via ***, but with the New Years Holiday tomorrow, some delays may occur in deliveryOnce again, we apologize for any inconvenience this may have causedWe hope this one instance does not mar the consumers impression of Horizon Group USA and/or our productsThank you, [redacted] O [redacted] Consumer Services Manager
Complaint: [redacted] I am rejecting this response because: I received a kit in the mail but it was not the original one I purchased, so cannot return itContacted the company again, they are suppose to be sending the original item I purchasedHaven't received yet, but will keep the Revdex.com updated when I doThey have been excellent in communication on [redacted] Regards, [redacted]
Thank you for providing the details of the consumers complaint regarding one of our itemsWe do apologize for any inconvenience this may have causedIn addition, we have filter the missing component issue to our Quality Department for further reviewUnfortunately, the Roving Robot was placed on back order and the consumers request was added to our ticket log to have the missing component replaced once received back in August The item was just received in inventory and will mailed this week to the address provided in this complaintOnce again, we truly apologize for all areas that the consumer may experiencedThank you, [redacted] O [redacted]
Thank you for advising Horizon Group USA regarding the consumer complaint from [redacted] As the consumer indicated, she purchased two packs of our craft sticks with both packs having shorted quantities than listed on the actual packagingUnfortunately, this was a quality issue on our partIn checking onhand quantities that we have, all packages were accurate in their stated amountsAs with all customers, we have advised this consumer that we will be sending replacement packages for both items not just the difference of what was shortedThese packages will be sent via UPS today.At Horizon Group USA, we pride ourselves on excellent customer service as well as outstanding quality on all of our productsWe hope this one instance does not mar [redacted] impression of Horizon Group USA and/or our products Thank you, [redacted] Consumer Services Manager
Thank you for the response related to the complaintAs per my email to [redacted] earlier today, we are unable to provide a refund as only the original retailer where purchased can do soWe have advised the consumer to use our replacement that we are sending as the return item to the retailer as a complete, unopened kit where she should be able to exchange or returnThank you, [redacted] O [redacted] Consumer Services Manager
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] and the Revdex.com, I have received the complaint submitted by [redacted] I apologize that the product did not meet her expectations It is our mission to delivery the highest quality product to our customers so we take these situations very seriously I will contact the Consumer directly and discuss a remedy Please contact me if you need anything additional from me Thank you Best, Marta L [redacted] Director, Sales Operations Horizon Group USA, Inc [redacted]
Thank you for contacting Horizon Group USA and sharing the feedback provided by consumer, [redacted] We apologize for the inconvenience she has experienced with our product, Layered Lip BalmAs per her inquiry, our turnaround time on all customer inquiries is 3-business days [redacted] initial contact was on a Saturday which is not a business dayCurrently, she Is still within the 3-business day turnaround ( started on Monday ending on Friday ) Unfortunately, we are unable to provide a refund as requested, but will send a replacement of this item to the address provided in this complaintThis replacement will be mailed today via ***, but with the New Years Holiday tomorrow, some delays may occur in deliveryOnce again, we apologize for any inconvenience this may have causedWe hope this one instance does not mar the consumers impression of Horizon Group USA and/or our productsThank you, [redacted] O [redacted] Consumer Services Manager
Complaint: [redacted] I am rejecting this response because: I received a kit in the mail but it was not the original one I purchased, so cannot return itContacted the company again, they are suppose to be sending the original item I purchasedHaven't received yet, but will keep the Revdex.com updated when I doThey have been excellent in communication on [redacted] Regards, [redacted]
Thank you for providing the details of the consumers complaint regarding one of our itemsWe do apologize for any inconvenience this may have causedIn addition, we have filter the missing component issue to our Quality Department for further reviewUnfortunately, the Roving Robot was placed on back order and the consumers request was added to our ticket log to have the missing component replaced once received back in August The item was just received in inventory and will mailed this week to the address provided in this complaintOnce again, we truly apologize for all areas that the consumer may experiencedThank you, [redacted] O [redacted]