Horizon Herbs LLC

Complaint: [redacted] I am rejecting this response because:See attachments.Also, on Horizon Herbs, the plant that I bought was advertised as 'potted plant', not a plant outside of it pots with dried roots and some scattered dirtI did my utmost to take care of the plants and have been called a liar by MrC***I am still out the $7.50, as he paid [redacted] a check, and I have no checking accountMrC [redacted] should return the payment as a credit back to my original form of payment, Discover card, via [redacted] I am not alone, having been slandered by MrC***Others, on http [redacted] This is an unacceptable business practice.Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello,We contacted [redacted] again to get some clarifications regarding the refundHere is what they found out:The refund of $was sent to the customer's [redacted] account as a payment on 7/2/The funds were already used for other purchases [redacted] can't put the $back onto your Discover card anymore since the money was already received and spent [redacted] couldn't give us detailed information on what purchases the customer used the funds on due to privacy concernsThe agent did try to call the customer while I was on the phone with her and she left a message for the customerShe also said that she would email the customer regarding the transactionThe customer needs to review her [redacted] transactions or call [redacted] to get clarificationsWe tried to email the customer but it was returned to usWe also left a voicemail message for her and haven't received any response yet.Below is a screenshot of both refunds to [redacted] **.Thank you,***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because:Still missing $back on my Discover CardThe $was credited back to my Discover Card.Sincerely,*** **

Customer was delivered a plant in good condition and failed to properly care for it.  After her complaint, we provided a partial refund.  We will now contact her again to determine what kind of refund will be acceptable to her.  According toi our published terms of business, we...

guarantee delivery of a live plant.

Complaint: [redacted]I am rejecting this response because:See attachments.Also, on Horizon Herbs, the plant that I bought was advertised as 'potted plant', not a plant outside of it pots with dried roots and some scattered dirt. I did my utmost to take care of the plants and have been called a liar by Mr. C[redacted]. I am still out the $7.50, as he paid [redacted] a check, and I have no checking account. Mr. C[redacted] should return the payment as a credit back to my original form of payment, Discover card, via [redacted]. I am not alone, having been slandered by Mr. C[redacted]. Others, on http[redacted]This is an unacceptable business practice.Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Hello,We contacted [redacted] again to get some clarifications regarding the refund. Here is what they found out:1. The refund of $7.50 was sent to the customer's [redacted] account as a payment on 7/2/15. 2. The funds were already used for other purchases.3. [redacted] can't put the $7.50 back onto your Discover card anymore since the money was already received and spent. [redacted] couldn't give us detailed information on what purchases the customer used the funds on due to privacy concerns. The agent did try to call the customer while I was on the phone with her and she left a message for the customer. She also said that she would email the customer regarding the transaction. The customer needs to review her [redacted] transactions or call [redacted] to get clarifications. We tried to email the customer but it was returned to us. We also left a voicemail message for her and haven't received any response yet.Below is a screenshot of both refunds to [redacted].Thank you,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]