From: Revdex.com of Metro Washington DCDate: Tue, Jul 18, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com
Customer Service Team---------- Forwarded message ----------From: *** *** Date: Mon, Jul 17, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] did receive my refund from the original form of payment through ***Fontanashowers never contacted me regarding refundI did contact them and they stated a refund was issued and I did not ever receive it.Thanks for your help
I would highly recommend the company since I had nothing but great experience. The quality of the shower set I purchased was by far better than any other shower I purchased in the past. All part of the shower seems to be very well built no plastic whatsoever and all parts feels heavy and sturdy. Customer service at bathselect had answered all my questions professionally so I was confident in their products. Would recommend them for sure.
this situation was only resolved by contacting my credit card company. I did ask for the valve and was told by the agent. i had 2 plumbers look at the valve and state that they were not standard sizes. My credit card company had to refuse payment as the company refused to return my calls after over 4 messages. the last stating I would go to the Revdex.com and my bank to stop payment. this company refuses returns without first talking to them. so they just never return your calls. they attemptes tellimg my bank that I never returned the product. However, I was able to show proof that I did send it back so my bank stopped payment. this company plays this game with to many people and are dangerous to those that dont know how to save information or contact their bank or Revdex.com. please protect others from getting taken by them. They should have responded over a year ago. this showes their intent.thank you,[redacted]p.s. I can send my credit card companies correspondance if you like.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Hello [redacted], We received your complaint regarding a product you ordered from us on June 14, 2015. The product you had received was US1/2 inch and is made to US American standard fittings. The product price you ordered was $598.00 with an 8 inch shower...
head. In your order, you upgraded to a 12 inch shower head for an additional $59.00, which brought your total to $657.00, minus discounts from discount codes you used totaling to -$102.00. Your total purchase price came to $555.00. Your original order did not state you wanted a thermostatic valve, which would have been an additional $196.00, as stated in the product listing. The first shipment was sent on 6/16/2015 (Tracking code [redacted] ) which included your original order. You later requested a thermostatic mixer, which would normally be an upcharge of $196.00, but this was sent to you on 6/24/2015 (Tracking code [redacted] ), free of charge. I apologize for the confusion you have had with this product, unfortunately, we did not mind issuing a refund on your purchase, as stated back then but you needed to return the full set back to us in unused condition. Since we did not get the shower set back we were unable to issue you a refund. Please let us know if you have any further questions. Thank you,AnnaCustomer ServiceFontana Showers
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
From: [redacted])<[redacted].com>Date: Tue, Nov 28, 2017 at 2:12 PMSubject: RE: CASE#[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Thank you [redacted] and your right the link does not appear, so I will respond directly to you, see below Regarding case#[redacted] and the answer from Fontana is full of holes, the order was placed on 10/09/17 see att and shipped UPS, the order arrived and was left in the box until it was time for the plumber to install as we were doing a bathroom renovation, this is when the plumber told me most of the items sent were wrong, I then took pictures per Fontana as this was one of only 2xs that Fontana communicated with me, they circled the items for me to return and I did the next day, during this communication I requested they send the replacement parts overnight as the plumber was finishing up the next day, and no communication back from Fontana, the parts took 2 days to get to me incurring an additional plumber cost of $120.00 and guess what the hanger for the hand held shower was not sent, I called and as well as emails, see att, once again no response, so I spent another $45.00 to purchase the hanger that was not sent as part of the package cost. A week later they called to see if I got everything and I told them to look at the emails sent and voice messages as I had not received the hanger bracket and they stated they would check, a week later no response so I decided to file a claim with my credit card company as well as a report to the Revdex.com. I deal with companies every day in my work for a large corporation doing all the purchasing, and the lack of customer support and response was the worst I have ever encountered in my 35 + years of business, this company must lose a lot of business if this is any indication of how it is run, I mean it took them almost a month to respond to you. I have communicated to this company with several voice mail messages as well as 5-6 emails of which they did not respond to any of these see att, the only 2xs I spoke with someone is once when I called to place the order as I wanted it to be shipped a week later, I did receive a shipment email with [redacted] tracking # see att, and once when they called me regarding the inquiry of the 2nd shipment and that’s it. I checked with my credit card company and they informed me that my claim had been approved and $460.00 was returned as Fontana had failed to respond to them. As you can see they had all kinds of communication from me, plus you don’t see all the emails from my yahoo account as well, they chose to ignore my requests and as a customer I take great exception to this and as far as I am concerned the fact that they took a total loss is they deserve what they got, as I am beyond frustrated with them at this point!! Thank you[redacted]Buyer - Technical Services[redacted]Oldsmar, FL [redacted]USARegards,
[redacted]
From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Nov 27, 2017 at 12:50 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service...
Team---------- Forwarded message ----------From: <[email protected]>Date: Thu, Nov 23, 2017 at 4:20 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>Greetings,Our apologies for the late reply. In reviewing the complaint and the details related to customer order and our communications with customer, we found our shipping department did their best to ship the replacement parts that was suitable for the customer need. As for shipping USPS Priority Mail option it is guaranteed in 2 days (not even 2 business days), although it costs us more money but we did it to facilitate customer need, had we shipped it [redacted] it as customer states it would take 4-5 Business days.The customer made a dispute with the credit card company and ended up receiving his full money back as well as he kept the product.We are 100% full loss ...out of money and product. We can facilitate customer demand if he paid for the product or If the customer wish to return the product we can also facilitate his demand.MeanwhileBest RegardsCustomer Service SupervisorLaziz
From: Revdex.com of Metro Washington DCDate: Tue, Jul 18, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Sincerely,Revdex.com
Customer Service Team---------- Forwarded message ----------From: *** *** Date: Mon, Jul 17, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] did receive my refund from the original form of payment through ***Fontanashowers never contacted me regarding refundI did contact them and they stated a refund was issued and I did not ever receive it.Thanks for your help
I would highly recommend the company since I had nothing but great experience. The quality of the shower set I purchased was by far better than any other shower I purchased in the past. All part of the shower seems to be very well built no plastic whatsoever and all parts feels heavy and sturdy. Customer service at bathselect had answered all my questions professionally so I was confident in their products. Would recommend them for sure.
