Horizon Lines of Alaska

Re: ID #*** Damaged Vehicle
Dear Ms***:
I am in receipt of your February 8, 2016, letter and am following up to inform you thatthe complainant inthis matter is happy with our response and his complaint has been satisfactorily addressedIn an e-mailfrom Mr*** *** sent to
us on February 4, he thanked Matson for addressing his concerns andfurther stated he would contact your office to let you know his issue with the above-mentioned subjecthad been resolved
As background, because the actual shipper was Alaska Car Transport (ACT), Matson never personallyreceived a claim from the customer; therefore, and unfortunately, we had no idea there was anoutstanding complaint on his damaged vehicleMr*** was under the impression that Matsonowned ACT, so he assumed we had knowledge of the damage claimOnce we were made aware of thisissue, we were able to open our own claim against ACT and resolve the matter to the best interest of Mr.***
We take great pride in safely delivering customer cargo, whether it be a container or vehicleTo that end,we appreciate feedback from our customers, particularly if there are issuesTo best service ourcustomers, Matson strives to promptly and successfully resolve any and all claims or disputes
Thank you for handling this matterAt this point, we are confident this issue has had a successfulresolution for all concerned
RegardsBrad B***Safety/Security/Environmental ManagerMatson Navigation Company of Alaska, LLC*** *** ***Anchorage, AK 99501-1036(907) 263-5045***@matson.com