this situation was only resolved by contacting my credit card company. I did ask for the valve and was told by the agent. i had 2 plumbers look at the valve and state that they were not standard sizes. My credit card company had to refuse payment as the company refused to return my calls after over 4 messages. the last stating I would go to the Revdex.com and my bank to stop payment. this company refuses returns without first talking to them. so they just never return your calls. they attemptes tellimg my bank that I never returned the product. However, I was able to show proof that I did send it back so my bank stopped payment. this company plays this game with to many people and are dangerous to those that dont know how to save information or contact their bank or Revdex.com. please protect others from getting taken by them. They should have responded over a year ago. this showes their intent.thank you,[redacted]p.s. I can send my credit card companies correspondance if you like.Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Hello [redacted], We received your complaint regarding a product you ordered from us on June 14, 2015. The product you had received was US1/2 inch and is made to US American standard fittings. The product price you ordered was $598.00 with an 8 inch shower...
head. In your order, you upgraded to a 12 inch shower head for an additional $59.00, which brought your total to $657.00, minus discounts from discount codes you used totaling to -$102.00. Your total purchase price came to $555.00. Your original order did not state you wanted a thermostatic valve, which would have been an additional $196.00, as stated in the product listing. The first shipment was sent on 6/16/2015 (Tracking code [redacted] ) which included your original order. You later requested a thermostatic mixer, which would normally be an upcharge of $196.00, but this was sent to you on 6/24/2015 (Tracking code [redacted] ), free of charge. I apologize for the confusion you have had with this product, unfortunately, we did not mind issuing a refund on your purchase, as stated back then but you needed to return the full set back to us in unused condition. Since we did not get the shower set back we were unable to issue you a refund. Please let us know if you have any further questions. Thank you,AnnaCustomer ServiceFontana Showers
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
From: [redacted])<[redacted].com>Date: Tue, Nov 28, 2017 at 2:12 PMSubject: RE: CASE#[redacted]To: [redacted] <[redacted]@myRevdex.com.org>Thank you [redacted] and your right the link does not appear, so I will respond directly to you, see below Regarding case#[redacted] and the answer from Fontana is full of holes, the order was placed on 10/09/17 see att and shipped UPS, the order arrived and was left in the box until it was time for the plumber to install as we were doing a bathroom renovation, this is when the plumber told me most of the items sent were wrong, I then took pictures per Fontana as this was one of only 2xs that Fontana communicated with me, they circled the items for me to return and I did the next day, during this communication I requested they send the replacement parts overnight as the plumber was finishing up the next day, and no communication back from Fontana, the parts took 2 days to get to me incurring an additional plumber cost of $120.00 and guess what the hanger for the hand held shower was not sent, I called and as well as emails, see att, once again no response, so I spent another $45.00 to purchase the hanger that was not sent as part of the package cost. A week later they called to see if I got everything and I told them to look at the emails sent and voice messages as I had not received the hanger bracket and they stated they would check, a week later no response so I decided to file a claim with my credit card company as well as a report to the Revdex.com. I deal with companies every day in my work for a large corporation doing all the purchasing, and the lack of customer support and response was the worst I have ever encountered in my 35 + years of business, this company must lose a lot of business if this is any indication of how it is run, I mean it took them almost a month to respond to you. I have communicated to this company with several voice mail messages as well as 5-6 emails of which they did not respond to any of these see att, the only 2xs I spoke with someone is once when I called to place the order as I wanted it to be shipped a week later, I did receive a shipment email with [redacted] tracking # see att, and once when they called me regarding the inquiry of the 2nd shipment and that’s it. I checked with my credit card company and they informed me that my claim had been approved and $460.00 was returned as Fontana had failed to respond to them. As you can see they had all kinds of communication from me, plus you don’t see all the emails from my yahoo account as well, they chose to ignore my requests and as a customer I take great exception to this and as far as I am concerned the fact that they took a total loss is they deserve what they got, as I am beyond frustrated with them at this point!! Thank you[redacted]Buyer - Technical Services[redacted]Oldsmar, FL [redacted]USARegards,
[redacted]
From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Nov 27, 2017 at 12:50 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service...
Team---------- Forwarded message ----------From: <[email protected]>Date: Thu, Nov 23, 2017 at 4:20 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>Greetings,Our apologies for the late reply. In reviewing the complaint and the details related to customer order and our communications with customer, we found our shipping department did their best to ship the replacement parts that was suitable for the customer need. As for shipping USPS Priority Mail option it is guaranteed in 2 days (not even 2 business days), although it costs us more money but we did it to facilitate customer need, had we shipped it [redacted] it as customer states it would take 4-5 Business days.The customer made a dispute with the credit card company and ended up receiving his full money back as well as he kept the product.We are 100% full loss ...out of money and product. We can facilitate customer demand if he paid for the product or If the customer wish to return the product we can also facilitate his demand.MeanwhileBest RegardsCustomer Service SupervisorLaziz